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STB.co.uk Reviews

4.6 Rating 771 Reviews

91 %

of reviewers recommend STB.co.uk

Company Reviews

Product Reviews

4.6

Based on 771 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0116 326 1099

Email:

cs@stb.co.uk

Location:

Unit 3a-b 55 Hastings Road, ,
Leicester
LE5 0BT

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STB.co.uk 5 star review on 22nd July 2023

Sharon Griffiths

STB.co.uk 5 star review on 10th July 2023

STB.co.uk 5 star review on 29th June 2023

STB.co.uk 5 star review on 10th June 2023

STB.co.uk 5 star review on 10th June 2023

STB.co.uk 5 star review on 5th May 2023

Nicholas Woodvine

STB.co.uk 5 star review on 17th November 2022

50

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst company ever. Their t&c-s are insane. Don't put a shoe on you purchase to try it as they won't refund or return or exchange!! I purchased my shoe on for 1 hour and they refuse to refund the money. Their customer service is so slow.... better to use doves to send messages as they capable maybe 1 email to answer every 72hour. Probably the mass amount of complaints hens the time. Shoe I got is the scetchers work safety toe . Soooooo uncomfortable. SERIOUSLY NEVER ORDER FROM THEM. NEVER EVER !!!!”

Posted 8 months ago

Hi Lorant, Thank you for the review, we have read and noted the points you have raised, I would like to further clarify this for you. The pair were returned back to us in a worn condition, we have provided photos via email of the pair, we cannot accept worn items back as per our returns policy, ideally comfort/fit should be tested indoors, once a pair is worn it becomes ineligible to be returned on the basis of you changing your mind. We have responded to all your emails in a timely fashion, we also offered to exchange them for a completely different pair even though this is outside of policy as a gesture of goodwill due to the initial correspondence from yourself about leaving negative reviews. We cannot accept worn items back and did request the pair be returned "unworn and in the original packaging" for the exchange in the email(s) we sent, you had the opportunity to inform on many occasions that you had worn the pair yet chose not and as all items out checked upon return, our returns department found the pair had been worn. Please do let us know if you wish to have the pair returned as we have not yet had a response to the email we have sent, on this occasion I am happy to send the original worn pair back to you at no extra cost as a gesture of goodwill. Please feel free to get in touch directly if you have any further questions. Kindest regards, Sonal.

Posted 8 months ago

“Kept informed of delivery process, day and time slot of delivery. Great price of the Sketchers safety trainers and very pleased with them and will be buying another pair soon from STB.”

Posted 8 months ago

“Very good to deal with Very happy”

Posted 8 months ago

“Brilliant! Ordered on Saturday, received the on Monday.”

Posted 9 months ago

“Great price, quick delivery and the website was easy to navigate and order from. A good all-round experience.”

Posted 9 months ago

“East to use website and really quick delivery”

Posted 9 months ago

“Brilliant pair of boots for my hubby always on his feet x”

Posted 9 months ago

“The online process was quick and simple which is always helpful. The boots arrived quickly, as advised and as described.”

Posted 9 months ago

“Great company to deal with ,excellent delivery highly recomend”

Posted 9 months ago

“Fast delivery , nice boots”

Posted 9 months ago

“I ordered what I believed was a UK size 11. But they came. And don't fit. They are realy tight. And don't fit. I would like to exchange them for a bigger size if possible. But I don't now how to send them back. As I don't have a address.”

Posted 10 months ago

Hi Clayton, Thank you for the review and I am sorry to hear the pair did not fit as expected, you are welcome to return these for an exchange. Please can you return them in the original packaging with the paperwork enclosed inside the parcel, you can mark exchange and the size required on there. You can return them with the returns label from the link below. https://www.stb.co.uk/returns-i1497 As you are returning the pair for an exchange, we will cover the cost of the return as we allow one free exchange per order. Please do let us know if you need any further assistance. Kindest Regards, Sonal.

Posted 10 months ago

“So comfy, easy fit. Still comfortable after a 12 hour shift”

Posted 10 months ago

“Very happy with the prompt delivery”

Posted 10 months ago

“Very quick delivery.”

Posted 10 months ago

“Brilliant shoes absolutely, feels like I have my slippers on. They look really good too, great to be able to wear them without having to wear them in. Very happy customer thank you.”

Posted 10 months ago

“Really great selection, I liked the fact that each pair of boots clearly had the weight stated so I could choose a light pair. Arrived quickly, great boots.”

Posted 10 months ago

“This is my second pair of sketcher safety trainers from this company, they last a lot longer than you expect . Great footage from a great company with customer service second to none”

Posted 10 months ago

“Great item at a great price.Will use this seller again”

Posted 10 months ago

“Very comfortable and lightweight work trainers. No aches and pains even after a 10 hour shift in the food industry. Great that they are waterproof as I deliver in all weathers, and they are a true to size fit. I bought Sketchers as I also have a pair of casual Sketchers trainers too which I’m also very happy with. Buying the right pair of work shoes is very important and these have a reputation for quality, and they certainly don’t disappoint. I would highly recommend these work trainers, a little more expensive but worth the extra money 👍🏼”

Posted 10 months ago

“Very good boots they come up a little large so need thick socks but good product 👍🏻”

Posted 10 months ago

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STB.co.uk is rated 4.6 based on 771 reviews