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Suntransfers.com Reviews

4.6 Rating 11,557 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

4.6

Based on 11,557 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On our transfer to the hotel from the airport transport was waiting for us but our other party waited a fair while before theirs arrived. There was a language barrier but non the less we arrived at the hotel. Because we was not travelling back to the airport from the same hotel this did cause confusion and the bus went to the first hotel even though our paper work listed the hotel and address that we was at. But after contacting customer services this was rectified and the bus did arrive 20 mins later with an annoyed driver. This is the first time i have used suntransfers.com and if needed would use them again. The people i did speak to where very helpful”

Posted 8 years ago

“On arrival in Canaries My husband & I had booked a private transfer taxi to our accomodation Corralejo but we were taken in a 72 seater coach that dropped us off 2 streets away. Driver helpful and journey comfortable but not I am sure cost effective! I had to ring 2 days prior to leaving re what we were being picked up in as coach would have been unable to access our street. Communication could have been better”

Posted 9 years ago

“Prompt arrivals at both airport and resort.Thought we booked a car for 2 but minibus on both journeys.Vehicles old but served purpose and unlike the local taxis the drivers went direct route from Tenerife south airport to Los Christianos.We are sick of being ripped off by taxis in Tenerife on the airport run who charge way above the fare shown on meter.Overall better value than local taxi.”

Posted 9 years ago

“Car was old and driver did not speak english. cheap but you get what you pay for”

Posted 9 years ago

“We were charged by the taxi driver for the motorway toll on our journey from the airport to Sitges, otherwise the alternate route not the motorway would take over an hour. Our return journey from Sitges to the airport was booked as a private taxi but we ended up sharing a mini bus with four other people,this was not what we pain for.”

Posted 9 years ago

“Always clean and lovely cars. Drivers always pleasent. Value for money”

Posted 9 years ago

“Having paid in advance was a bit apprehensive but turned out to be brilliant good value service. Pick up from Rome airport and hotel on return was easy. Both drivers bang on time, corteous and cars were nice. Overall very impressed will definitely use Suntransfers again.”

Posted 10 years ago

“We booked a private taxi this time payed the extra for a luxury and got a mini bus . This is twice this as happened to us from Alicante rest of bookings been excellent from other airports not happy from alicante return ok”

Posted 10 years ago

“Very impressed with the service we received. Vehicle from airport was a bit tired but no problem. All in all good value for money.”

Posted 10 years ago

“very good service, highly recommended. Only slight problem was the block number of the apartment wasn't on the drivers details to pick us up on way home. Yet it was on all info we had. Good job we were waiting outside for him.”

Posted 10 years ago

“Time keeping was excerlent.just wished the drivers were friendly .dont get me wronge they didn't do anything wronge.just didn't talk to us”

Posted 10 years ago

“Experience was very good and it worked exactly as agreed. Drivers were helpful with the luggage and saw extra effort to make sure that we were in right location. Drivers english language skils were just barely adequate so there was slight concern if something goes wrong how to explain it to the drivers.”

Posted 10 years ago

“Tired when we arrived in Dalaman Turkey but found our taxi. The driver didn't speak English but someone was holding up a sheet of paper with my first name spelt wrongly but the second one correctly! The taxi was clean & comfortable & the driver drove carefully. The return taxi arrived early & again, clean comfortable & well driven. The only fault was the lack of booster seats for the children in the party.”

Posted 10 years ago

“When completing the request form I found difficult to understand what was required.If 'outward transfer' was changed to 'arrival transfer' I would not have been confused.”

Posted 10 years ago

“The driver turned up before time and was friendly and helpful, and the vehicle was generally clean apart from the curtains. We would recommend”

Posted 10 years ago

“Pick up from the hotel was a little late but when we rang the customer services number we were quickly helped and a car arrived within minutes, couldn't fault their service, have used numerous occasions and will definitely use again”

Posted 10 years ago

“Very good and reasonably priced service in Faro, Portugal. Although we did get a van instead of a car. Also don't agree with your policy of insisting that passengers have to arrive at the airport 2 hours prior to flight time - surely this decision is up to the customer/passenger. I travel very frequently to Portugal and this was put me off using Suntransfers for the return trip again.”

Posted 10 years ago

“Pleasant & helpful drivers for both journeys, probably it would help if the booking was just a bit easier”

Posted 10 years ago

“We booked a 10am pick up from Barcelona cruise terminal, when the driver hadn't arrived by 10.10am I called the number, the lady on the phone was extremely helpful, saying she would find where the driver was and call me back. Then the driver turned up apologising for being late as the traffic was very bad, which it was. When I checked my phone the lady had called back and left a message saying exactly that. Would definitely use them again, it was a normal barcelona taxi but cheap and much better than waiting in line for a taxi (the queue was huge as there were two massive ship disembarking).”

Posted 10 years ago

“The service was efficient and satisfactory . Hover when I tried to book a transfer from Amalfi to Napoli train station I was advised that you do not provide this service, but only to the airport. I find this odd.”

Posted 10 years ago

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Suntransfers.com is rated 4.6 based on 11,557 reviews