Stone Deals Reviews

Name: Stone Deals
Rating: 4.65

4.7 Rating 658 Reviews

91 %

of reviewers recommend Stone Deals

Company Reviews

Metrics

Info

4.7

Based on 658 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 941 6090

Email:

info@stonedeals.co.uk

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Stone Deals 5 star review on 13th October 2023

Anonymous

Stone Deals 5 star review on 23rd June 2023

Lorraine

Stone Deals 5 star review on 16th February 2023

Stone Deals 5 star review on 24th August 2022

June

Stone Deals 5 star review on 18th August 2022

Paul Calvin Gazee

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for your help with photographs in choosing our paving slabs. On this occasion we found some more suitable elsewhere but you remain our first port of call.”

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Posted 4 weeks ago

“Fantastic, very good service and good quality product”

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Posted 4 weeks ago

“We had excellent service from this company last summer with the tiles for our hall. So much so that we splashed out and ordered a large quantity of the same material for our kitchen. I don’t know if Stone Deals have changed their delivery agent but this time was horrendous; insolent, disrespectful and ignorant staff member at the courier company who didn’t listen, failed to acknowledge our communication and the result (apart from the fact that we will never use stone deals again) is that we were left several hundred pounds out of pocket having paid workmen to wait around for delivery. It’s the first time I’ve ever made such a serious complaint and been met with the ‘it wasn’t our fault, it was the delivery agent’ response from the person I paid my money to. Seriously unimpressed”

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Posted 1 month ago

Hello Ms Berends We again apologise on behalf of the 3rd party hauliers. We do however feel the need to kindly point out that our response being quoted in your review is not being communicated within context. This wording is not entirely accurate and is a small section of our several responses to you when tryine to ensure you recieve your delivery at the earliest possible opportunity. As you may (or may not) be aware, we had several e-mails between us and yourselves while dealing with the unfortunate delay of your order delivery, we also had several telephone conversations during this matter with your partner, Mr Berends, we apologised on several occasions, informing you and Mr Berends that we will do our best to ensure your order was delivered at the earliest possible opportunity and updated yourselves with the ongoing investigation and the progress of your order delivery. Our department manager also ensured that he did contact Mr Berends in person to ensure you (Mr Berends) was satisfied with the outcome after your order delivery was made to you at which point our department manager also informed Mr Berends that any lack of respectful behaviour by any 3rd party local depot staff is taken very seriously by us and the necessary steps will be taken by us and the central haulier hub management to proceed to a disciplinary action towards this particular member of staff. We thank you again for your order with us and respectfully and kindly highlight again that, we feel we have taken all the necessary steps in doing our best to deal with this issue for you. With regards

Posted 1 month ago

“Very helpful telephone conversation, samples arrived quickly, great quality, very happy.”

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Posted 1 month ago

“Quick delivery. Haven’t ordered tiles, only because the colour I ordered as a test are not the colour I am trying to match other things with.”

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Posted 1 month ago

“Great service from start to finish, lovely and very helpful staff couldn’t do enough for me would highly recommend.”

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Posted 1 month ago

“Excellent communication, exceptional value for money and prompt delivery. The only slight setback was the haulage firm refused to deliver to property, driver however was brilliant, saw no problem and delivered to the front door.”

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Posted 2 months ago

“Great service from Jo. Order arrived as scheduled . Lovely looking tiles .”

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Posted 2 months ago

“Sample of mosaic tile arrived really quickly.”

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Posted 2 months ago

“Nice product. Very good price. Excellent customer service 1”

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Posted 2 months ago

“rapid response to request for sample”

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Posted 2 months ago

“Beautiful, natural limestone samples. I love. . I have now placed a bulk order for my bathrooms which I have also received. Can’t wait to see them once laid.”

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Posted 2 months ago

“Good website and very competitive pricing for travertine. Delivery was well organised. Tiles arrived safely well packaged on a pallet. Thankyou for great service”

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Posted 2 months ago

“Excellent service, tiles arrived very quickly, great quality and price.”

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Posted 2 months ago

“Fabulous love the tiles not laid them yet but love how they look”

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Posted 2 months ago

“My order arrived quickly and well packed thanks”

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Posted 3 months ago

“I requested a sample for a stone tile floor which I needed to extend. The sample was sent out within 24hrs, Quite impressive!”

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Posted 3 months ago

“I would recommend Stone Deals for the purchase of tiles and related products. I was trying to match some existing tiles in our bathroom and was able to speak to their advisor a couple of times on the phone to have my queries answered. It made a difference to speak directly to a knowledgeable and helpful person. They sent samples so I could check the match and for there, the ordering process was very straightforward and the delivery company contacted to make sure the tiles would be delivered at a time suitable for us. Excellent service at every point.”

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Posted 3 months ago

“Fantastic team, quick response and very polite service . High quality product.”

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Posted 3 months ago

“Quick service. Very helpful on phone. Would certainly recommend for customer-friendly attitude.”

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Posted 3 months ago

Stone Deals is rated 4.7 based on 658 reviews