Softub Midlands Ltd Reviews

Name: Softub Midlands Ltd
Address: Lutterworth Road, Ullesthorpe, Leicestershire
Rating: 4.96

5.0 Rating 92 Reviews

100 %

of reviewers recommend Softub Midlands Ltd

Company Reviews

Metrics

Info

5.0

Based on 92 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 9121

Email:

info@spasandhottubs.co.uk

Location:

Lutterworth Road, Ullesthorpe
Leicestershire
LE17 5DR

Softub Midlands Ltd 5 star review on 22nd March 2023

Anonymous

Anonymous // 01/01/2019

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“After many years without a hot tub we decided to buy another softub We had forgot how much we enjoy the experience And are in it every night We found softub mildlands ltd Helpful knowledgable and well priced”

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“Extremely helpful and friendly service from showroom through to final instalation, very highly recommended.”

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“We purchased our hot tub just before lockdown and have been extremely pleased with the after care advice Steve has offered, who went above and beyond to help. I wouldn’t hesitate to recommend to others!”

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“Personal service, we bought our refurbished without seeing first, very happy (and now chilled) customers. Excellent customer service from sales to installation, would highly recommend.”

Softub Midlands Ltd 5 star review on 1st October 2020

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“We have enjoyed owning a Softub for 20+ years. When moving to a new house we decided to sell our existing unit and buy a new one once we were settled and ready. There are dealers who offer Softubs more local to us, but Softub Midlands was the ideal choice for service and price. We did not require installation, just delivery, and we were obviously looking for a good price and prompt availability! We got exactly what we wanted, at a good price and with first class service. The original arrangement was for delivery late March 2020, but with 'lockdown' looming the delivery was brought forward at our request, beating the deadline and allowing us to enjoy a brand new Softub during the wonderful weather this spring.”

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“Quick, friendly service Sensible price. Good response when fault occurred & was promptly repaired.”

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“We can not fault the service we received from Softub Midlands Ltd. We had put a 2k deposit down on a tub just a couple of weeks before lockdown began. There was then a lot of uncertainty of when we would be taking delivery of our purchase, and therefore they refunded our deposit without any hesitation. Once the restrictions of COVID-19 started to ease we were then in a position to hopefully receive our hot tub, and so Steve and his team (and the help of an electrician) did brilliantly in delivering and installing it without any fuss...whilst keeping safe during these testing times. We have now had the tub around 4 months and continue to use it 3 to 4 times a week...it’s definitely the best toy we ever purchased. Thank you Steve.”

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“We love our Softub. It gives us a place to chat and come together as a family whist feeling like we have been transported to a holiday destination!”

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“Great to deal with, agreed a delivery date and stuck to it. Installation of our Artesian Hawaii was professional with comprehensive advice given on everything involved in the day to day running of the hot tub, offering honest opinion on the huge range of accessories/chemicals and advising which were necessary and which were maybe not so necessary.”

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“My wife and I spent a lot of time researching the hot tub before purchase, we used one on holiday last year. we chose Softub Midlands as the website was very clear on what they had to offer. Having emailed and then spoke to Steve we chose and ex display model and surround. The price was right. Tub ordered in January we received in June however this was down to Covid-19!! When it arrived it was installed and stet up in no time, so pleased with our purchase and the after sales. You can contact Steve and he will give you any help or advise you may need. 10/10 all round.”

Softub Midlands Ltd 5 star review on 22nd September 2020

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“We were very pleased with the service we were given when buying our soft tub. Communication was good and the information given when the tub was installed was comprehensive.”

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“Excellent service form start to finish would highly recommend this company”

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“Overall we are very pleased with the Softub T220. The set up and installation was very thorough. The Softub had mostly been refurbished as described. Only downside was the motor had not been replaced with new as per the website statements / claims.”

Softub Midlands Ltd 4 star review on 22nd September 2020

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“I am very pleased with the purchase I made, it looks great in my garden. Steve was very helpful and they arrived on time and set it all up for me. Just waiting for the warmer weather to fully enjoy it.”

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“Excellent service, great understanding of our requirements for a hot tub.”

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“Steve has made the process of buying this dream purchase easy and straightforward, we couldn’t ask for better service. We now live near Cardiff but this did not pose a problem to this Ullesthorpe firm. Thank you from two very satisfied customers.”

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“Had a refurbished Softub from Softub Midlands. Service was superb and delivery, despite challenging access, all we needed including good tutorial. What has been most impressive though is follow up. Whenever we have needed care advice it's been willingly and helpfully given. Great guys, glad we bought from them.”

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“Great service. Always stays in touch and let’s you know what time for delivery and collection. Very thorough in making sure you understand how to maintain the water so you get the best experience. Great product - the soft tub is fantastic.....we’ve hired one at least 4 times and never been disappointed. Friendly and informative service from start to finish. Definitely recommend.”

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“We have hired a tub for Xmas for several years now and have always been pleased by the service from Softtub Midlands. The tubs are always pristine, delivered and collected when they say with cheerful efficiency and are easy to keep dosed to maintain hygiene.”

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“Steve made my Christmas, realised I needed a filter sleeve for my Softub, rang the 23rd December thinking it was a very long shot! Not only did Steve make a special journey to the post office he paid for special delivery before 1pm on Christmas Eve to make sure I could have my Christmas day soak! Exceptional customer service, really went the extra mile!!!! Thank you Steve.”

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Softub Midlands Ltd is rated 5.0 based on 92 reviews