Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,286 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,286 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 20th March 2024

Anonymous

Sports Direct 1 star review on 17th January 2024

Anonymous

Sports Direct 1 star review on 25th November 2023

Philip

Sports Direct 1 star review on 11th August 2023

Dave Bartram

519

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Is very good shoes, way comfortable. Good for day usage and for sports.”

Helpful Report

Posted 3 years ago

“Terrible company. Delivery address pulled through was incorrect, noticed the error in seconds and contacted them straight away. They stated once order is placed they do not make amendments. It is their system error but I am not out of pocket for a brand new pair of trainers”

Helpful Report

Posted 6 days ago

“I placed an online order including a top in size 16. They had a system error which meant they sent out a 20-22. I contacted them and they wouldn’t send a free returns label or send out the item id actually paid for as the order confirmation said 20-22, however in my online account it clearly showed the size 16. As I didn’t want to pay to return the wrong item, I had to go into a store and could then only get a credit note, even though it was their fault. I tried ordering it again, incurring another delivery charge & again the same system error. Customer service said they couldn’t amend an order already placed, though that’s what their system had done to both my orders. Over 20 messages from me about the 2 orders, in the end I cancelled the second order rather than go through the cycle of having to return at my expense the faulty item due to their system error. Totally useless, don’t understand the issues, inconsistencies between staff members as to what they can and can’t do, had to keep re-iterating the issues. Not goodwill voucher given. Huge waste of time & money.”

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Posted 1 week ago

“I received package with one missing item and they do not won't to make a refund!”

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Posted 2 weeks ago

“Purchased an item but the size 12 fits more like a size 10. Therefore, I need to return it. It was £4.99 for delivery and now I'm expected to pay another £4.99 to return it. Even with Evri service which is usually free, it's £4.99. For this reason, under no circumstances would I order from Sports Direct again.”

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Posted 2 weeks ago

“Never received my trainers 4 years on and never had my money back”

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Posted 2 weeks ago

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Posted 3 weeks ago

“The delivery faster than expected Price range not bad, but according to quality which could be better. Some discounts really good. Not bad as a total”

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Posted 3 weeks ago

“The answer is always no if you have an issue with Sports Direct. They charge £4.99 for postage, £4.99 for returns and provide terrible customer service”

Helpful Report

Posted 1 month ago

“Terrible customer service if something goes wrong. I bought two hockey sticks online. After a few weeks a large chunk fell off one of the sticks, then 4 weeks later it just snapped in half (during a friendly game between 9 year olds). I could see that the wood running through the centre of the stick was rotten. So I contacted customer services to report the stick as faulty. They told me there was nothing they could do as the purchase date was more than 28 days ago! Sports Direct - is it really acceptable to sell a rotten hockey stick and tell me that you don't need to offer a refund because the stick lasted just more than 28 days??? This is terrible customer service and a complete lack of disregard for the customers experience. The reason given for no refund was. "Your item falls outside of the return period. Please know that exceptions to the return policy are typically challenging to make" Since my purchase another customer has reviewed the item and written that theirs has snapped in half. There is clearly a faulty batch, for which Sports Direct are refusing to take reponsibility for.”

Helpful Report

Posted 1 month ago

“The package was lost. The delivery company did send me a message that they apologize. But SportsDirect refuses to refund.”

Helpful Report

Posted 1 month ago

“Made an order, but the arrival date was not as expected so tried to cancel. Can't cancel because (apparently) the order is already "going through the system" even though I only placed it about 30s ago. Can't email anyone to get it cancelled so would have to pay at least £10 postage (send + return) for nothing, which is the same price as the item itself. I cannot be doing with companies like this, which have no proper communications channel and just treat you like you are some kind of consuming machine. I will not be buying anything from them again.”

Helpful Report

Posted 1 month ago

“DON'T EVER BUY FROM THIS USELESS LOT!! On 05/2 I purchased an Item (SD40000107466487) and on 07/2 I received the item and noticed it was damaged (zipper wouldn't open.) I tried issuing a return to get item exchanged but your website wasn't working (still isn't) When I contacted costumer service, I was given an unsuitable method of return (I don't have a printer and was given, without asking for it, a return label that I would have to pay to be printed and take the product to be posted, even though I order a product to be delivered, as I don't have the time to go a shop) After almost 20 emails and complaints via twitter, I was able to get a different return method. I returned the item and someone on your end has put down the reason for return as "change of mind", which is completely untrue, and a refund was issued, even with me making it very clear I wanted a replacement. after many more messages, I was offered a discount and free delivery, so I could purchase the item again (order SD40000107753052 on 16/2) even though the first order hasn't even been refunded yet. On 17/2 I received THE SAME FAULTY ITEM AGAIN!!! After 30 more emails, more unsuitable return methods and no compensation, I managed to send the item back. guess what: THEY CANCELED THE ORDER AND ISSUED A REFUND AGAIN!!! 3 different customer services agents stated 3 different versions of why it was cancelled instead of exchanged, even though the item is still available for sale.”

Helpful Report

Posted 1 month ago

“Ordered soccer Jersey from SportsDirect in early December for a Christmas present and gave the correct address. It didn't arrive before Christmas but I accepted this on the basis that it was a busy time. However it didn't arrive after Christmas either. When I enquired I was told to fill in a non-received document and a full refund would be arranged. However this refund never happened and my subsequent emails were ignored and unanswered. So basically no jersey and no refund....lousy!”

Helpful Report

Posted 1 month ago

“The company issues vouchers which they don't honer. They claim the voucher has already been used. The customer service absolutely waste of time. I would never ever shop with them again. A word of caution!!!!! Pay a little extra some were else. Worst ever company to shop with. Stay away”

Helpful Report

Posted 1 month ago

“Where are my trainers? I have been waiting for over a month?”

Helpful Report

Posted 2 months ago

“Awfull company to deal with may as well burn your money rather than give to these idiots”

Helpful Report

Posted 2 months ago

“Awful company to deal with, non existent customer service who refuse to offer any help, refund or replacement for 'lost' parcels. Absolute bunch of thieves - AVOID AT ALL COST.”

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Posted 2 months ago

“Customer service at Swan Centre Birmingham - Almin ( sorry if I spelt it wrong ). Gave me and my son advice regarding our credit note. Served us a few times and he’s always helpful. Much appreciated!”

Helpful Report

Posted 2 months ago

“I placed an order on Saturday 27th January, and I put 4 items into my basket. I checked the items were there before proceeding to pay. I paid £9.99 for Next Day Delivery. But I only received one of the items. Somehow, between me adding them into my basket and paying, the system removed 3 items without me knowing. I tried to get a refund, to be told I need to pay £4.99. I went on Live Chat, for their agents to disconnect on me 3 times and refuse to listen or help. I’m not paying £4.99 for their system glitching. I’ll never use them again. Lesson learnt.”

Helpful Report

Posted 2 months ago

“Products were not suitable and the returns process is terrible. Cant return to a store for a refund. So returned by post . Had confirmation return was received 14 days ago. Still no refund. On line chat just said I now have to wait a further 7 days. Very poor. 1st and last time order from me. RUBBISH SERVICE”

Helpful Report

Posted 2 months ago

Sports Direct is rated 3.7 based on 746,286 reviews