“Quite simply the most appalling level customer service I have ever encountered. 3 weeks of constant attempts to book in for 1st service and warranty repair work (delivery damage) and 1.5tsi Engine 'kangarooing issue' on a new Leon FR met with arrogance, incompetence, denial, outright lies and eventually being told by the Dealer Principal I am not welcome at the dealership. A breathtaking level of incompetence and a shocking indictment of the Stoneacre franchise / Seat brand. Strongly suggest potential customers avoid.”
“Ash was brilliant he was very efficient and did everything I asked Harry McGuiness who finalized the deal was very good ash is a good asset to the company service brilliant I would recommend stoneware to anyone”
“This review refers to the Cleckheaton branch of Stoneacre...
Sadly, despite what appeared (on the face of it) to be an efficient process to start off with (Mark gave a good impression on the phone), my experience of trying to purchase a vehicle from this branch was far from perfect.
In short, I was informed (over impressed upon actually) that the vehicle in which I was interested was in very good condition, had been fully valeted and the photos provided proved the condition.
I arranged to view the vehicle (it had to be driven down to a branch nearer my location) and travelled over 50 miles to do so.
As soon as we saw the vehicle, we immediately spotted several very obvious imperfections (dents, scrapes, scratches) and could also see that the vehicle had not been cleaned properly, as had been intimated.
Stoneacre were not prepared to knock a couple of hundred pounds off the asking price for the very obvious defects (a business decision which I find incredibly arrogant and narrow minded) so I told them that I was no longer interested.
My time had been wasted (both travelling and pre-arranging the insurance), as had my fuel costs and insurance admin charges.
I strongly recommend that, if you intend to purchase from this dealer, you make sure your due diligence is very particular.”
“Excellent customer service, our salesman Ray Cook was really helpful, friendly and knowledgeable. Everything was carried out in a professional and friendly manner couldn't recommend them enough based on my experience.”
“i recentley purchased a new car from stoneacre york rd doncaster. i have to say the customer care i receieved was impecable as soon as i walked into the showroom i was offered tea or coffee and a comfey place to sit.i was introduced to charlotte and i must say she went above and beyond the customer care she gave us,if i was to score out of ten she would get a great big ten excelent”
“stoneacre cleckheaton are friendly very helpful when you want to buy a car. It's the second time I bought a car from there. There after care are superb. From stepping into the showroom and looking at cars,sorting out finance, seeing which car is suitable for your needs. They are so professional. Thank you”
“I took my Daughters Fiat 500 to the Chesterfield branch for it's 2nd service, all was good with the initial booking and handing the car to them. When I collected the car on completion of the so called service, I queried the invoice because there was 1 litre of brake fluid booked, I was told by the service adviser that the fluid is replaced on the 2nd service so I paid the outstanding bill.
When I got in the car to return home I noticed that the passenger footwell was full of debris from when the pollen filter was replaced (the car had supposedly been vacuumed out) but it was dirtier than when I took the car in. I informed the service adviser and she offered to get it vacuumed out, I decline the offer and drove home.
When I arrived home I checked around the car and looked at the brake bleed nipples to find that they had not been touched because they was covered in dust and road grime, so it was obvious that the brake fluid had not been changed. I rang the service adviser and she went to ask someone on return she said "I got it wrong the brake fluid is not changed on the 2nd service it is just topped up". I accepted this but checked the Fiat service schedule and found out that the fluid should have been replaced.
I contacted the service adviser again she went to ask someone again and she said "I got it wrong and I can assure you that the brake fluid has been changed", My reply to that is I can assure you it hasn't, the conversation went on and I was asked to return the car to get it checked or they would refund £38 of the £254 service, I declined both and contacted Stoneacre Customer Services.
I was then contacted by the Service Manager saying that they would collect the car to have it checked by there Master Tech I agreed to this and also sent him images of the never been touched bleed nipples. The car was collected two weeks later the brake fluid was changed and the car was returned.
Also on the initial visit the car had had the usual tick box exercise of a Health Check and under the section headed Spare Wheel it stated BOOT FULL, obviously a get out clause of checking the spare wheel, the total contents of the boot was an ice scraper and a windscreen demisting pad.
So the outcome is the brake fluid has been replaced, that should have been done on the first visit and my Daughter was without her car for an extra day, and out of pocket in fuel whith the 25 mile round trip back to the dealer.”
“Stoneacres, Scarborough. Enquired about a 1.5 Ford Focus Titanium. The dealer did not have one in but could have one delivered for test drive the following day. Paperwork raised with vehicle details BD65AHP and we left £250 deposit. Got phone call next morning to say the vehicle was there. However my wife had already been on line looking at 1.5 ford focus with Cargurru and lo and behold the car with that same number plate (BD65AHP) was on sale at Stoneacres, Doncaster for £1000 less and in Cargurru' opinion it was nearly £700 overpriced. Still wanted to test drive a 1.5 so we kept the appointment. Returning I was approached by the salesperson and he asked what I thought. I confronted him with the information we had found and he was embarrased and flustered. He got the manager who said he knew nothing about it. The salesperson told us the previous day that his manager was on line searching for a suitable 1.5 focus. When I challenged him he denied it and I told him it was advertised by Stoneacre, Doncaster. "Well I can't know every car in the goup" came the reply. OK but you wouldthink that if hewas searching he would have looked at the group stock first. Additionally, they had all the vehicle details printed when they took the £250 deposit! He then asked if I wanted him to knock £1000 off. I declined and said they had tried to rip me off but got caught out. No I did not want £1000 off and had lost all faith in Stoneacres. I insisted on a full refund. The manager turned to the sales person and said give him a refund we don't want HIS customer anyway! A few minutes later I over heard the girl with the card machine asking why I should get a full refund when they had spent money getting the car for a test drive. I got my £250 refunded.
0 out of 5.