Study365 Reviews

4.80 Rating 866 Reviews
96 %
of reviewers recommend Study365
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
99%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.63 out of 5
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Anonymous
Anonymous  // 01/01/2019
Really bad experience. Had to chase the company constantly for several months to get my work marked. Then had to chase for the certificate which has still not arrived. Complaint process a joke - ignored for weeks on end or told certificate would arrive by a specific date only for that date to go by, and then no replies to emails. Course purchased June 2020, essays submitted September 2020, it is nearly April 2021 and no certificate to prove I passed the course. No choice but to escalate to the ombudsman. A real shame.
Posted 1 month ago
Terrible course so disorganised. I emailed them and no reply. I was doing the mock exam and it went into the final exam and I DIDNT EVEN KNOW IT. Would NOT RECOMMEND THIS COMPANY . SRAY CLEAR
Posted 2 months ago
Beware I did a Award in Education & Training course online with study365 and paid for the assignments and awarding body registration (Pearson) after the marking and feedback was late I checked with Pearson to find out they are not a registered centre with them (Ask for their centre number) and I was not registered as a candidate with them although they took money to do so. The course is worthless without my certificate from Pearson. I have given them the opportunity for an explanation before I take the matter further as a the moment it seems like they are scammers they have yet to reply.
Posted 9 months ago
Dear Reviewer, We apologise for the inconvenience this may have caused you. We at STUDY 365 strive to provide our learners a fast service via an expertise team and we do value your feedback on every issue you encounter. To conduct a proper investigation it would be helpful for us if you could send in your below details to info@study365.co.uk Full Name : E-Mail Address : Phone Number : Awaiting your response to solve this matter quick. Kind Regards, Study 365 - Learner Support Team.
Posted 9 months ago
So i finsihed reading the first section, its literally a book online! Ive done courses online before and they are broken down with multiple choice questions etc to break up the course. Its also based as someone living in America! I have a basic knowledge of property and it is totally different here to America, so if youre looking for propertys in the UK I do not recomend this course, faulse information is given. Probably wont get my refund after this but thought you guys should know before paying for this course.
Posted 1 year ago
Not sure where all good comments are from but I signed up for the course and there is no contact on the other side. I can't log in and there is nobody to answer my emails although I have tried many times. Please check Facebook reviews. I wish I checked them before signing up. There are better learning platforms than this one.
Posted 1 year ago
Dear Izabela, We apologise for the inconvenience this may have cause you, having said that your login details were sent out to you on the same day itself and you have confirmed that via FB comment itself. In the meantime the reason why there was no response to your emails is because your emails were sent on a Friday after 5 PM. The issue is sorted now and our customer service agents tried to reach on Monday several times via phone but couldn't get through to you. You can always reach us during the weekdays between 9 AM - 5 PM. Best Regards, Study365 - Student Support Team.
Posted 1 year ago
I purchased a course through them and was within my 14 day refund and hadn’t started the online course. I requested for a refund as my work agreed to pay for me to attend a classroom course that they would pay for. In study365. T&CS it states that as long as you haven’t started the course and is within 14 days you can have a full refund. I requested a refund and instead of issuing my refund they tried to bully me into “course swapping” then wanted to know who I was booking my classroom course with whilst with holding my refund as a stalling tactic to push me over the 14 days. Incredibly unprofessional and quite desperate sales tactics still waiting on my refund
Posted 1 year ago
I booked a course in October 2018 but had to cancel with the 14 day cool off period. Still waiting for the refund as if the April 2019. Customer service absolutely shocking service !!
Posted 2 years ago
Dear J Williams, First and foremost, we are extremely sorry for the inconvenience that this may have caused you. Kindly note that due to system maintenance we weren’t able to track your refund. Your review has been treated with high priority, and our support team has emailed you with a solution for the matter which you have raised in this review. At Study365, we pride ourselves in maintaining the highest quality standards for our customers, however sometimes things do go wrong. Thank you for bringing this to our notice, and once again, we apologise for the unpleasant experience. Best Regards, Study365 - Support Team.
Posted 2 years ago
If I could give zero stars, I would. First of all, these courses are for America's market, not UK as I though. It barely scratches the surface of RE investments. Information given is absolutely worthless. Also, whoever wrote information for these courses have never invested or probably even worked in real estate business. In what world interest rates of loans would decrease for LONG period repayments??? If there is a need to change or modify the existing waterfront then the first step would be to (according to courses) - analyze the landscape and viewing, hiring a consultant wasn't a correct answer. Furthermore, courses states that properties in a countryside are half as priced in the city...oh my god...It has more factors and this statement is stupid on another level. Complete waste of money. Also they charge 'a small fee' to get the diploma delivered...£29. Can I just print it out myself??
Posted 2 years ago
Dear Andrew , Thank you very much for your feedback. We appreciate that you have taken the time to write to us about your experience and offer an apology over your experience with us and we have taken your review seriously. STUDY365 is a global platform , that delivers both UK and USA standard materials since we have considerable amount of international students for the qualification. As a gesture of goodwill we could have provided the free alternate course and we have specifically mentioned about the materials standard in the initial course description. Regards, Student Support Team.
Posted 2 years ago
I have put my claim through paypal for the paper certificate not being received and being ignored by e-mail (6 sent), needed this for interview as I did not even receive the e-version. Very disappointed, with so many providers offering a better service I would not use you or recommend your company. This happened with the first course I had with you, I had to chase the certificate, I should have learnt from that. I will re-take this course with another training provider and await refund.
Posted 2 years ago
Dear Lesley, Thank you very much for your feedback. We appreciate that you have taken the time to write to us about your experience and offer an apology over your experience with us. The certificate has been posted at the day after your original certificate purchase and we were reported by Royal mail ,that the certificate was delayed due to unavoidable circumstances. We have posted the relevant certificate by using 48 hours delivery option.The certificate should need to be delivered within 48 hours and we believe that the certificate is been delivered in regular time frame. Regards, Student Support Team.
Posted 2 years ago
I have purchased course in accounting software from uk based website. When I open course it was designed for USA. Terminology quite different, taxation very different. It was not use to me at all. I have complain straight away but month pass by and not refund or replacement despite regular email, they by the way looks like poor google translated from unknown language like for instance :Would like to raise a complaint or you can request a refund kindly drop a new email as requesting your requirement.
Posted 2 years ago
Hello Natalia, Thank you very much for your feedback, we really appreciate it. We take your comments on board. Please give us an opportunity to put things right for you by contacting us on info@study365.co.uk with the details listed below: • Email Address • Contact Number We appreciate that you have taken the time to write to us about your experience and offer an apology over your experience with us. Our customer service manager will be handling this personally and will reach out to you shortly. We assure you that we will find a solution reassuring you of the level of service we commit to. Kind Regards, Study365 - Support Team
Posted 2 years ago
Having registered on the Level 3 in education, I found the resources of little use. The sample assignments didn't meet the grading criteria for the course. Upon completion it has taken over 6 weeks to get my grades for the course, despite having been told that I would have them in under 2 weeks. Numerous support calls and emails later and I have been lied to numerous times and still don't know whether my assignments have been marked. Hopefully i will have more luck in getting my money back.
Posted 2 years ago
Hello Chris, Thank you very much for your feedback, we really appreciate it. We take your comments on board. Please give us an opportunity to put things right for you by contacting us on info@study365.co.uk with the details listed below: • Email Address • Contact Number We appreciate that you have taken the time to write to us about your experience and offer an apology over your experience with us. Our customer service manager will be handling this personally and will reach out to you shortly. We assure you that we will find a solution reassuring you of the level of service we commit to. Kind Regards, Study365 - Support Team
Posted 2 years ago
Having registered on the Level 3 in education, I found the resources of little use. The sample assignments didn't meet the grading criteria for the course. Upon completion it has taken over 6 weeks to get my grades for the course, despite having been told that I would have them in under 2 weeks. Numerous support calls and emails later and I have been lied to numerous times and still don't know whether my assignments have been marked. Hopefully i will have more luck in getting my money back.
Posted 2 years ago
After purchasing my course did not hear from Study365 within the 48 hours in the terms and conditions. I then sent them multiple emails, called and left voicemail messages and received nothing. I purchased the course through Reed and thankfully they managed to get my course info sent to me. I don't know where all of these great reviews are coming from, most of them make me laugh as they couldn't be further from the truth in my experience. In my opinion Study365 are a shady company and should be avoided. The only email I received from them was from a mail server with hundreds of reports of phishing and scams…I think that's a bit odd. I've done my research on the company, I'll be going to Citizens Advice to assist me with a refund.
Posted 2 years ago
Hello, Thank you very much for your feedback, we really appreciate it. We take your comments on board. Please give us an opportunity to put things right for you by contacting us on info@study365.co.uk with the details listed below: • Email Address • Contact Number We appreciate that you have taken the time to write to us about your experience and offer an apology over your experience with us. Our customer service manager will be handling this personally and will reach out to you shortly. We assure you that we will find a solution reassuring you of the level of service we commit to. Kind Regards, Study365 - Support Team
Posted 2 years ago
Study365 has rich selection of valuable courses which can give you a lot for reasonable price BUT is not worth to buy as you will waste a lot of time with customer service as their interface is full of mistakes and customer service is POOR. Do NOT BUY more than one course! - If you do, not all courses will be assigned to your account unless you will contact customer service. Not all courses have exam included as advertised (after finishing your course you have to wait a few more months for them to add exam, even if you contact customer service). When you finish course and pass exam there is high chance you will be assigned wrong certificate then you have to contact customer service again. I bought 14 courses with this company over past 2 years and customer service told me that I am experiencing troubles because I bought many courses. Some courses when finished and passed exam are still under the evaluation. It can take several months for issuing your certificate. I contacted customer service (no answer) and after 2 months and 3 weeks still dont have certificate which supposed to be included in the price - false advertisement again. Do not rely on customer service promises as they dont keep them! I Do NOT recommend this company!
Posted 2 years ago
I paid for advanced pest control in UK the material was American nothing at all which covers UK & eu legislations stay clear if your looking from UK I have been informed by city & guilds and rsph/Boca that this course is no good for anyone also to literature is miles out of date
Posted 2 years ago
Worse college ever, I am waiting for my refund back for more than two months, the courses are unbelievable, worse of all the courses I had done, communication with them is just, I don't care what you think, you pay us, we have your money, so now, deal with your loss, shameful.
Posted 2 years ago
Shocking poor service beyond payment; course didn’t work, phones and email hardly ever answered, take ages to resolve issues. Am still waiting for a valid invoice after 4 weeks and countless attempts at contact, have been repeatedly told “you will have it in 2 hours” just to get rid of me. Do not have anything to do with these cowboys!!!
Posted 2 years ago
Thank you very much for your feedback. We apologise for any inconvenience that this may have caused you, and we hope that our Support Team was able to provide a satisfactory solution for your query. Please feel free to contact us if any assistance is needed in the future. Best Regards, Study365
Posted 2 years ago
No answer No login details no password Send me someone password and login and avoid answer
Posted 2 years ago
Thank you very much for your feedback. We apologise for any inconvenience that this may have caused you, and we hope that our Support Team was able to provide a satisfactory solution for your query. Please feel free to contact us if any assistance is needed in the future. Best Regards, Study365
Posted 2 years ago
Paid £29 for an Excel course. Course never delivered, I have been waiting for a refund since April 2nd, 2018. Someone on their line called "Tony" keeps saying they're processing the refund. A big lie. I have notified VISA who is dealing with it so I can get my refund. Stay away. Rubbish!
Posted 3 years ago
Study365 mis sold me the Prince2 Foundation and Practitioner online course. They said they would send me the Managing Successful Projects Prince2 2017 manual but when I went to start the online course they said it was a mistake by the customer services adviser. They promised they would print off other documentation and post it to me but this never happened. All they did was email some pretty useless PDF files. I'm now in the process of trying to get a refund of £495 but this is also very challenging. They don't call you back and are ignoring my voicemails and emails. It's been over a week since I requested a refund and I haven't got anywhere. I will provide an update when or if I get my money back.
Posted 3 years ago
Study365 is rated 4.80 based on 866 reviews