Supanet Reviews

4.4 Rating 623 Reviews
87 %
of reviewers recommend Supanet
4.4
Based on 623 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Read Supanet Reviews

About Supanet:

Contact the Customer Service Team at: www.supanet.com/livechat

Supanet is a UK based telecommunication and internet service provider known for providing safe internet access for children.

In 1998, Supanet initially started as a dial-up Internet service provider in the United Kingdom. The company later started providing broadband, ADSL, Business Broadband, Fibre and additional services including web hosting, anti-virus software, internet telephony services, line rental, fibre broadband, online SMS services and other services.

Supanet are committed to only employing UK based call center staff with the Customer Service team being based out of Burnley Lancashire.

Supanet actively encourage reviews and appreciate all feedback whether good or bad, your comments help us to continually improve.

Visit Website

Phone:

07870162472

Email:

gary.holden@tpad.com

Location:

Time Technology Park
Burnley
BB127TW

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Anonymous
Anonymous  // 01/01/2019
Matty was very helpfull resolved my problem quickly and efficiently
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Posted 4 years ago
Aria was very helpful top marks x
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Posted 4 years ago
Very quick to diagnose and solve the issue.
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Posted 4 years ago
Dealt with tech issue
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Posted 4 years ago
Very helpful and efficient
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Posted 4 years ago
Thanks for all the help thankyou so much means a lot thankyou
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Posted 4 years ago
Ruth was very helpful today and i will not hesitate to contact her again if I ever feel as though I need some help
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Posted 4 years ago
Quick and efficient answer to my question. However it would be great if the information was available in "my account"
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Posted 4 years ago
Today ruth was very helpful and I definitely feel she deserves 5 stars
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Posted 4 years ago
Ben on Livechat showed me how to access my deleted e-mails.
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Posted 4 years ago
Ruth was great sorting out my issue with broadband
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Posted 4 years ago
Answered questions promptly
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Posted 4 years ago
Laura was super fast and quic with me
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Posted 4 years ago
Lady was very efficient
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Posted 4 years ago
£50 priority connection charge is a shameful hard-sell designed to take advantage of new customers. Moreover, it's seemingly not refunded even if cancelling in the cooling-off period. A potential legal loophole means Supanet can claim they've expended money on your behalf to a value of £50. To whom and for what exactly? To reduce a 3-4 week wait to a 2-3 week one? Hardly 'priority' by any definition that I know! Shame on you Supanet for shocking business practices. Up to your old tricks again.
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Posted 4 years ago
Very good service helped me solve the issue I had and very friendly
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Posted 4 years ago
Issue dealt with very quickly. Very satisfied with service
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Posted 4 years ago
Maggie was very
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Posted 4 years ago
Customer service were great & very helpful
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Posted 4 years ago
Hopefully resolved my problem
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Posted 4 years ago
Supanet is rated 4.4 based on 623 reviews