Supercar Experiences Ltd Reviews

Name: Supercar Experiences Ltd
Rating: 4.92

4.9 Rating 604 Reviews

98 %

of reviewers recommend Supercar Experiences Ltd

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About Supercar Experiences Ltd:

Supercar Experiences are the UK’s premier supplier of Supercar hire vehicles. With an extensive fleet of luxury cars, from the latest exotic models to the most popular brands, Supercar Experiences has a supercar for every experience. Our aim is to provide the ultimate driving experience for our clients when they hire a supercar. We want to make sure these exclusive brands and models are easily accessible to our clients to ensure your experience with us is the very best.

We own and manage over 100 cars from classics to the latest models. Why pay an agent commission when you can deal direct? In fact, we offer an exceptional price match service: find a ‘like for like’ luxury car hire quote and we will match it, if not beat it! What’s more, fully comprehensive insurance is included on all cars. Our luxury car rentals can be used for special occasions like weddings and anniversaries, while our Supercar Experience Days are the perfect fun gifts.

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Supercar Experiences Ltd 5 star review on 9th April 2024

Richard Green

Supercar Experiences Ltd 5 star review on 13th February 2024

Craig

Supercar Experiences Ltd 5 star review on 17th January 2024

Mark Houlden

187

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hired the Aston Martin as a special gift for my son to enjoy over the weekend of his wedding. On returning from the wedding venue the car got a flat rear tyre and as it was Sunday unable to get a repair locally. Long story short, Nik charged me for not one but two new tyres on the basis that if the tyres are so worn, you can't just replace one!! A £700 addition to the hire charge, which in summary meant a total of £2,200 for 30 miles behind the wheel. Needless to say I Would never recommend this company.”

Helpful Report

Dear Ian Thank you for your feedback. We work really hard to get five star reviews from every single client we hire to and whilst we welcome all reviews, we think your review is unfair. To explain the facts, you had a puncture which resulted in a rapid deflation. You then continued to drive with the flat tyre all the way back to your house. This ultimately damaged the integrity of the side wall of the tyre making any repair then impossible. If you had attempted to get a mobile repairer out or get to a local tyre garage, you at least then still had a chance to repair the tyre and avoid having to replace it. As we explained to you at the time, both rear tyres would need replacing. Purely from a safety standpoint for our future clients, we cannot have a brand new tyre with 7mm tread and the opposite tyre with 3-4mm. Especially when it's a front engine V12 Aston Martin DB11 with over 600 bhp to the rear wheels. There was nothing wrong with the tyres at handover and it is just unfortunate that you picked up a puncture during your hire. Therefore, you were liable to cover the cost to supply and fit 2 x new rear tyres. If we had just charged you for the tyres for no reason, then you would have every right to write a review like this, but this is not the case. Kind regards The Supercar Experiences Team

“Car had no engine”

Helpful Report

“Asked for a quote and waited two weeks for an answer. Only to hear back "do you still need this?"”

Helpful Report

“I have asked you to remove my late husband from your mailing list several times , maybe now you will do it .”

Helpful Report

“Terrible. Disorganized and left it to the very last second before then telling me the cars unavailable. Do not recommend at all. Plus they don’t own the cars they are a third party booking company with a tonne of fake reviews.”

Helpful Report

Whilst it took some time to get back to you due to me being out of the office for 2 days, I bent over backwards the night before the hire (which was for 9am the following day) to try and make this work for you. Which we did. However, the problem was that you could not supply a key bit of information from the DVLA. You then expect us to hire you a £150,000 Ferrari without this info? The reason why we had to use a supplier is because we had none of our cars available and you were very specific over the car you wanted. We have our own fleet of cars as well as cars in our network that we can bring in if needed. We work very hard to get good reviews and I can assure you every single one is a real client. All I can say is thank god we didn't hire a car to you if you can spend the time to write a review like this!!! You are definitely not a customer we would want to drive any of our cars!

“Constant phone call from the company whilst I had my vehicle telling me I’m either speeding too much, accelerating too fast or breaking harshly. I think they forget your driving a Ferrari not a micra. Your bound to accelerate a bit faster here and there. Wouldn't go back as it wasn't the experience I was expecting. If you drive like a nanny then this definitely is the place to hire from.”

Helpful Report

Hi Rahul, It's a shame you've left us a negative review without talking to us first but as we have a duty of care when our cars are on hire, we have to take steps to keep everyone safe. You are quite right, we did call you and ask you to slow down as doing 120mph on multiple occasions and exceeding the RPM threshold on several occasions is simply not acceptable. We want our customers to have fun and enjoy their hire but not when doing nearly twice the speed limit.

“Shabby car interior. Arrived road dirty. Not what I expected for a once in a lifetime experience. Very disappointed. Was a present for someone.”

Helpful Report

Hi We sincerely apologise that you were not happy with the condition of the car and wish you had let us know about this at the time. We could have then rectified it at the time. We do strive to make sure every car is valeted prior to hire, but if the weather conditions are against us there is only so much we can do. If you want to contact us directly, we are more than happy to make this right and offer a voucher towards a future hire.

Supercar Experiences Ltd is rated 4.9 based on 604 reviews