Hello JoanneThank you for taking the time to provide our small business with feedback. I am surprised the ink is fading, this product is rated 4.9 out of 5 and we have thousands of great reviews. I would be very happy to help you and investigate for you. We guarantee that the ink withholds 50 laundry washes on care labels. It sounds like you might be stamping somewhere else which is why the ink might be fading. If you would like to let me know where you are stamping that would be super helpful.
Best wishes
Fran
“Product arrived the next day after ordering which was excellent service.
Stamp was easy to use, my only complaint being that the ink faded considerably after just one wash of the clothing. This was disappointing considering that I found the product quite expensive. I was hoping for something of better quality for the price.”
“The Ordering process was really simple and clear.
The stamp itself is a brilliant idea and I'm sure will be very fast process of labelling items of clothing etc
Having only used it twice the name itself seems to be coming unstuck from the pad . I have pressed it down back onto the clear stamp but is still lifting on one corner. The sticky seems to be not very strong”
“Overall I am please with quality of the product. However, I was unsure of how to personalise the stamp and so sent a quick email and asked how to do it and included an example (not the exact wording) of what I would like. I was expecting a reply to explain what to do so that I could then take my time and check all the details were correct. Instead I received no reply and my quick example was used for the product. It was not a major error but a missing capital letter is the sort of thing that bugs you when you stamp over and over again! Partly my fault but had I known my example would be used I would have double checked and checked again. When I spoke to someone on the team they informed that it was too late to amend as product had already been made.”
“Arrived promptly. The stamps feel like good quality. Ink works well on synthetic labels but fades after a wash if used directly on cotton.
Had to order name labels from elsewhere for shoes and PE kit which had black fabric labels. Consider creating a white ink for these?”
“Customer service was good. They replaced my stamp as it was smudging. However much as I like the idea. After a couple of washes I need to restamp everything- so disappointed in the actual use.”
“The service itself was ok. The ink pad is of high quality, however the stamp does not show on clothes labels. When approaching customer service I was informed that it was my fault for picking a fancy font and that I should use the discount code provided to order a new one !!! Umm not very helpful”
“Stamp fantastic and so easy to use.However only one thing I wished I had known pre purchase and that is if you go for your childs full name(christian and surname) it will not print on the tiny clothes tags and as my daughters uniform is black can only stamp tags.Therefore I wish I had a stamp with just her initial and surname as it would have then been perfect.So to improve your service customers should be aware of this.”
“The stamp it's self is great I'm very pleased. I also recommend it to a care home for labeling residents clothes. But I gave it 3 stars because I had to ordering the stamp & ink separate costing over ?20 and paying two lots of P&P it would be nice to have a starter kit. As there is an option to asking whether you want an ink pad because I thought the stamp came with I declined this”
“I feel this item is little overpriced. The stamp seems to be of good quality but the ink (purchased separately) was very dry and did not have very good coverage. I can't see the ink lasting long.
Pro: Easy to use and very quick.
Neg: pricey, short shelf life of the ink.
Would I purchase this again?.... maybe not.”
