STB.co.uk Reviews

Name: STB.co.uk
Address: Unit 3a-b 55 Hastings Road, ,, Leicester
Rating: 4.61

4.6 Rating 771 Reviews

91 %

of reviewers recommend STB.co.uk

4.6

Based on 771 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0116 326 1099

Email:

cs@stb.co.uk

Location:

Unit 3a-b 55 Hastings Road, ,
Leicester
LE5 0BT

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STB.co.uk 5 star review on 22nd July 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Came on the date given. Love them”

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Posted 1 year ago

“comfy and brilliant when on your feet all day.”

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Posted 1 year ago

“Had a pair of sketchers work boots from you. After 3 months of wear the stitching on both boots has failed. Sent you countless photos and you say it's not a manufacturing fault. UNBELIEVABLE. You say it's from wearing them. Was I meant to put them in a glass cabinet and peruse them occasionally. VERY VERY DISAPPOINTED.”

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Posted 1 year ago

Hi Martin, Thank you for the review and I am sorry we have been unable to reach the desired outcome here. We have looked into this for you based on the images you provided of the pair and it is with regret that this is not deemed to be as a result of the manufacturing process. A manufacturing fault/defect refers to an error in the design or production of a product and unfortunately, it is with regret that is not the case here. We will always try to look into any issues raised but we do have to work within the guidelines set by the supplier and cannot offer any further assistance here as this would not be classed as an issue with manufacturing process. Please accept my sincerest apologies for any inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

“Brilliant service all around”

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Posted 1 year ago

“I have ordered size 5 first.. it was too loose for me.. then I given for exchange for size 3.. bt I didn't get any reply.. so I am so sad...”

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Posted 1 year ago

Dear Veena, Thank you for the review and I am sorry the pair did not fit as expected, we have since received the return and your request for an exchange but pair was out of stock. You did respond to our email to confirm you were happy to proceed with a refund, if there is another pair you would like for the exchange we are more than happy to oblige. Please do get in touch via email, alternatively we will proceed with the refund as previously discussed. Kindest Regards, Sonal.

Posted 1 year ago

“When boots arrived they where two completely different colours and when trying to return them for exchange hopefully get two the same colour it was very poor communication also paid extra to get them delivered quicker and was a waste of money as I haven’t had chance to wear them”

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Posted 1 year ago

Dear Customer, Thank you so much for taking the time to review your experience with us. We are so sorry to hear that when the boots arrived they were two different colors, and you haven't had the chance to wear them yet. I am currently looking into this for you and will be sure to have this resolved promptly. Sincerest apologies for the inconvenience caused here and I will provide a further update directly via email. Kindest Regards, Sonal.

Posted 1 year ago

“Unsure of getting these as had problems with previous reinforced boots but these are perfect ! Great fit, very sturdy but also really comfortable. As a gardener I have to do a lot of digging so just what I was looking for. Would recommend.”

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Posted 1 year ago

“Nahsjdidmndhhsnwksb”

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Posted 1 year ago

Dear Rachel, Thank you Rachel for your feedback about stb.co.uk. We appreciate that you took the time to let us know about your experience. We are sorry to hear that you had some trouble navigating our website, and that response time was slower than you would have preferred. We would be grateful if you could elaborate more on the issues you experienced, such as Nahsjdidmndhhsnwksb so that we can look into this and make sure that it does not happen in the future. Thank you again for taking the time to leave us some feedback. Any help you can give us in improving your experience in the future would be much appreciated. Kindest Regards, Sonal.

Posted 1 year ago

“Absolutely love these boots. Fit perfect and very comfy 👌”

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Posted 1 year ago

“One of my items for water proof protection never arrived! Disappointed”

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Posted 1 year ago

Hi Edward, Thank you for the review and I apologise for any misunderstanding. I can confirm the purchased treatment is pre-applied as specified on your order confirmation email and we have already treated the boots prior to dispatch, please see the link below. https://www.stb.co.uk/imbox-essential-pre-applied-protection-spray-p119160 Please do let us know if you have any further questions and I am sorry for any inconvenience caused here. Best regards Sonal.

Posted 1 year ago

“Haven't even received my order been 5 weeks and no response from you”

Helpful Report

Posted 1 year ago

Dear Samantha, Thank you for the review and I am sorry to hear this. We are aware of this and have filed a missing parcel claim with Royal Mail. The parcel has been marked as delivered with a photo and a GPS scan provided on the tracking so we do have to let the carrier formally investigate. Rest assured we will get this resolved and be sure to provide an update as soon as we can but we do have to follow the official missing parcel protocols Royal Mail have in place when a parcel has been marked as delivered. Apologies for the inconvenience caused. Regards, Sonal.

Posted 1 year ago

“Best shoes for my job. So comfortable. Second pair. Totally recommend”

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Posted 1 year ago

“Company is a joke, box contained odd sized boots (12&10) when asked for replacement got the wrong style boots in the wrong box !!!! So I have sent back two orders and not once has the order details be correct! When asked for a refund it took a month from returned boots arriving back at STB warehouse to getting money back , When questioned they lied saying boots only arrived yesterday!!! Even thou screen shot of confirmed delivery was attached to email !! These boots are sold by other companies, use them ,”

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Posted 1 year ago

“I bought them as a gift for someone he was very ungrateful got his size and everything obviously you can’t please everyone . I tried them on myself and they were comfy so I don’t see the issue .”

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Posted 1 year ago

“The boots unfortunately do not live up to the reviews. Only 7months west and they’re completely falling apart. Very poor quality unfortunately.”

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Posted 1 year ago

“Excellent boots very comfortable”

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Posted 1 year ago

“These boots are one of the most comfortable pairs of shoe’s I’ve ever owned. The memory foam inserts work fantastically well.”

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Posted 1 year ago

“Very impressed with STB. Bought Sketchers shoes to walk dog, sold in half sizes for perfect fit and genuine shoe at a good price. Sent by 24 hour tracked and arrived next day. I had not expected to get them so soon due to the post office problems. Based on this first purchase I will use again and happily recommend.”

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Posted 1 year ago

“Excellent service and a good value product. To be recommended”

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Posted 1 year ago

“Delivery issue due to Royal Mail strike was dealt with by helpful staff at steeltoeboots.co.uk. The parcel was were eventually found and delivered. No fault of steeltoeboots.”

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Posted 1 year ago

STB.co.uk is rated 4.6 based on 771 reviews