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Stone Deals Reviews

4.7 Rating 658 Reviews

91 %

of reviewers recommend Stone Deals

Company Reviews

4.7

Based on 658 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0203 941 6090

Email:

info@stonedeals.co.uk

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Stone Deals 5 star review on 13th October 2023

Stone Deals 5 star review on 13th October 2023

Stone Deals 5 star review on 13th October 2023

Stone Deals 5 star review on 23rd June 2023

Stone Deals 5 star review on 16th February 2023

Stone Deals 5 star review on 24th August 2022

Stone Deals 5 star review on 18th August 2022

Paul Calvin Gazee

24

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tiles look great and seem really good value - though I haven't put them up yet. Delivery was very quick and the deliverers did most of what I requested except failed to phone me on the morning of the delivery so I wasn't there and it was left to a neighbour to check the delivered tiles. Stone Deals only gets 4 stars for that reason.”

Posted 5 years ago

“Great product. Poor delivery communication though. Delivery company passed on no details to the poor driver.”

Posted 5 years ago

“The customer service from Eleni was fantastic, very attentive, and the tiles were all in good order and as described. It's a shame your delivery company/driver decided to call us from entrance of drive having already unloaded pallet there, even though we'd answered all your questions positively of how accessible our house is, with a big courtyard and turning circle. What was the point of that? We'll happily use Stone Deals again but not if you use the same delivery company/driver.”

Posted 6 years ago

“Stone deals stocked appropriate marble to match existing stock”

Posted 6 years ago

“The tiles are beautiful and the delivery etc was great. However there were quite a lot of broken tiles which was disappointing. As the builder took delivery and didn’t have time to check them it was too late to report it as it says they must be checked on delivery. More or less every 2 tiles on the top of every box were broken.”

Posted 6 years ago

“A fast efficient service with no hassle delivery”

Posted 6 years ago

“Stone deals a best buy option for cost and availbility and with helpful back-up. Delivery was hopeless - one man driver dumped tiles outside garage and refused to help take them in and was most unhelpful and rude.”

Posted 6 years ago

“They had the ideal item in store and got them to us very quickly”

Posted 6 years ago

“Excellent service I received. Better quality stone compared to some retailers. Only had two tiles that were chipped on the corners. Guess might have been chipped during transit.”

Posted 7 years ago

“Good quality stone, and easy and flexible with managing the order”

Posted 7 years ago

“Very good prompt service.”

Posted 7 years ago

“Hi, for the quality of product for the price I think they are unbeatable. My only issue is delivery, they turned up ay 6pm on day of delivery(O.K. I know thats at the end of the deliverywindow) with a driver that can not move the pallet on his own and then the problem becomes mine, this is the 4th lot of tiles I have ordered however the transport company do not seem geared up for the delivery.”

Posted 7 years ago

“ordered marble mosaic border tiles. quality good, all arrived intact, next day delivery. Postage rather expensive more than a £ a tile for a border tile!”

Posted 7 years ago

“We bought 96 tiles and only 5 turned up broken. Excellent value for money.”

Posted 7 years ago

“The tiles I ordered are better than I imagined. Only downfall was the delivery was delayed for a while. Not through any fault of Stone Deals I understand. I spoke to Eleni and was communicated with all along. I ended up picking them up from the haulage company's warehouse as I could not wait for the delivery any longer. I have my next order in the process with you too.”

Posted 7 years ago

“Very helpful advice. Friendly staff. Pleased with tiles. Only slight grumblr would be delivery. Had to be left on pavement as they couldn't even get them up the smallest step.”

Posted 7 years ago

“Tiles arrived safely, securely packaged, on time and good communications from courier. My adverse comments would be, the small pallet used for delivery is not suitable for hand pallet trucks (only forklifts). I happen to be an expert on this being on the BSI & ISO Pallet Committees. This leads to unsafe handling as the only option to transport from the vehicle (if a forklift is not available as on most occasions for kerbside delivery) with a hand pallet truck by breaking the bottom slat for entry, endangering the handling procedure and potentially causing damage to the load. The other point would be the two page disclaimer if each tile is not inspected prior to sign off. Completely unmanageable but with using the wrong pallets probably necessary. Very poor packaging management ..... spoken from a 30yr professional in the subject!”

Posted 7 years ago

“Samples arrived promptly, staff knowledgable answering our questions. Stone arrived as booked without any breakages. Would use again.”

Posted 7 years ago

“Would be 5* other than delivery. Arrived on pallet on large lorry which was no problem until the driver came to get it off. The pallet was too shallow for him to get his fork lift under and the only way to get it down was for me to help lift it onto the top of the forks then balance it and lift it off again where it was to be left. As a 60yr old woman, I'm pretty strong but lifting this weight at floor level has left me with a problem hip. As for the tiles, I love them and my tiler had no problems fitting them”

Posted 7 years ago

“The order process very good and helpful staff. I haven't had the goods delivered hence the good rating”

Posted 8 years ago

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Stone Deals is rated 4.7 based on 658 reviews