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Suntransfers.com Reviews

4.6 Rating 11,560 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

4.6

Based on 11,560 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was booking for Stockholm Arlanda airport to the city on 2nd of June 2017 and my booking is fully paid in advance. My flight was landing on time at 7.00 am but the immigration was take time so long. As a result I went out at 8.30 am. I could not find the driver. So I called customer service and she suggested me to take the taxi and paid by myself without refund because the driver is unavailable. The driver has reported that the passengers were not available for collection and they were unable to reach me. Of course, I was in immigration area. So I have to catch a taxi and spent money both ways for taxi and Suntransfers (Stockholm) without service. This is so different from Suntransfers (AMSTERDAM) because I got the same situation but the driver was waiting for me 1.20 hours after landing. Your company should do something better than sent me the email and said Missed transfer services are non-refundable. This is not my fault.”

Posted 6 years ago

“On arrival at Palma Majorca my driver was not at the gate or anywhere in the arrivals hall. After walking around and around the terminal looking for my pick-up I had to telephone the office for assistance. Office was very helpful and the driver eventually arrived but nevertheless the driver was not there when she should have been.”

Posted 6 years ago

“had to wait for transfer to accommodation.....15mins late for pick up back to airport”

Posted 7 years ago

“My arrival journey was good although the instructions on where to meet the driver were incorrect but a phone call quickly had this sorted. However my return journey arrangements were very disappointing. I received an email 48 hours before, so too late for a refund, advising me I would be collected 4 hours before I needed to arrive at airport. I telephoned to ask for later pick up but they would not rearrange. Check return journey times before booking.”

Posted 7 years ago

“Our driver wasn't at the airport on arrival, he appeared eventually after I'd phoned the company, the car wasn't very clean (compared to others companies I've used), there wasn't an apology from the driver, just speed off with us in the car, before we could put our seatbelts on. On our departure, we were kept waiting in the freezing cold snow outside our apartment, I had to phone again to see what the delay was, only to be told they'd made an error and the car would be there in about 20-30 minutes, which wasn't very helpful, we managed to get a taxi locally. I was told to get a receipt from the taxi driver.... why should I ask for a receipt, when we'd already paid up front for a service. I've used several transfer companies and this by far is the worst, I've always praised the companies i've used and recommended them.. I've read lots of good reviews, maybe it was just my turn to have a complaint to make, which I rarely do, but this really frustrated me.”

Posted 7 years ago

“We filled out the online form and paid the fare in advance. Our hope was for a quick and easy trip to our hotel when we arrived at the airport in Lima late at night rather than haggling for a taxi. Instead the driver didn't show up. Since my phone doesn't work in Lima we ended up going all over the airport trying to find someone who would let us make a phone call. Eventually when we called they came about 12-15 minutes later - nearly 40 minutes after they were supposed to meet us. But I had filled in my flight details, I had written down the arrival time, I had done everything online as requested. Apparently they just don't come until you call. In which case ... I can get a taxi for less money and less hassle. The only reason to use suntransfer is for ease of connection - if they don't come until I call then I'll just use a taxi or uber! When they did come the van was unbelievably slow and unsafe in lane changes. I have spent most of my life in 3rd-world countries and so I am familiar with the normal, non-western traffic patterns (in fact, I was pleasantly surprised with how properly the traffic in Lima flows - except for our driver!) and so my response of feeling unsafe is in comparison to traffic in many Middle Eastern and African cities - nothing to do with other drivers but only with our driver. Very displeased. Will not use again.”

Posted 7 years ago

“no one there to meet us at the airport, had to use another company to get to our hotel, no apology and no reason given extremely poor service.”

Posted 7 years ago

“Sorry I meant to put 5 stars! The service was excellent - prompt, efficient, friendly and comfortable journey would definitely use again”

Posted 7 years ago

“Lady at barbados airport had st james travel instead of my name or suntransfers on display board which created a bit of confusion otherwise transfers were good”

Posted 7 years ago

“I waited almost an hour for my return transfer. I barely had time to get checked in and through security until it was boarding time. I e-mailed Sun Tranfers for an explanation or apology. No reply. Will never use Sun Transfers again and would not recommend them to anyone.”

Posted 7 years ago

“im no happy no good services next t”

Posted 7 years ago

“Arriving in Nice, my company had booked two cars to take us to the hotel. Unfortunately only one driver showed up. After quite some wait he managed to scramble up a minibuss to accommodate us all. Cred's for that, but over half an hour wait at an airport curb must be seen as a below par performance.”

Posted 7 years ago

“i SAS”

Posted 8 years ago

“worse service i have had in 50 years of travel failed to meet expected standards in this day and edge at the airport for our transfer to correlejo.”

Posted 8 years ago

“We were very disappointed in the service, which had come widely recommended. We had booked an airport transfers into/out of Istanbul Our flight was due to arrive at Ataturk at 5:35am but arrived early at 5:13am. We had cleared immigration and customs by 5:38am. There was no representative from the company awaiting us. I called the Spanish office at around 6:00am to enquire. I received a voice mail at 6:05am indicating the driver would arrive in 5 mins. No apologies received. I called again around 6:30am and waiting a long time on hold never getting through. Eventually the company representative arrived at Arrivals at 6:40am, essentially one and a half after flight arrival. The '5 min' response above totally misrepresented the situation. Had we know it was to be a further 40 minutes we would have taken a taxi. The Spanish representative did not offer any apology and when queried as to the company's response to the failure in service, she responded that it wasn't so bad. She totally disregarded our situation and the misrepresentation she made earlier. On the return journey, the driver got into an accident.”

Posted 8 years ago

“The booking process was painless and efficient. My transfer from Faro to Tivoli was good, on time, a polite and helpful driver. The return transfer was not good. We were waiting as instructed outside the hotel at 9.25 in time for a 9.30 pick-up. At 9.40, as instructed if the taxi didn’t arrive, I phoned your central office. They were polite but informed me the driver had been delayed due to traffic – this was early on a Sunday morning so I doubt that was the case but we waited and 20 minutes late the driver arrived. This driver was rude, he did not apologise for being late and in fact said nothing the whole trip. Worse, he stacked everything into the back of the minibus and when we arrived at Faro he opened the door carelessly and a computer rucksack fell on to the ground from a height of 1.5m. A recently purchased expensive Swissgear bag was damaged and now does not close because of a broken zip. The computer was marked but fortunately still functions. The driver ignored it and ignored my son trying to assess the damage. He did not apologise or indeed say anything. He simply drove off. Informed SunTransfers but no response. Not good.”

Posted 8 years ago

“The driver was not by the barrier with a sign at the airport when we came through the passage. He did call and we connected. Was disappointed that he was not able to give us information about the areas we drove past.”

Posted 8 years ago

“I had a quote based on the actual address of my accommodation in Portugal. I booked and paid for it only to find that Suntransfers wanted me to pay more after booking! My luxury private taxi was not waiting for me at the airport so had to ring up. Taxi driver was nice but couldn't find our accommodation so wasted more time driving around asking for directions! We took out cancellation insurance which turned out to be useless when we missed our flight as we lost our money and were charged again. Not a positive experience I'm afraid Suntransfers.”

Posted 8 years ago

“Driver was friendly and courteous; taxi was immaculate. Unfortunately, the journey was spoilt by the speed at which the driver drove, overtaking vehicles where totally unnecessary. On a couple of occasions, the driver used his iPad to check information while talking on the telephone - and in the fast lane! Journey only took 20 mins, whereas should probably have taken 30-40 mins (we'd allowed an hour as advised when booking). Bit scary at times.”

Posted 8 years ago

“My pick up from airport went smooth but return was a waste of time and stress. I booked though shuttle direct that connected me to this company. My confirmation had no time and when I emailed shuttle direct they told me to call sunshine transfers. I spent 5pm to 10.30pm Calling and I was told he would call back in 2hrs then half hr then hr then 10min. I eventually heard back at 10.30pm to be told he doesn't work for them and to call other company. Still unsure if anyone will get me to the airport but I'm disappointed”

Posted 8 years ago

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Suntransfers.com is rated 4.6 based on 11,560 reviews