Stone Deals Reviews

Name: Stone Deals
Rating: 4.65

4.7 Rating 658 Reviews

91 %

of reviewers recommend Stone Deals

Company Reviews

Metrics

Info

4.7

Based on 658 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 941 6090

Email:

info@stonedeals.co.uk

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Stone Deals 5 star review on 13th October 2023

Anonymous

Stone Deals 5 star review on 23rd June 2023

Lorraine

Stone Deals 5 star review on 16th February 2023

Stone Deals 5 star review on 24th August 2022

June

Stone Deals 5 star review on 18th August 2022

Paul Calvin Gazee

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I redress samples which arrived neatly packed and promptly. Great service!”

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Posted 6 months ago

“Excellent service with very helpful telephone staff”

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Posted 6 months ago

“Our second order in as many weeks, another great online experience.”

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Posted 6 months ago

“Just what I was looking for. Great delivery (not an easy one!) Good product”

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Posted 6 months ago

“They could accommodate my special requirements with my delivery for which I am grateful. Already considering another order in the not-to-distant future. Thank you Stone Deals”

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Posted 7 months ago

“The whole process of ordering the stones through out to delivery was seem less as I received good communications about ETA plus the order has met expectations.”

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Posted 7 months ago

“The staff were great on the phone with helpful advice on grouts and adhesives. The delivery driver went out of his way to deliver to our door.”

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Posted 7 months ago

“Really good customer service and after sales care. Fantastic product”

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Posted 7 months ago

“Excellent customer service and brilliant range of items, will definitely re-order”

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Posted 7 months ago

“We ordered tiles 9 weeks ago. The timescale on website for pout of stock items is 4 - 8 weeks. Today they told us we should maybe pick another tile as they have no idea when the tiles we ordered are gonna arrive. I don't understand how they don't seem to have a communication with the warehouse they receive stock from. As a company they don't reply to emails and even when speaking on the phone they don't have a clue about when stock is arriving and any promise to call with an update is quickly forgotten. Avoid is my advice as this is causing a lot of extra stress in planning to renovate the bathroom as we cant book anything in and we keep having to shift deadlines. I would recommend a company with better customer service”

Helpful Report

Posted 7 months ago

Dear Ms Boualaxai Our apologies for any delay in receiving items back in stock however, we always inform our customers at the time of placing an "awaiting stock" order that expected times for items can vary and delays are always possible. Unfortunately, importing goods from other countries can be delayed at any point during manufacturing, hauliers, shipping and warehouse arrival, on rare occasions we ourselves are not informed of delays until a few days prior to the estimated arrival date. I will personally look into your comment regarding e-mail responses as we always aim to provide the most recent information regarding stock arrival as soon as we have new information. With your comment of "don't have a clue" If you are referring to our sales team not being able to provide you with a date of arrival on an item due to us not being given dates by the manufacturers, with respect please kindly note that our sales team are trained NOT to mislead our customers with made up dates for stock arrival and only provide dates that we ourselves are provided with by the manufacturers, shipping companies and hauliers. Stay safe and well.

Posted 7 months ago

“Many thanks very good marble tiles with excellent value”

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Posted 7 months ago

“Very good quality tile. Accurate match to the website description and picture.”

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Posted 8 months ago

“Samples were a close, almost identical match to the existing tiles, both the samples and the tiles arrived the following day, all were in perfect condition without any damage, delivery was warned by text in good time and the quality and price were excellent, thank you.”

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Posted 9 months ago

“Excellent products & service, I was looking for some tiles to match some I already had and the ones I got from Stone Deals are a perfect match. I would highly recommend.”

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Posted 9 months ago

“Good value and fast delivery excellent service”

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Posted 9 months ago

“Required some advice - Spoke to Sophie, who was extremely professional and knowledgeable and provided great advice. She had the answers to all my questions and went the extra mile to provide great customer service.”

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Posted 9 months ago

“A First Class company to deal with , prompt , very accommodating and easy to contact by phone or email . Products arrived on time , were a perfect match for my requirements. I have already recommended to other people . Thank you”

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Posted 9 months ago

“Very quick service with gorgeous marble tiles.”

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Posted 10 months ago

“I had to cancel one delivery, before I got it to my house. The delivery cost was 87 pounds. As the delivery was already sent from the warehouse to the delivery company, I understand there were some delivery costs. But they charged me not only the full 87 pounds of the delivery, but also another 87 to move the tiles back to the warehouse. So, I paid 450 pounds, I canceled the order before it was delivery to my address, and they charged me 174 pounds. It is an abuse, really.”

Helpful Report

Posted 10 months ago

Dear Mr Duberti We can understand your frustration however, the charges had been informed to you before you instructed us to cancel and return your order that was already shipped using a 3rd party haulier. On any occasion if an order is cancelled, we take into consideration the reason for cancellation and where possible, though we are still charged by the hauliers, we do not deduct the returns charge from a refund however, on this occasion, it was yourselves simply cancelling an order for reasons that did not involve our services or your items being shipped to you, but for on-site issues. We hope you can appreciate Mr Duberti that not only we are charged for the services the hauliers provide us with for our customers, but the items you have returned are also extremely fragile items that are at risk of being damaged during any part of the haulage process, and more often than not, when such items are being moved around for many more days within the pallet track haulage system for cancelled orders whilst being uplifted and set down many more number of times before being received back at our warehouse, we do often receive pallets with many number of damaged items, although we do not think such damages should be deducted from a customer refund in this case, we also do not think it is fair on us as the supplying company to take on board the haulage charges for an order that was cancelled for reasons beyond our control. We hope again this confirms the reasons for the charges to you Mr Duberti. With regards

Posted 10 months ago

“Great tiles. Good service. Good price.”

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Posted 11 months ago

Stone Deals is rated 4.7 based on 658 reviews