“Quite simply the most appalling level customer service I have ever encountered. 3 weeks of constant attempts to book in for 1st service and warranty repair work (delivery damage) and 1.5tsi Engine 'kangarooing issue' on a new Leon FR met with arrogance, incompetence, denial, outright lies and eventually being told by the Dealer Principal I am not welcome at the dealership. A breathtaking level of incompetence and a shocking indictment of the Stoneacre franchise / Seat brand. Strongly suggest potential customers avoid.”
“This review refers to the Cleckheaton branch of Stoneacre...
Sadly, despite what appeared (on the face of it) to be an efficient process to start off with (Mark gave a good impression on the phone), my experience of trying to purchase a vehicle from this branch was far from perfect.
In short, I was informed (over impressed upon actually) that the vehicle in which I was interested was in very good condition, had been fully valeted and the photos provided proved the condition.
I arranged to view the vehicle (it had to be driven down to a branch nearer my location) and travelled over 50 miles to do so.
As soon as we saw the vehicle, we immediately spotted several very obvious imperfections (dents, scrapes, scratches) and could also see that the vehicle had not been cleaned properly, as had been intimated.
Stoneacre were not prepared to knock a couple of hundred pounds off the asking price for the very obvious defects (a business decision which I find incredibly arrogant and narrow minded) so I told them that I was no longer interested.
My time had been wasted (both travelling and pre-arranging the insurance), as had my fuel costs and insurance admin charges.
I strongly recommend that, if you intend to purchase from this dealer, you make sure your due diligence is very particular.”
“Stoneacres, Scarborough. Enquired about a 1.5 Ford Focus Titanium. The dealer did not have one in but could have one delivered for test drive the following day. Paperwork raised with vehicle details BD65AHP and we left £250 deposit. Got phone call next morning to say the vehicle was there. However my wife had already been on line looking at 1.5 ford focus with Cargurru and lo and behold the car with that same number plate (BD65AHP) was on sale at Stoneacres, Doncaster for £1000 less and in Cargurru' opinion it was nearly £700 overpriced. Still wanted to test drive a 1.5 so we kept the appointment. Returning I was approached by the salesperson and he asked what I thought. I confronted him with the information we had found and he was embarrased and flustered. He got the manager who said he knew nothing about it. The salesperson told us the previous day that his manager was on line searching for a suitable 1.5 focus. When I challenged him he denied it and I told him it was advertised by Stoneacre, Doncaster. "Well I can't know every car in the goup" came the reply. OK but you wouldthink that if hewas searching he would have looked at the group stock first. Additionally, they had all the vehicle details printed when they took the £250 deposit! He then asked if I wanted him to knock £1000 off. I declined and said they had tried to rip me off but got caught out. No I did not want £1000 off and had lost all faith in Stoneacres. I insisted on a full refund. The manager turned to the sales person and said give him a refund we don't want HIS customer anyway! A few minutes later I over heard the girl with the card machine asking why I should get a full refund when they had spent money getting the car for a test drive. I got my £250 refunded.
0 out of 5.