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Supanet Reviews

4.4 Rating 623 Reviews

87 %

of reviewers recommend Supanet

Company Reviews

4.4

Based on 623 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About Supanet:

Contact the Customer Service Team at: www.supanet.com/livechat

Supanet is a UK based telecommunication and internet service provider known for providing safe internet access for children.

In 1998, Supanet initially started as a dial-up Internet service provider in the United Kingdom. The company later started providing broadband, ADSL, Business Broadband, Fibre and additional services including web hosting, anti-virus software, internet telephony services, line rental, fibre broadband, online SMS services and other services.

Supanet are committed to only employing UK based call center staff with the Customer Service team being based out of Burnley Lancashire.

Supanet actively encourage reviews and appreciate all feedback whether good or bad, your comments help us to continually improve.

Visit Website

Phone:

07870162472

Email:

gary.holden@tpad.com

Location:

Time Technology Park
Burnley
BB127TW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing customers service today off emilia help me above and beyond thanks so much emilia brilliant lady to speak to so helpfully and understanding..”

Posted 4 years ago

“Ben was very helpful regarding my account with you I am an old lady housebound and was very stressed out until I spoke to Ben”

Posted 4 years ago

“Wonderful great service highly recommended. Super live chat with emma”

Posted 4 years ago

“Emilia assisted me today. She was prompt and efficient with no delays between my questions and her answers. Many thanks”

Posted 4 years ago

“Having just moved house I'm going to be charged £80 for a change of address and although I'm 10 months into my contract I've got to start a new 24 month contract, I think it might be worth paying the £372 to terminate, dont like being held to ransom. Would not use this company again .”

Posted 4 years ago

“Used live chat with Emilia. Dealt with my query very quickly, good service. Many thanks”

Posted 4 years ago

“very quick and helpful response from Emilia on live-chat.”

Posted 4 years ago

“The person who helped me today was very helpful and polite and took the time to find the answers I needed!”

Posted 4 years ago

“Been looking at upgrading but it seems so daunting after being with supanet for over 16 years now . Got a good deal so I don't have to”

Posted 4 years ago

“extremely happy”

Posted 4 years ago

“Emilia was very helpful today”

Posted 4 years ago

“Brilliant customer service off emilia got everytink I need sorted fast thanks emilia for your help..”

Posted 4 years ago

“This is the uks worst company they will con you if they can I have written to offcom yo complain”

Posted 4 years ago

“I got all the answers I needed for a change and didn't wait to long”

Posted 4 years ago

“I was concerned that my Internet access was due to be discontinued due to a weird phone call. Felicity from Customer Service was able to assure me that Supanet had nothing to do with the call which was a relief to hear.”

Posted 4 years ago

“Emilia answered my questions perfectly. My experience could not have been better. Thank you.”

Posted 4 years ago

“Very helpful and prompt service”

Posted 4 years ago

“The agent was so very helpful and very pleasent at all times Thankyou”

Posted 4 years ago

“Your agent Monica was very patient in trying to understand my problem today. By the end of our chat I had more understanding of how WIFI works thanks to Monica, and she has arranged further assistance for me. I am 71 years old and very reluctantly becoming I.T. compliant.”

Posted 4 years ago

“Very good”

Posted 4 years ago

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Supanet is rated 4.4 based on 623 reviews