Steven Eagell Toyota Reviews

Name: Steven Eagell Toyota
Rating: 4.14

4.1 Rating 132 Reviews

78 %

of reviewers recommend Steven Eagell Toyota

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4.1

Based on 132 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Steven Eagell Toyota 1 star review on 21st April 2024

Adrian Fry

Steven Eagell Toyota 1 star review on 9th March 2024

Wayne Nicholson

Steven Eagell Toyota 1 star review on 25th September 2023

Anonymous

Anonymous // 01/01/2019

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“Lovely staff who are very helpful and friendly. ( Ellie and Roxy deserve a mention) . It always seems to be a very well oiled machine. My car just gets sorted and I carry on with my day”

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Posted 5 months ago

“Customer service at Steven Eagell Oxford is awful. They either do not answer the phone or say they will ring back and then don’t bother. They had my car for 10 days but still say they have no news on how the repair is going.”

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Posted 5 months ago

“I had a most professional and courteous customer service from Emily and the team on my visit for a recall check and body damage check last Friday. In fact whenever I go I have the same quality customer service from whoever I see.”

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Posted 5 months ago

“This dealership(Wolverhampton) used to be good. but now you should AVOID! Had 3 cars in a row now, Aygo, Yaris and Rav4 Hybrid. The cars been good but the service from this garage has been awful. Been chasing them for 3 months now to set up a service plan and just keep getting ignored, Has several staff members copied in and they all just ignore. I think its basically a take your money and run business, luckily our car has been fine but if you had one with a problem good luck getting them to even acknowledge you. Check out their Trust pilot reviews - very poor. AVOID!”

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Posted 5 months ago

“Roxy in Tamworth is amazing in the service department . I wouldn’t ever take my car anywhere else .”

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Posted 6 months ago

“Avoid toyota wolverhampton at all costs I bought a toyota yaris gr sport from Steven Eagle wolverhampton on the 1/9/23 I raised an issue with the car one month later to be told I had lost £5.700 pounds on the price of the car so i wouldn't recommend them to anyone”

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Posted 6 months ago

“Great customer service Attentive Friendly they go out of their way to please would highly recommend”

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Posted 6 months ago

“Paint peeling off of my car even though I paid extra for paint guard and only bought it 2 months ago! Wrong spare key given, still waiting for a spare. 2 tyres deemed illegal and unsafe and a 3rd needs changing soon! How can 3 tyres be like this after only 2 months?? Poor customer service by the Colchester branch. Was spoken to appallingly by a so called manager there. Charged £240 for a service even though I have a plan in place and was told by salesperson that an early service would be covered! They will not repay me for this! Not letting them get away with it. Will never buy a car from there again.”

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Posted 6 months ago

“We recently bought a new Corolla from Steven Eagell Birmingham. The customer services was excellent from the moment we entered the dealership to purchase our new car. We were met by Emily Walker who was our sales executive. Emily was very professional, well informed and very helpful. She guided us through the purchase of our new car and answered all the questions we asked. Emily was very courteous and highly professional, she is an excellent asset to the company. Finally I would recommend anyone buying a new/second hand car to go to Steven Eagell Birmingham where they will receive an excellent experience. Thank you Emily for guiding and helping us through this process.”

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Posted 7 months ago

“great service from all concerned especially jake gilmore could not have been better very well done would recommend any time the service was spot on”

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Posted 7 months ago

“Picked up brand new car today 13/09/23 from chelmsford branch collection date was decided in advance finance agreement was signed 5 days prior to collection On day of collection Have to wait 4 hrs to collect the car after 4 hrs guess what only rear mud flaps were fitted, not even noticed by sales person who was suppose to hand over the car When I asked to see the sales manager guess what there was no one in the branch to speak. Guess what after waiting over 4 hrs mud flaps fitted, keys were just handed over drove home and to my surprise wheel locking nuts were not in glove box & boot parasol shelf missing Just disappointed with pathetic service by Steven Eagell, Pathetic service and I am sure there customer service will never get back to me after writing negative review and writing email to them”

Helpful Report

Posted 7 months ago

“This is the second car I have purched fr Amy at Steven Eage toyota Tamworth, and the experience was even better than last time. I can't thank Amy and Martin the delivery driver enough for the service provided. Martin got behind due to traffic problems during the day which meant that he finally arrived at my house last night at 12.30!!! That's epic talk about going above and behond. Most people would have given up and rescheduled but not Martin. This company are one of the best I have ever dealt with well done guys Superb!!!”

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Posted 8 months ago

“Had a good experience with service and staff.Especially Mr Telford .He is doing a very good job.Always welcoming and helping. Overall satisfied. I highly recommend Steven Eagle Romford Toyota.”

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Posted 8 months ago

“Just wanted to advice potential buyers of Toyota I would highly advice people to avoid Steven Eagell Toyota Wolverhampton, here the sales and management have a tendency to say yes to everything but when it comes to collecting your car don’t expect it to be all bells and whistles once you have walked out of the doors, the sales team tell you things that you want to hear but avoid factual technical information about the car you are buying. This is our Third Toyota and we picked up our car in March from the Wolverhampton showroom and the car isn’t anything like we was promised and like the previous cars we had we bought this on the basis that it was exactly the same but with a couple of upgrades. We have been back and forth ever since picking the car up since March 2023, few weeks ago we spoke to the general manager who was very understanding and put up his hands saying that the issue was on there side and he will help us resolve it, we asked in plain simply language can you email us across what are you willing to do to rectify this issue as we don’t have any idea what you can offer, he nodded away “yes yes it will be sent across by the end of the day, two days later still hadn’t heard anything sent a chaser email apparently he had sent it but we didn’t receive it all he responded with was if you can email how we want this resolved and he can suggest that idea to people higher up, which clearly shows how much he was listening and till now we are still waiting. Our advice to others looking to buy from this showroom please avoid and do not give 10 rating on reviews or surveys they send you before you even get your car because that reflects on the bonus that sales guys get so you can see how this will affect your experience once they give the 10 rating that the sales guys will openly ask you to give them so they get there bonus this lot don’t care. So please avoid this showroom.”

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Posted 8 months ago

“Toyota Colchester, Fantastic service, first class customer care. If only they were even half as good as this. Pat yourselves on the back guys and gals, top class. Graham”

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Posted 9 months ago

“Went to Steve Eagle in Letchworth....got amazing service...Shauni went over and above to help me what a lovely girl... thanks so much for your help definitely I'll be back 👏”