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Super Escapes Travel Reviews

4.3 Rating 403 Reviews

87 %

of reviewers recommend Super Escapes Travel

Company Reviews

4.3

Based on 403 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Super Escapes Travel 1 star review on 19th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a wowcher holiday deal, the destination was changed as not suitable for military family. The lady was initially very helpful, however then came the extra charges for "better hotel and flight times". Holiday confirmed and all was ok, but no confirmation email received. Approx 10 days later I was called to confirm the holiday, then again called because they wanted the log in details for my ryanair account as ryanair no longer accepts 3rd party bookings. I politely refused to hand over the information however was informed that if they had no access to the account, my flights couldn't be booked. I had to remove all personal information before reluctantly allowing them access. I went on to make a complaint to wowcher about the breach of GDPR but again struggled to receive any correspondence other than we are sorry this has inconvenienced you - by WhatsApp! The holiday on the superescapes website is £100 pp cheaper than I've paid for the wowcher deal and if booked separately is almost £150pp cheaper. Live and learn but definitely won't recommend, wouldn't use again and will no longer buy from wowcher. Beware and avoid!”

Posted 4 days ago

“I asked for a change of date due to family issues a month before my flight was due. I was told that I would have to pay for a new full holiday booking as the suppliers do not give refunds. I then ask why and they said it was policy that if you cancel 100% of your money is gone. I will advise that people ve careful when booking with this company, maybe things are good if you travel on time if you have any form of issues that's it money gone with the wind. Won't be booking with them again. No respect or compassion. Can't understand why a hotel, a taxi would not refund any money when the booking was cancelled well in advance mot last minute”

Posted 1 month ago

“If I could do less than 1 star I would. I booked hotel and flights on 3rd March. The documents didn’t arrive the day they said; instead of twin beds it was for a double bed with telephone calls that I must accept that. An email on 7th March , said the flights were cancelled due to operational reasons & offered different airport and times at an extra 50%. I now didn’t trust the company, cancelled the holiday and asked for full refund. No reply until 8th March email from Robert saying ignore the cancellation email and giving flight details with a slight time change from original booking, but no explanation why they had said the flights were cancelled. This did not change my opinion about this company and I repeated that I had cancelled. A refund has been refused. Rebecca then emailed and contradicted earlier emails. This company cannot be trusted.”

Posted 1 month ago

“Worst ever holiday company please do not trust them they keep your refund money since july 2023 doesn't bother to call back upon calling them they say someone will back no one bothers to call back, plz dnt waste ur energy and time and choose another company. I have all the email and proofs.”

Super Escapes Travel 1 star review on 19th February 2024

Posted 1 month ago

“I was scammed by this company my holiday was cancelled then your advisor forced a further booking saying I would lose my money if I didn’t the holiday doubled in price I asked well over a year before to cancel you continued to harass me for more money and kept my £600 deposit. You don’t read these it’s an automated reply. Pleas be warned this is a scam with low paid workers who don’t understand cancel.”

Posted 8 months ago

“This company needs reprimanding for misleading it's customers including myself. A holiday was booked with them. I thought I was getting a good deal for my holiday until they spoke about an upgrade, which I told him I would have to ask my hubby before booking. Before my hubs even agreed, the agent already booked the holiday and stated that I was unable to cancel. This was done without my permission. They even had the audacity to lie about the location of the hotel from where we wanted to be. This company needs to be investigated as they are doing too many wrong dealings. I've looked at all these negative reviews and it's really apauling. People work hard and all they want to do rinse their pockets and not deliver the service promised. Where can you find a cancellation/refunds policy in the midst of the paperwork, as there udnt one. All people want is to enjoy a nice holiday, as they deserve it, and you Robin Hood thieves think it's OK. There comes a time when all bad that this company have done to innocent people will come on top. I can assure you justice will be done as I know the God I serve. A PLEA TO ALL THAT ARE THINKING ABOUT BOOKING A HOLIDAY WITH THIS SHAM COMPANY PLEASE STAY AWAY FAR AWAY.”

Posted 8 months ago

“Super Escapes must be the worst holiday company on the planet. I have done a long review on Trustpilot and I'm still waiting for a refund for my holiday that was booked Jan 2020 for December and cancelled due to Covid restrictions in November 2020. It was a fiasco in itself making the booking with them calling me back to try to get more money out of me. My booking was taken over by Broadway Travel, who were in business with them but have separated from Super Escapes since November 2020, within days of my cancellation. So, I'm still waiting for my refund, which is supposed to being processed within the next 14 days. I strongly advise anyone not to make any bookings with them. I'm surprised that they are still operating after all the complaints and underhand shady practices they use to get more out of people. I feel sorry for everyone that's experiencing difficulties trying to get refunds from them or have been fobbed off with inferior holidays to what they were expecting and promised. Shame on you Super Escapes for conning people who trusted you.”

Posted 2 years ago

“I am ar a loss as to how on earth this company has been rated over 2 stars let alone 4! Fake reviews perhaps? Had a terrible experience with them. They are liars, push products on you and add charges that they do not declare. You only find out when looking at your bank statement. Throughly shocking. They will badger and badger you for an upgrade and tell you your booking will be cancelled if you don't agree to upgrade. Trading standards really need to get involved!”

Posted 3 years ago

“Do not use this company they will not give me my refund back even though I cant go on holiday because of this recent lockdown and they said they would when I paid for the holiday absolute RIP OFFS DO NOT USE THIS COMPANY YOU HAVE BEEN WARNED”

Posted 3 years ago

“Should have known better. AVOID AT ALL COSTS. CHEAP FOR A REASON. Booked holiday to Turkey 6th - 15th October 2020 (Through agent Syd/Sid.) Mislead with the information given regarding late check out, our flight was early morning of the 15th (1:35am), hotel check out was at 12noon on the 14th so we knew we needed a late check out or another night stay to save us being 10 hours of no room. They played us out to be stupid by suggesting "why would you want to pay for another night", picked what they wanted to show us on the phone call. When I requested for the full 27 minute conversation. Baring in mind, they also knew the flights were '9 nights' but the hotel was booked for 8 nights. I had suggested I would rather pay for an extra room than be hit with their late check out fees to be reasurred "not to worry, it is October so it is very quiet". Called to ask for half of the payment to be refunded to be (50 euros, asked for 25 euros..) however they refused and said "this is not a complaint". Seems silly to even argue with them, however it is the principle of such a large company not even being able to refund £20.00. Disgusting company to be honest, and if I can even save one person from using them I would be so thankful! Happy holidaying elsewhere ladies and gents.”

Posted 3 years ago

“THE WORST TRAVEL COMPANY ON THE PLANET!!!!! The positive reviews on here are blatantly fake. They all say the same thing! I should have researched before I booked as these people are nothing but scam artists! I booked a holiday yesterday to a hotel in Cyprus that I had been wanting to go to for a while. Today I get a call to say the booking had failed because there weren't any rooms left even though I had received confirmation the night before. Then they told me they could get me the room I wanted if I paid an extra £200 on top of the £1600 I had already paid! Ridiculous I said no. I was then told its ok we've secured room whats your credit card number. Upon payment being taken they send me booking confirmation to a hotel on the other side of the island!!! They rang me to tell me the hotel i originally wanted closed their pool due to covid (an absolute lie because I called the hotel myself and they said that was untrue) By this point I had looked at reviews and knew they were fraudsters, advertising holidays that don't even exist and refusing to refund when they decide to book you something that you didn't agree with! I have travelled the world and have never ever stumbled on a 'company' that is so misleading and full of staff that lie through their teeth to try and get more money from you! I have contacted my bank to halt the transaction and will be reporting to trading standards. How these people have been in business for so long I will never know. AVOID LIKE THE PLAGUE!!!!”

Posted 3 years ago

“TERRIBLE COMPANY. DO NOT USE. THEY NEED TO BE INVESTIGATED. BOOKED A SHORT BREAK FOR MARCH 2020 TO ICELAND. DUE TO COVID, BREAK PUT BACK TO NOVEMBER 2020. NOW, DUE TO QUARANTINE INTO THE UK FROM ICELAND, BREAK POSTPONED, AGAIN. HAVING SPEND PROBABLY TWO HOURS ON THE PHONE WITH "AUSTIN", I'M STILL NO BETTER OFF. THEY WANT A FURTHER £194.00 OFF ME, FOR THE SAME BREAK. WHILE TALKING ON THE PHONE, I HAD A TABLET OPEN, PLUS A LAPTOP, SO I COULD CHALLENGE HIS PRICES. I FOUND THE SAME BREAK, FOR HALF THE PRICE. WHEN "AUSTIN" WAS CHALLENGED, HE GAVE ME SOME EXCUSE ABOUT HOW THEY HAVE TO USE "THEIR" BOOKING COMPANIES, I HAD ACTUALLY USED SUPERESCAPES WEBSITE. I TOLD HIM "I'M NOT PAYING ANYMORE MONEY, THEY NEED TO FIND ME A SIMILAR BREAK". I'M STILL WAITING. PLEASE PEOPLE, DO NOT USE THIS COMPANY. THEY ARE TOTAL COWBOYS. THEY DO NOT CARE ONCE THEY HAVE YOUR MONEY. I ONLY GAVE THEM ONE STAR, BECAUSE I COULDN'T GIVE ZERO. BTW - I KNOW I'M USING CAPITALS, BECAUSE I'M P1553D OFF.”

Posted 3 years ago

“How is this even possible , people leaving good reviews . I keep an eye on these reviews and last week it was down to 2.4 stars now ita back up ro 4.2. . Do not book anything with this compnay they rip you off amd will not give tou you money back”

Posted 3 years ago

“Pond life. Cheating scum. Do not book with these people. I am suing them for refunds. They stupidly confirmed in an email something that they did not deliver. I will really enjoy this and will publish the results of the court case on every forum and with every consumer group I can find. Customer Service.....rubbish! Price ... Extortionate for what you get. Refunds....I hope that you never need or deserve one.”

Posted 3 years ago

“Did anyone notice that all positive comments here are all the same and fake? They paid for it to save their rating. Misleading information, they bully you into getting extras out of nowhere. Just booked a holiday for slightly over £500 only to recieve a call 30 mins later that it will be £925 in total and everything has been booked for me already. Didn't recieve any documents with confirmation of all hidden costs although they said they'll send it via email. That's not everything - they booked a room for me with two single beds even tho I made it clear that I want one double. Then they asked for an extra £15 per night per person in order to get double bed. No chance for a refund, so they say. Outrageous. I'll definitely report this and spread the word so no one else would be fooled and suffered this dishonesty ever again.”

Posted 3 years ago

“Did anyone notice that all positive comments here are all the same and fake? They paid for it to save their rating. Misleading information, they bully you into getting extras out of nowhere. Just booked a holiday for slightly over £500 only to recieve a call 30 mins later that it will be £925 in total and everything has been booked for me already. Didn't recieve any documents with confirmation of all hidden costs although they said they'll send it via email. That's not everything - they booked a room for me with two single beds even tho I made it clear that I want one double. Then they asked for an extra £15 per night per person in order to get double bed. No chance for a refund, so they say. Outrageous. I'll definitely report this and spread the word so no one else would be fooled and suffered this dishonesty ever again.”

Posted 3 years ago

“Terrible company. Their customer service staff are pushy, speak over you and try to force you into upgrading parts of your holiday, not particularly nice people to deal with. I had my holiday booked at the start of lockdown so it was of course cancelled, I am now five months down the line have had staff hang up on me, refuse to speak to me because they were not the original staff member I was dealing with, say they would call me back and then I would hear nothing. Their continue to push the idea of rebooking another holiday and had their customer service been better I might have considered but honestly I just want my dealings with this company to be over but they are still saying that they have no idea when or if I will get a refund. I would not recommend them at all.”

Posted 3 years ago

“Gosh all I can add to the long list of unhappy reviewers is - something went badly wrong with this robbing shower of pond life, they take your money from right under your nose promise you a better deal which it isn't and there's bugger all your getting back! reported to .GOV CMA, trading standards and also section 75 claim back on credit card, I hope they go under, never spoke to an english speaking customer service agent since the initial booking was made - good riddance! and remember to support your local agents, it's time these web agents were ceased!”

Posted 3 years ago

“Don't book with these Don't book with these, we booked and from the start all they did was add money to our budget. Told us it was a certain area then when we checked it wasn't, it was next to where we stayed year before. When challenged they were rude. Told us we needed to pay more money. Then when covid19 hit us, we asked for help in changing it to next year, to be told they wanted more money and I mean a lot more money, totaling £8,173 that's deducting what we had already paid. We said we couldn't afford that, when we asked for a refund was told no and to go seek advice, he hung up. Someone else rang from that company and offered us another holiday but wanted money upfront again, total holiday cost was nearly 10,000, couldnt believe wjat i was hearing.Please don't go with this company they rob you and spoil the holiday. Oh and after my husband wrote a review they phoned us within 10mins wanting to sort everything, but didn't. Promised a good holiday next year etc, but then wanted more money. After that call we receive another 2 calls demanding the full balance as it's due, which it isn't due until July ,August. They laughed at us on the phone and told us we weren't going to get our money back. Tbh if we don't we don't we just want to let others know about this company, hopefully save you all the money and time. We are writing to everyone we can and leaving reviews everywhere. Scam is all I can say. We just can't believe after everything and then this pandemic, job loss this company had done this too us.”

Posted 3 years ago

“PLEASE DO NOT BOOK THEY ARE SCAMMERS SAVE URSELVES. The took my money and refused to refund saying it’s a non cancellation flight but NO ON mentioned it to me I told them to listen to the phone conversation they said they can’t do that. Rubbish”

Posted 4 years ago

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Super Escapes Travel is rated 4.3 based on 403 reviews