Superdry Insights

Superdry have a Customer Happiness Grade of B-. Customers love their customer service but are unhappy with their returns process.

 

B-
Happiness Grade
Visit Website

Email:
care@superdry.com

Category:
Business & Office

Are you a business owner? See Business Solutions
F

Returns Process - Difficult

33.33%
Industry Average
" Ordered a coat online for a holiday abroad in a cold country. When I arrived and used the coat it was unfortunately faulty. I have emailed them 3 times (within the returns time), each with an automated reply stating they will get back to me but they never do. Disappointing "
- Ellie
B-

Refunds - Average

66.67%
Industry Average
" Item was too big but returned an online order to Newcastle store. Great customer service and quick refund arranged. "
- Anonymous
" I then received an email telling me they were out of stock and they apologised, refunded me and said I could keep the current shorts (and take them to a Superdry to get tag removed). "
- David
A
95.45%
Industry Average
" Customer service was super nice. The shirt I got was so comfy "
- Gabriel
" Easy to use website. Good choices on the website. Postage and returns are free. If needed, it is easy to return or exchange an item. Always receive a good service. "
- Susan King
" Jacket excellent fit and quality material. Quick efficient service. "
- Anonymous

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support