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Sports Direct Reviews

3.7 Rating 746,286 Reviews

100 %

of reviewers recommend Sports Direct

Company Reviews

Product Reviews

3.7

Based on 746,286 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 20th March 2024

Sports Direct 5 star review on 20th March 2024

Sports Direct 1 star review on 17th January 2024

Sports Direct 1 star review on 17th January 2024

Sports Direct 1 star review on 17th January 2024

Sports Direct 1 star review on 25th November 2023

Sports Direct 1 star review on 11th August 2023

519

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO YOURSELF A FAVOUR AND DO NOT SHOP FROM THEM. They deserve -5 stars. Arrogant, ineffective and completely out of their depth. Cannot handle a basic order, miscommunicate and now still no refund after 4 weeks. Contacting my credit card provider. Customer Service a joke!”

Posted 6 months ago

“Be careful of online orders, you’ll be paying for the delivery & return If for any reason you had to to return your item.”

Posted 6 months ago

“Bought an umbrella. Got home to find it's broken. Too much hassle to go back to the shop as it's out of my way. What an absolute scam. Do not buy an umbrella from this dump. I will never set foot in a store again.”

Posted 6 months ago

“The whole experience is frankly miserable. In the Brent cross store at 3.30pm it's busy and 20 people queuing for two cashiers. Staff generally disinterested you can see in their eyes that wish for a better job/career. All that wins is price. Quality is a different question”

Posted 6 months ago

“Hello I’ve got this email saying how was my shopping I brought a item and said it would be here by the 6th September but still haven’t received it , I’m really unhappy with the service can’t find any other emails either”

Posted 6 months ago

“BE AWARE OF SPORTS DIRECT MALPRACTICE. I've been trying to return an order since the day it has arrived because Sports Direct sent me the wrong product. They delayed to answer me, never provided any help and now they are refusing to take it back. I'm so stressed, I DON'T recommend Sports Direct to no one, they were very disrespectful, worse post selling service and I feel that they are joking and wasting my time. Take care before ordering anything from this company.”

Posted 6 months ago

“Trainers arrived with security tag still attached.”

Posted 7 months ago

“Appalling. Automatically chose an old address, despite providing new one. Order placed on a Friday late night, claiming order already packed and shipped in “less than 6 hrs- told them i won’t receive as not at that address. Unwilling to listen, going on with the same disgusting line( agent called ‘Mohd’). No number, impossible to contact.Have lost around £80 , will never be shopping from these thieves again. Sadly cannot give 0 starts.”

Posted 7 months ago

“Good and cheap”

Posted 7 months ago

“Brilliant service”

Posted 7 months ago

“In the physical stores, they don't refund if something doesn't fit and is returned promptly in perfect condition. I've looked into the law on this and they are absolutely within their rights (there's more rights if you purchase on-line). This rather begs the question why bother going into the physical store if there is less convenience. Sports Direct have a fairly bad reputation for the way they treat their staff and it looks like this extends to their customers too. I WILL BE darkening their door again in order to spend the £53 voucher I have been forced to have, but NEVER AGAIN AFTER THAT. I am also hoping that this, with the other review will cost SD at least £53 in lost sales........ Avoid at all costs!!!”

Posted 8 months ago

“This store have stolen my money. I returned an item that was too small and at first they said that the item had not been received, despite Royal Mail confirming that it had been delivered. Then, after eventually agreeing to refund me the money, they never actually did - but updated their system to show that the refund had been issued (3 weeks before they had argued online with me about not receiving the item apparently - why would they do that if they had already refunded me??) and are now telling me the issue is with my bank. Meanwhile, I have paid for an item that I no longer have, whilst they can sell an item again that has already been paid for once.”

Sports Direct 1 star review on 11th August 2023

Sports Direct 1 star review on 11th August 2023

Posted 8 months ago

“Great service and quick delivery”

Posted 8 months ago

“They tell you that you can return items to the store if you pick up from the store but you can't. RIP OFF and untruthful.”

Posted 8 months ago

“Agree with others. Would never ever buy from them again. Paid £10 for next day delivery for my son. Did not arrive, fair enough as sometimes these things happen but then to not be able to get hold of customer service. Different responder each time, offered a voucher (a voucher!!!!) for free delivery next time (as if!) and then a 10% discount. Disgraceful. Be very very careful. Also notice they don’t do refunds in store either”

Posted 8 months ago

“He is in good”

Posted 8 months ago

“Very disappointed that the client does not have any protection if something happens during the delivery. . I had placed an order for over £500 and was delivered with torn packages and missed items inside with Evri delivery. After complaining and providing photos customer services did not make anything to compensate my loss and told me to speak with my payment provider. They just said that the investigation into the delivery has been made and all the items have been delivered. This is the word of the delivery, where is my word then? Who will take responsibility for the torn package with missing items? Where is our protection as customers? For such an amount spent on Sport Direct they should make some insurance. The packaging is weak. No protection, no care for the customers. Never will do shopping with them again ever!!!”

Posted 9 months ago

“No good customer service, the chat ends so quickly before I even delivered my message. Also, I have not received the item I ordered, on the website the pictures are misleading, the shows a women's tank but it is actually a shirt instead. It is about: Reebok Ubf Perf Tnk Ld99 Black 8-10 Product Code: 629352/03/310”

Sports Direct 1 star review on 14th July 2023

Sports Direct 1 star review on 14th July 2023

Posted 9 months ago

“When I ordered online on June 22, a product that was completely different from the image was delivered and I inquired. Image.] If you don't like it, refund it. That was their answer. So I paid the round-trip shipping fee and sent it to the first class with a signature and tracking at the post office, and after tracking, they received an item signed on July 3, but I asked them why I couldn't get a refund. I always use the post office for first class with the sign and it has never been lost, but why did the product only get lost when I requested a refund from Sports Direct? Responding to customers is very late, sticking to the company's friendly policy and pretending to be for customers, but responding like a parrot without thinking about customers at all. Where other common UK companies offer refunds within 3-5 business days, this company also states refunds within 14 days. Refunds can only be made with a voucher at the store. It's like a robbery with no service at all. This is just a scam. This is the worst company I've ever experienced. I will never use this company again.”

Sports Direct 1 star review on 14th July 2023

Sports Direct 1 star review on 14th July 2023

Sports Direct 1 star review on 14th July 2023

Sports Direct 1 star review on 14th July 2023

Sports Direct 1 star review on 14th July 2023

Posted 9 months ago

“Sports Direct bunch of scammers Oh dear I have just been scammed by this ridiculous company. They sent me out some trousers that were twice the size requested. After some huffing and puffing on their side, asking me for information I repeatedly gave them and photos, they allowed me free return via Evri. Twenty-three days ago, they said 'Good News! We’ve got your return, detailed below...' but failed to refund me. I respected the two weeks they claim they need for a refund. Then, on informing Sports Direct I had not been refunded, they finally, after several emails, decided to tell me that on looking in the package, it was empty! I only returned one thing. If the package was empty when they received it, would they not have noticed at that point? Of course they would have done! And Evri, would they not have noticed the package was empty as well?! Come on! Never, ever will I buy any other item from these thieves. £37 stolen by these shameful scammers that are Sports Direct. I would suggest people, don't take the risk—if they send out a faulty item, they can pretend they did not receive a return and will just steal your hard earned money. Well done, Sports Direct, what you have claimed is actually impossible!”

Posted 9 months ago

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Sports Direct is rated 3.7 based on 746,286 reviews