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Suntransfers.com Reviews

4.6 Rating 11,557 Reviews
76 %
of reviewers recommend Suntransfers.com
Company Reviews Metrics Info
4.6
Based on 11,557 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 48%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Suntransfers.com Reviews

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Held Under Reference
Verified Reviewer
“I have given them adequate time to respond and 4 emails to Herman Kraus but after theses and chasers he seems to have gone quiet. basically failed to arrive at booking leaving us with no transportation so had to arrange and cost us considerably more as was a 45+ mile journey, secondly checked with them about my return 24 hours before gor a text to confirm again and basically they did not turn up as said original booking cancelled on system so stopped return despite the text, they agreed to refund difference on journey out but will not agree to return extra funds for return for a 6.30am pick up so i had to try to find somebody whilst having no transport for a return flight some 2 h.5 hours later which caused lots of calls, flagging of people who declined and finally a yes. we have emailed the receipts so we can try to conclude but they seem to no longer now i have returned to correspond. they offered 10% off next journey and i amd my company have used before but to no avail. you have accepted you made mistakes so please just conform the full amount will be paid and conclude ? booking ref SUNTR_OM1607 Your chance to retain the monies of act professionally and refund the full amount. email and details hekld under the reference.”
Helpful Report
Posted 5 months ago
Anonymous
Verified Reviewer
“Very punctual Lovely drivers Great service Value for money Will defo use again”
Helpful Report
Posted 5 months ago
Gordon Hardy
Verified Reviewer
“Booked a transfer from Cancun, our flight was delayed by 1hr 10min & with it being so busy it took us 1hr 17min to reach the pick up point from the time we touched down. There was no rep waiting & it took us 12mins to find him, he was sitting down at the back of a stall away from the meeting point. He then said our transfer was on its way & then tried to give us information on trips & given us details to contact, we said we were not interested. 5 mins later he informed us that our transfer had been cancelled because we were over 2hrs late & we would have to get a private transfer, we came out after 1hr 17mins so they did not take into consideration the delay, he already had a driver next to him, he said it would be £145 equal to Mex peso compared to £30 with Suntransfers for one way. Luckily we talked to the Tui rep & managed to get on the bus after having to tip the driver £25. Rang Suntransfers from the airport, which were no help what so ever. I sent an email to complain & claim a refund when I returned from holiday to which I have received no reply what so ever as at some 7 weeks later. I tried to phone them & unable to contact the also. Absolute disgrace and will never use again.”
Helpful Report
Posted 5 months ago
Marlene Hirst
Verified Reviewer
“The worse company we have ever been with. The driver on arrival was very rude and grumpy. Didn’t have a clue he was picking us up. On return they did not turn up even though I had messaged throughout the the day and they confirmed they would. Had to pay €45 for a taxi and was only offered £13.97 refund as we didn’t get a receipt? I would definitely not recommend this service 🤬”
Helpful Report
Posted 5 months ago
Anonymous
Verified Reviewer
“We arranged for a transfer from Berlin airport to our hotel. Although the driver had the correct name and address of our hotel, he left us stranded in an unfamiliar part of Berlin at night. Despite our protests, he insisted it was the right address and drove off. When I contacted the coordinator, he said he couldn't help us. We were left with no choice but to walk for 20 minutes in the dark, dragging our suitcases until we located our hotel using Google Maps on my phone. I filed a complaint the very same day, and now, 11 days later, I've yet to receive a response. They had already charged me for the service before my trip.”
Helpful Report
Posted 5 months ago
Patricia
Verified Reviewer
“Super goede ervaring.. wij zullen volgend jaar weer boeken. Tot dan”
Helpful Report
Posted 5 months ago
Anonymous
Unverified Reviewer
“Servicio y puntualidad de excelencia”
Helpful Report
Posted 5 months ago
Anonymous
Verified Reviewer
“Servicio de excelencia. Puntualidad, cortesía, limpieza.”
Helpful Report
Posted 5 months ago
Kim
Verified Reviewer
“Used Suntransfers when travelling to Spain & Portugal. Service has always been punctual, good cars & excellent drivers.”
Helpful Report
Posted 6 months ago
Behrooz
Verified Reviewer
“Blev inte upphämtad på flygplatsen, ingen svarar varför.”
Helpful Report
Posted 6 months ago
Anonymous
Unverified Reviewer
“Worst ever company what you can choose from. Taking your money and you never meet the bus. We too family's paid for the transfer and at the end had to take a taxi. Nobody wants to talk to you, or just hang up the phone”
Helpful Report
Posted 6 months ago
Michelle
Verified Reviewer
“DO NOT recommend this company! I paid for a private minivan and was totally disappointed on arrival in Dalaman as our transfer was a scrappy car, not even a luxury car! This was not how we wanted to start our holiday! The car was dirty inside, I had to even wipe crumbs off the back seat before getting in. The driver also drove like a complete maniac! We paid £130 and was only refunded £11… Absolute joke!!”
Helpful Report
Posted 6 months ago
Pedro
Unverified Reviewer
“Taxi stond niet op luchthaven antalya 15 minuten gewacht geen taxi wel betaald Dus andere taxi moeten nemen”
Helpful Report
Posted 6 months ago
Ross Ashworth
Unverified Reviewer
“The driver at Rhodes Airport did not show up. When he was contacted he was obviously asleep. So rather than be stranded at the airport, we took another taxi and paid again. The company has not apologised or made a refund.”
Helpful Report
Posted 6 months ago
Anonymous
Verified Reviewer
“Fantastic service and value for money. I left my glasses on the ship and the drivers and manager were very helpful and agreed to wait for an additional 30 minutes while I retrieved my glasses. I would book them again no questions! Thanks for your great service, Dave B”
Helpful Report
Posted 6 months ago
Bilal Abdine
Verified Reviewer
“Arrived a bit late because of the airport traffic, they refuse to take me to the hotel and I had to lose the ticket and pay £40 for a taxi ...very bad service .not recommended”
Helpful Report
Posted 6 months ago
Anonymous
Unverified Reviewer
“I was supposed to be at Antalya airport and my flight had 30 mins delay. By the time I got out of the airport the agent tested me and refused to pick me up. Although they were provided with the flight number and they could check the flight status and know when to come to the airport they refused to come to the airport to pick me up. It was 1:30 in the morning. I fully paid the price. No refund was offered. I was completely shocked by how irresponsible these people were. Do not trust this company at all. The work like a fake or sham.”
Helpful Report
Posted 6 months ago
Pamela Edinburgh
Unverified Reviewer
“My husband and I arrived on 16th September to antalya airport everything went smoothly lovely mini bus for us clean and arrived back at hotel to pick us up after 7 days would highly recommend them and very reasonable”
Helpful Report
Posted 6 months ago
Ian Mcfarland
Unverified Reviewer
“Taxi didn't turn up at palma Airport sone girl then arrived after an hour with my name but no taxi had to wait again the girl was not very pleasant they eventually pulled in another taxi I think from another source and that driver wasn't happy either”
Helpful Report
Posted 6 months ago
Anonymous
Verified Reviewer
“We paid for pick up on Piraeus Port on September 11 from Royal Caribbean Enchanted of the Seas Cruiser. Nobody came for us. When I called them I talked to somebody about it, excuses and not satisfactory answer. we had to take a Taxi to Athena.”
Helpful Report
Posted 6 months ago
Suntransfers.com is rated 4.6 based on 11,557 reviews
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