Spiral Direct Reviews

1.80 Rating 5 Reviews
20% of reviewers recommend Spiral Direct
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"Their items are beautiful but every time they bring out a new catalogue, the majority of the newest items are out of stock. This has happened so many times and when I contact them they give the same excuse - namely that they have been "let down by their suppliers". Maybe they should find new suppliers?? They offer to notify when the item becomes available but never once have I had a response when I submit my email."
Posted 2 days ago
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"ordered november for christmas, after contacting many times, and complaining, finally arrived end of january, not worth the effort to order off these.......and not even an apolgy"
Posted 1 month ago
"Bad customer service I ordered three items for Spain, they charged me all three and I only received two. I have opened a ticket to claim and I have sent several emails, but a week has passed and they have not contacted me yet. I had to ask my brother, who lives in the UK, to please call them on the phone, but they do not pick up the phone. Bad treatment to the client, I will not buy more times. I want my refund."
Posted 2 months ago
"Ordered goods on 11th January, had to phone on 22nd to chase them. Was promised a call back ASAP. They eventually called back the next day and said the goods were out of stock when I ordered them and offered me a different size. I pointed out that option was absolutely useless to me and they begrudgingly offered a refund. This is the second time this has happened and it always gets blamed on either system or IT problems. I wouldn't trust this shower now as far as I could throw them as they are obviously taking money and hoping people will either forget or won't be forceful enough when chasing them. I will also be reporting them to trading standards as once is a mistake but twice is incompetence. Still no sign of the refund so it looks as if I will have to open a case with PayPal."
Posted 2 months ago
Tom
"Beautiful unique Designs with comfortable and a range variety of mystical clothing styles."
Posted 1 year ago
Spiral Direct is rated 1.80 based on 5 reviews

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Alice, Customer Support