The Spa Bath Co. Reviews

Name: The Spa Bath Co.
Rating: 4.77

4.8 Rating 914 Reviews

97 %

of reviewers recommend The Spa Bath Co.

Company Reviews

Metrics

Info

4.8

Based on 914 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About The Spa Bath Co.:

Whirlpool bath manufacturer based in Wales.

We've been manufacturing and delivering whirlpool baths throughout the UK since 2003.

Visit Website

The Spa Bath Co. 5 star review on 24th November 2021

Rizwan D

The Spa Bath Co. 4 star review on 13th October 2021

Jeremy M

The Spa Bath Co. 5 star review on 5th September 2021

Jenny B

The Spa Bath Co. 5 star review on 1st September 2021

Sarah H

234

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i am not using i at the moment as the plumber has not finished installing piping. i will let you know when it is up and running. thanks”

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“Very good service.”

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“Bath very good and sales team very helpful, but the delivery staff absolutely awful no communication as to when to expect delivery !!!! Then just turned up and moaned when no one was in then they informed me that I needed supply someone to help them off the van with as it was to heavy for the here driver !!!!!!”

Helpful Report

Hello, sorry for the problems you experienced with delivery, the original delivery which would have been made by a tail lift vehicle was delayed in traffic, the quickest way to get it to you the following day was by van. Thank you for arranging for somebody to be onsite to assist with unloading.

“After trying several bath products i have finaly found the right product for my hydrotherapy bath with some amazing aromas. Tom”

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“Good price very helpful”

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“Easy to deal with and prompt delivery”

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Thank you Paul.

“Delivery driver was rude, bath is good but could do with instructions on paper not just via email or message”

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Thank you for your feedback Kevin. Points taken, will look into.

“Good after service even after 6 years.”

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“Product good and helpful customer liaison and service from the Shop staff - who also volunteered information about an offer on the chosen bath without me knowing about it. However, the conditions for accepting delivery and reporting any damage/defects are strict and off putting. In practice it's difficult to unwrap and check the bath properly before signing for delivery with the driver waiting to get off. In my case the bath had a printed warning label on it to the effect that only a lorry with a tail lift should be used. My van had no tail lift and so if I had not been there to help the driver manhandle the bath off he would have had to lower/drop it to the floor - it was heavy as well, wrapped up within a large wooden pallet. When it came to fitting it a couple of weeks later my plumber discovered that it had no legs - an omission for which the Shop apologised and couriered a set immediately.”

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“Very helpful and courteous staff.”

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“As we expected”

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“Order dealt with promptly, with a quick delivery. Excellent.”

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“Quick delivery and the bath is great and so relaxing. Thanks!”

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“Were very efficient with the order and phoned to confirm all details were correct. Would use them again.”

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“I was very happy with the bath. I have not yet worked out how to use the bluetooth for the music in the bath but am sure that will be sorted. Unfortunately there was a slight problem with the handle on the shower door but as this was free and part of the whole package I am not complaining. They are arranging a replacement and it has not affected the overall look of the bathroom.”

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“Bath is looks great value for money, thank you. Not installed yet, can't wait to try it out.”

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“A very good service, great support when I called for information on installation.”

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“Very efficient service, informative website. Great low foaming bath products - lovely scents which stays for the whole bath experience.”

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“The products I ordered came quickly and were much cheaper than those for sale in our local DIY store.”

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“Cap was slightly loose on low foaming bath product I bought, so had lost not a lot but some of the product had leaked. Prompt delivery.”

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The Spa Bath Co. is rated 4.8 based on 914 reviews