“im glad sports direct / Everlast Salisbury has now shut its doors for the last and final time. The staff were pleasant, but the gym its self was a wreak. I'm so glade I no longer have to pay the membership fee I was locked into for a year. After notifying the manger in my first week joining the gym, that I got burnt in there sauna, by a Philips screw head, on the top seat bench back, on my back. its now 9 months later and I still have a Philips scew head burnt mark on my back. its exactly the same as a Philips screw head a cross in a circle. its actually embarrassing as I don't even have tattoos. so to have that mark is just distressing. The company didn't care. They just tried to disprove I got it from them. disgusting. All I wanted was to get out of paying them after getting getting hurt using there facility's. As I stopped using them apart from the swimming class done by another company using there pool for my son. in the end I moved locations for his swimming classes. so it has been a complete waist paying sports direct gym salisbury coz there complete rubbish. they cold no longer afford to heat the pool, and the gym was falling apart. good riddance to bad rubbish. finally I don't have to pay for a mistake in doing them in the first place.”
“Don’t trust anyone it’s sad when your wife is having love affairs with your best friend, i noticed my wife is get too much closer with my friend Peter, my wife chats now in private,her calls are in secret and she changed her phone password, I was wondering what going wrong, on till my sister introduced me to JOSE who helped me to hack my wife phone a need to touch her phone, in less than 27 hours after her phone was finally hacked, her messages coming into my phone instantly.
SUPPORT@HACKERSPYVILLE.COM”
“Company steals money. Reading reviews it seems like a very common occurrence. Three times I have cancelled my membership yet they still steal money as if it just hasn't happened. There's plenty of other guns out there, both cheaper and one's that don't steal their customers money”
“Not that anyone will be surprised, given they have a 4 month notice period for cancelling your membership. They say it's only 3 months, but any day after the 1st of every month makes it 4 months for some unknown reason that they can't explain. Disgusting customer service, vile company.”
“Similar to many other complaints . Tried to cancel a subscription multiple times over 6 months no response , no cancellation . Direct debits continue to be taken . Cancelled the DDR told that I should reinstate to cancel or admin charges and legal action . This is unlawful disgraceful and this company should be investigated .”
“There is not enough minus star's in the sky for this disgusting company a total embarrassment to society non existent customer service absolutely terrible delivery service still waiting for my delivery even though I paid next delivery this company is a waste of space avoid ordering at all costs”
“If I could do minus stars i would.. shocking service item showing as in stock online ordered it with another item which was alot cheaper than my main item i thought im paying 4.99 postage may aswell 3 minutes after the prder was placed i received a emailing advising the main item i wanted has actually sold out no option to the cancel the order as the 4.99 postage was not worth the price of the item. Emailed straight away ttelling them to cancel i got a email saying they can so i said I wanted to raise a complaint which went ignored so now i am stuck paying that much postage and im not even getting the item i really wanted i will never be using sports direct again i advise whoever is readin this comment to do the same shocking service.”
“SCAM, HARRASMENT, BULLIES... Me and my partner got our membership frozen for three months due to the pandemic, we had a freeze confirmation email that read:
October - no payment will be taken
November - no payment will be taken
December- no payment will be taken
January - 29.99£ thereafter
They didn't charge for October but they did for November. I tried to contact them but the gym was closed, of course, none was there to answer the phone or to talk to, they do not answer emails and there is no customer service line.
I contacted my bank and I managed to refuse the payment and cancel any direct debit with them.
I have now received an email from them saying that if I don't pay the outstanding balance of 29.99£ I will incur in administration fees... outrageous, no need to say they are obviously closed! What am I supposed to be paying for?!
Disgusting company...”
“Kettering Showers and changing rooms invariably COLD. I've bee informed that the boilers just cannot cope, aparently not only when it's busy; there are aparently NO plans to rectify this situation either by repair or upgrading!”
“My son who has a learning disability he went with his dad in early March to sign up with D W Fitness club,and his dad mentioned my son’s disability and said it was not great idea for him to sign the contract but D W Fitness gym at Filton said no,and my son has only been once to the gym in March and he had to shield with the rest of the family so when D W Fitness was up for sale he tried to email and call to contact them,but they never replied back to my son and D W Fitness froze the payments and when Everlast fitness started running the Gym in Filton have not been very helpful and head office have threatened my son and also they never contacted my son about when they were going to start taking membership fees again and my son found out by accident when he checked his bank account we have tried to sort it out and you would not listen and will not cancel my son’s membership contract and my son has told his bank account not to give this company any money,and basically we told the person that we talked to that if they do not we will take your company to court and will contact our local mp who is a family friend”
“i was buy it a bicycle and after 10 days,coming without bolts, fork was bend, no seat clips, frame was scratch a lot..send them 5 emails with photos like proof and no answer...stay away from SportDirect..! they are cowboys..!”
“I emailed the membership team in July to request a cancellation of my membership. The gym was closed due to coronavirus at the time. Everlast was not taking payments from my account as a result of this. I therefore canceled my direct debit. I received an email at the start of September telling me that I need to reinstate my DD so that they can process the cancellation. When I emailed to ask why, they responded that they need to take 3 months worth of 'notice' payments off my account, according to my contract. All good and well, but I brought it to their attention that the gyms had been closed for two out of those three months, and so I should only have to pay them for one month. I did not hear back via email, so I tried calling them. it took me 40 minutes on hold to reach a representative over the phone (ridiculous customer service!!) only to be told that the system was down and that she could not help me unless I called back later--AFTER 40 MINUTES ON HOLD. I would not recommend joining an Everlast gym. Gyms are on the way out, anyway. They can have their 3 months' worth of fees. I look forward to seeing their business fold in the coming years as people come to realize that gyms are cesspools of disease.
TL;DR: AVOID EVERLAST FITNESS AT ALL COSTS!”
“CAUTION ! stay away this Gym the staff are absolutely Rude and they are buillies no customer care whats so ever its also filthy poor hygiene even with the Covid 19 still can't maintain good safe hygiene still charge full price although they reduced there services to be honest i don't feel this gym will last much longer with its bad reputation and nasty attitude towards its customers even the staff at headquarters are very Rude and have bad customer care”
“They have plenty of things for sports and good quality and prices. Shop attendants know about the products and by shopping online there is no problem the local shop runs out of what you want.”
“Terrible disgusting company DO NOT JOIN GYM AT ALL COST. Sadly in August 2018 we made a mistake by joining our elderly retired mother who has a lot of health problems so she can get some light walking exercise. Unfortunately she fell seriously ill with chronic rheumatoid arthritis from November 2018 and had been bed ridden and housebound with chronic pain and on lots more medication. January 2020 we've come to conclusion that mum will never be able to go back to the gym even after all the hospital treatment as she is too ill. All membership payments were made up to date. However upon requesting to cancel the membership SD are demanding a 3 month notice period after 17 months of membership even in these circumstances. Simply don't care attitude. They say they make exceptions but these are all lies. None of my family and friends will ever use SportsDirect Fitness ever again. I will also let everyone know on Social Media of this companies disgusting behaviour. Avoid.”
“BE AWARE DONT SIGN UP FOR MEMBERSHIP - EVEN IF YOU SIGN UP FOR NON CONTRACT BASIC MEMBERSHIP THEY CHARGE YOU & DIRECT DEBIT YOUR BANK ACCOUNT WITH ONE MONTH CANCELLATION FEE! IF YOU CLAIM TO SPORTS DIRECT FAREHAM THEY ALLEGE THEY CANNOT HELP ONLY HO CAN ASSIST BUT BETTER FILE AN INDEMNITY CLAIM WITH THE BANK! TOTAL DISHONESTY AND EXTORTION.”
“Absolute scam. Just cancelled today because of relocating and they're making me pay 3 months. You give 1 months notice when you leave a property that you rent, why the hell do they want 3 months for a bloody gym? I will never step foot again in any of their facilities. Absolutely disgusted, even when you say you relocated, they want proof of address to "reduce" the fee not cancel all together. If you were thinking of joining them, don't, you can thank me later.”
“Appalling and dirty facilities, run by a young and untrained team. With no customer service experience. Unable to plan and book into any classes and when put on the waiting list, a call with 30 minutes notice that you've got a space in a class is not sufficient.
Upon cancellation, charges added with no communication of why and a phone call to the Admin team leaves you waiting on the line for over 10 minutes.
Appalling experience from beginning to end.
It's definitely cheap, but it's certainly not cheerful !!! I would definitely not recommend and advise to avoid at all costs.”
