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SSB Group Ltd Reviews

4.5 Rating 364 Reviews
89 %
of reviewers recommend SSB Group Ltd
Company Reviews Questions Metrics
4.5
Based on 364 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
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Phone:

01142413970

Location:

43 Townhead Street
Sheffield
S1 2EB

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SSB Group Ltd 5 star review on 18th April 2023
George C Norton
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Customer
Unverified Reviewer
“If I could give these cowboys a zero star I would as it only allows 1 star. I was contacted by this dodgy firm regarding cavity wall installation which resulted in my property having damp. They bombarded me with so much literature it was beyond belief. They then discontinued this claim and it did not get to court. I was then sent a large bill from the other companies solicitors! Steer well clear I am in the process of filling an official complaint to the ombudsman and looking to get some legal advice! They have now palmed me off to another firm and are ignoring my letters and calls! Think I will go away and pay it?!? Crooks!”
Helpful Report
Posted 3 months ago
Anonymous
Verified Reviewer
“Our company motor insurance claim was passed to SSB after being with another solicitors for over a year and then advising us they had a conflict of interest. SSB took the bull by the horns immediately and they put a claim in with the MIB which at no point the other solicitors even contemplated they just kept on trying to contact the third party who never responded. They were handed our case in April and we received our refund was received in September. This was exceptional and I would hope that our company motor insurers would use them again rather than the original ones who were useless and never responded to emails that were sent to them.”
Helpful Report
Posted 6 months ago
Concerned Client
Verified Reviewer
“I never like writing negative reviews but feel this is warranted with this firm of solicitors as the public need to be warned. It is surprising that the Solicitors Regulation Authority has not taken action given the failures of this firm. Examples include failure to respond to communications, incorrect advice, inaction and generally an air that they are not actually on the client's side. The public trust that solicitors will conduct themselves professionally and in the best interests of their clients. Sadly, there are huge concerns about this firm from their reception staff to their management.”
Helpful Report
Posted 10 months ago
George C Norton
Verified Reviewer
“ᗷEᔕT ᗩᑭᑭ ᗯITᕼ GᖇEᗩT ᖴEᗩTᑌᖇEᔕ! TᕼE ᗯOᖇKIᑎG TEᗩᗰ ᗷEᕼIᑎᗪ TᕼE ᗩᑭᑭ ᗪEᔕEᖇᐯEᔕ ᗩ ᗷᑌᑎᗪᒪE Oᖴ TᕼᗩᑎKᔕ. TᕼE ᔕᗰᗩᖇTᒪY ᑕᖇEᗩTEᗪ ᖴEᗩTᑌᖇEᔕ ᗩᖇE TᕼE ᗷEᔕT ᗩᔕ TᕼEY GIᐯE ᑭᗩᖇEᑎTᔕ ᖴᑌᒪᒪ ᑕOᑎTᖇOᒪᔕ. I ᗯᗩᔕ ᖇEᗩᒪᒪY ᗯOᖇᖇIEᗪ ᗩᗷOᑌT ᗰY ᗷOY ᗩᑎᗪ ᗯᗩᔕ Iᑎ ᗩ ᗪOᑌᗷT TᕼᗩT ᕼE ᗰIGᕼT ᗷE ᗯᗩTᑕᕼIᑎG IᑎᗩᑭᑭᖇOᑭᖇIᗩTE ᗯEᗷᔕITEᔕ Oᑎ TᕼE IᑎTEᖇᑎET. ᗷᑌT ᑎOᗯ ᗯITᕼ TᕼE ᕼEᒪᑭ Oᖴ ᒍOᔕE, I ᗩᗰ ᗩᗷᒪE TO ᗰOᑎITOᖇ ᗩᒪᒪ TᕼE ᗷOOKᗰᗩᖇKEᗪ ᗯEᗷᔕITEᔕ ᗩᑎᗪ ᑕᗩᑎ ᔕEE ᕼOᗯ OᖴTEᑎ ᕼE ᐯIᔕIT TᕼOᔕE ᗯEᗷᔕITEᔕ. I TᗩᒪKEᗪ TO ᗰY ᗷOY ᗩᑎᗪ ᑎOᗯ TᕼIᑎGᔕ ᗩᖇE ᔕOᖇTEᗪ OᑌT. I ᗯIᔕᕼ I ᗯOᑌᒪᗪ ᗷE ᗩᗯᗩᖇE Oᖴ TᕼIᔕ ᗩᑭᑭ EᗩᖇᒪIEᖇ. ᑎOᗯ I ᑕᗩᑎ GET IᑎᔕTᗩᑎT ᗪETᗩIᒪᔕ Oᖴ TᕼE ᗩᑕTIᐯITIEᔕ ᑭEᖇᖴOᖇᗰEᗪ ᗷY ᗰY ᑕᕼIᒪᗪ Oᑎ ᕼIᔕ ᗰOᗷIᒪE. 📩 ᑕᒪOᑌᗪGEEKᔕYᑎᑕ@GᗰᗩIᒪ.ᑕOᗰ 💬 ➕1️⃣ 2️⃣1️⃣3️⃣ 6️⃣3️⃣1️⃣ 9️⃣5️⃣4️⃣2️⃣”
SSB Group Ltd 5 star review on 18th April 2023
Helpful Report
Posted 11 months ago
Anita
Verified Reviewer
“If I could give zero stars I would. The agent Bradley...Well he is justice something else. He has been harrasing me none stop with call after call after call. Even though he was told that I have serious anxiety, depression and due to my mental health state, I had attempted to take my own life. He was told I was in hospital having surgery and he still continued to call and call and call. He was just calling, no answer and just calling straight back time after time so my phone was just constantly ringing. Emails messages none stop. I can see by some reviews that people had good experiences with this company but that was the worst experience I have ever had. Horrible person. I worked in customer service for over 20 years and if anybody in the 2 companies that I worked for behaved in this manner they would have been out the door before they even put the phone down. Also I know I heard him laugh when I told him how I was feeling.”
Helpful Report
Posted 1 year ago
Price
Verified Reviewer
“It does appear that I am not alone, with many complaints similar to my own.. This company have contacted my elderly Mother regarding a case that was closed by another law firm over 2 years ago (which was insured on a no win no fee basis). They have sent documents asking my Mum to agree for them to be instructed to act on her behalf, this was followed by a telephone call, the person on the phone informed her that she was liable for costs from the previous company (Pure legal, now in Administration) , unless she signs the contract for them to act on her behalf and re investigate the case (and for any loans taken out for the insurance to be transferred to them) She said she did not wish for the case to be opened again and didn’t want to instruct them to go through with the claim, the person on the phone told her she was liable for the charges unless she signed the new instruction for SSB to start the claim again, leaving her devastated . To pray on old people to scare them into signing claims with your company from data you have purchased from an Administrator from a no longer trading company for a closed case is an abomination, you told her if she does not sign your claim form you suggest she seeks legal advice, is there was anything legal, she would not need to sign a new contract and I will be contacting all Law, financial and insurance companies you use to report you for mis selling.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Gave them an accident claim over 8 months they did nothing. Staff on reception not very respectful, women in litigation very disrespectful and lazy. Avoid use a credible company with over 30 years experience instead of these mindless people. Did not pick up the phone and make contact with GP or therapist over 8 months. Staff can be bias too. They want you to make your own doctors report like as if that is not what they are payed to organise and to do. Disgraceful and deceiving all they want is your money.”
Helpful Report
Posted 2 years ago
Hello Anonymous, Thank you for taking the time to leave a review. We are sorry to hear that you were dissatisfied in the service that you have received from SSB Law. Kind regards SSB Team
Posted 2 years ago
Elizabeth De La Fuente
Unverified Reviewer
“Very poor communications, no feedback as things are going, rude, being spoken to as though I was retarded, no respect. Not treated like a client, just some dirt on the road side. Letting barely qualified staff in charge, who are clearly not been taught manners and how to speak to people, tragic and pathetic. I have the idea that the five stars rating are fake”
Helpful Report
Posted 2 years ago
Hello Elizabeth, Thank you for taking the time to leave a review. We are sorry to hear that you are dissatisfied in the service that you have received from SSB Law. We would like to assure you that we are currently looking into the issues you have raised and will provide you with an update shortly. Kind regards, SSB Team
Posted 2 years ago
Mark Stephenson
Unverified Reviewer
“Previous solicitors gave up on my case. Sophie Davies had the courage to take on my case and the determination to get my compensation. Fantastic service 👍”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“you could lose your home if you listen to these scumbags. Take caution is all I ask.”
Helpful Report
Posted 2 years ago
Nick
Verified Reviewer
“I suffered a serious workplace injury and was denied compensation by a company that stated I had not 'suffered enough'. I had nose surgery and counselling for this but it still wasn't enough! I got in contact with my work union and their solicitors who did not support my case and stated that I had not met the criteria for compensation. I was very upset and angry. I then got in contact with SSB Law and in particular Lauren Spinks. Lauren has been amazing from the very beginning and if not for her hard work and decication, I would probably have given up and accepted defeat. Lauren went above and beyond in her work duties to make sure everything was done properly and supported me a whole lot more than anyone else had done previously. I recently won my case and have been over the moon since, I 10000% recommend SSB Law and I am extremely greatful to them for helping me. If you get the chance to have Lauren handle your case you can guarantee she will give everything to make sure you feel supported and thats the most important thing! One very very happy client! :)”
Helpful Report
Posted 2 years ago
Joanne Stafford
Verified Reviewer
“I had a car accident in 2018 and for two years I was passed about by the insurance company to different departments, the communication was awful. I felt really stressed out and angry and then I finally decided to get legal advice. I started working with Janine Rogers from the SSB Group Ltd and my insurance claim has been easy ever since. Fast and clear communication via email, a friendly service and one I have felt I can trust. She achieved the settlement she predicted and did even better, the success fee was perfectly reasonable for the work she did and she was able to claim all my lost expenses back so I'm really happy with the end result. Thank you for all your help and advice :)”
Helpful Report
Posted 2 years ago
Donna
Verified Reviewer
“The law firm that had initially been acting on my behalf let me down by making a large mistake and could no longer manage my case. I was left to find a new company that I could trust which was difficult. I decided to go with SSB law and I am so glad that I did. They have been so efficient from start to finish. Janine Rogers managed my case and was absolutely brilliant, going above and beyond to help me with what was a pretty complicated situation. It was all resolved within a matter of weeks, after almost 3 years with the other firm. I am so glad that I chose SSB Law and would not hesitate to recommend them and particularly Janine to anyone. Thank you!”
Helpful Report
Posted 2 years ago
Henry Nnani
Verified Reviewer
“The swiftness and empathy applied by the claim handler James Isaac-Barker of SSB Law cannot be overemphasised. I would gladly recommend SSB Law and associates to anyone. Perhaps, the biggest lesson learnt is big name firms lack empathy for accident victims as compared to people-oriented firms as SSB.”
Helpful Report
Posted 2 years ago
Steven Heath
Verified Reviewer
“I was involved in a car accident and the service offered by ssb law and in particular James Isaac Barker was 1st class would recommend to anybody to use this solictors to deal with compensation.”
Helpful Report
Posted 2 years ago
Thank you Steven for your kind words, it's always nice to hear from happy clients. Your comments have also been passed to James.
Posted 2 years ago
N Daniels
Verified Reviewer
“Excellent company, I can highly recommend. A massive thank you to Neil Sanderson for representing me in a Professional manner, after I was let down by 2 other companies. Competitive pricing, with a fast no nonsense pay out, I even got interim payments before final settlement which was effectively dealt with by Head of costs, Heather Turner.”
Helpful Report
Posted 2 years ago
Sheila
Verified Reviewer
“Cannot fault this company , very efficient, very professional, never was left in the dark, they kept me informed every step of the way! Answer any question! Imogen smith is a star , heather turner is another star , both dealt with my case ! And got an excellent outcome! Can highly recommend them , amazing!!”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“This company is disgusting. They ignored TPS and continue to make unsolicited calls to a vulnerable elderly person despite being told to stop. The have lied to and confused and upset that person on each occasion. Which has affected family. They have now decided scaremongering is the best option by threatening this person. This is an unethical bottom barrel scumy set up attempting to look legitimate. Be aware. The the ratings below are also being faked.”
Helpful Report
Posted 2 years ago
Dear Anonymus, Thank you for your review and we are sorry to hear that your family has been affected by this. Would you mind emailing customerservices@ssblaw.co.uk with additional information so we can investigate further? Ideally, if you have a telephone number for the calling company that would help speed up our investigation. In regards to positive reviews, please be rest assured that all of the reviews have been verified by reviews.co.uk and are indeed from satisfied clients. Kind regards SSB Law
Posted 2 years ago
Isabella
Verified Reviewer
“Janine’s service was incredible. Her replies were quick but still detailed and she passed on all relevant information to me in a timely manner. She negotiated really well on my behalf and I would definitely recommend her services.”
Helpful Report
Posted 3 years ago
Linda
Verified Reviewer
“Excellent service provided by Sophie Davies at SSB. A previous company had left my case for about 12 months due to not being able to find the owner of the land my accident happened on. I transferred my case to Sophie and she never gave up. We got a brilliant result. I would not hesitate to use SSB again and recommend to others. Thank you Sophie.”
Helpful Report
Posted 3 years ago
SSB Group Ltd is rated 4.5 based on 364 reviews
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