Southstar Plumbers Ltd Reviews

Name: Southstar Plumbers Ltd
Address: 43 Armoury WayLondonSW18 1HQ, London
Rating: 3.77

3.8 Rating 213 Reviews

73 %

of reviewers recommend Southstar Plumbers Ltd

Company Reviews

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Metrics

3.8

Based on 213 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

02088773363

Email:

southstars@outlook.com

Location:

43 Armoury WayLondonSW18 1HQ
London
SW18 1HQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They installed a boiler in our behalf in a very professional manner”

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Posted 2 months ago

“They came to property today to repair boiler that had been repaired 3 months ago I refuse to pay extra when plumber arrived and he left me with a leaking boiler that flooded my kitchen”

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Posted 1 year ago

“If I could give zero star, I would. Avoid like the plague. South Star Plumber Ltd carried out a "boiler repair work" for me. The boiler was not repaired. They just adjusted the gas valve however the minute the guy left, the boiler stopped working with the exact same problem as before, leaving us with no heating. The problem was misdiagnosed as when I called out another gas engineer, they confirmed that the cause of the problem was something else entirely. Later the manufacturer also confirmed this. I told Southstar about this and requested a refund for the repair (I didn't dispute the callout charge). They refused to give me a refund, despite the evidence that they misdiagnosed the problem. Dishonest, terrible people.”

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Posted 1 year ago

“PLEASE STAY AWAY FROM THIS COMPANY. A really bad experience. I called this Company to try ti fix my toilets but the actually make it worse. Plumber left the job incomplete saying that I need to change the Macerator as was not working well. They Just left me now with a broken toilet and not able to take a shower as this seems blocked too when It was working perfectly before. Funny story? YES, as at the end I have to pay more then £1400 for a job not done properly. They wasted 1 hour just to fix the wrong toilet. After milions of calling and sending emails their final answer was that is not their fault and are not able to help me even if I do have 1 year guarantee. PLEASE AGAIN, STAY AWAY FROM THEM.”

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Posted 1 year ago

“Avoid at all costs. I did not need a new boiler for £2800; I did not need a new pump and fan costing £1450 PLUS PARTS and then PLUS labour. Luckily I’m not stupid or vulnerable as my boiler was fixed for FREE by the insurance company HOMESERVE when they reopened on December 28th. The faulty part was a circuit board (cost of £200 if buying). My boiler is A1 perfect, does not need replacing and doesn’t need an opportunist messing about with it! DO NOT USE!! Ever!!!”

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Posted 1 year ago

“They unblocked my sink happy with the service.”

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Posted 1 year ago

“Tried, trust and reliable. I would not hesitate to recommend this plumber. Definitely the ones to the trust for all your plumbing needs. Had some work recently which involved a lot of different skills and he passed the test.”

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Posted 2 years ago

“Such an amazing service I had with this plumbers they came very quickly and they sorted my kitchen sink issue m”

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Posted 2 years ago

“Easy to book professional and experienced with all plumbing problems .Turned up very quickly and good value too”

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Posted 2 years ago

“Internal gabbins of the toilet cistern and the world and everything was completed very quickly and he left the place very clean and tidy really delighted with the service and then”

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Posted 2 years ago

“There was a really fantastic plumbers they came to my house today and I’ll be really happy with them they unblock my toilet and checked my basin was functioning properly I’ll definitely use them again I’ll let my friends are family and friends”

Helpful Report

Posted 2 years ago

“I organised them to do some work and then read all the negative reviews and cancelled the work. Unfortunately, I had already given them my bank details. I then get a message from my bank saying that my card had been declined while someone was trying to us the details to buy a pay as you go card! Thieves”

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Posted 2 years ago

“Excellent work in replacing my water pump. Very professional and high standard work. Would definitely recommend.”

Helpful Report

Posted 2 years ago

“AVOID! Extortionate rip off Dire experience following a callout to ‘Plumbers in Putney‘ (South Star Plumbers). Problem was a faulty stopcock valve which had cut off water supply to flat. Their callout out fee increased from £ 79 to 149 (£179 with VAT) being early Saturday evening but was said to cover small repairs. Plumber went off to get replacement valve which took 40 minutes. He returned to fit valve (cost £15) and repair took him 20 minutes; he indicated that the job hadbeen uncomplicated. Before plumber’s return with the stopcock valve I received an email direct from the Company outlining charges: £1219 inclusive of VAT! (£ 867 for the repair plus callout fee £149); Parts were extra. I rang the company in shock at this extortionate charge which I told them I could not pay. When plumber returned it was stated the callout fee £ 179 had to be paid and I would still need to pay more to get the repair done elsewhere, to restore water supply . I was then offered and accepted in my huge predicament, a reduced fee of £ 798 inclusive of repair and callout. I additionally paid the plumber £ 20 in cash for the valve /VAT, to avoid further inflated costs. The total I paid of £ 818 represents gross overcharging by company, out of all proportion for the job, and there appears to be manipulation in producing an even higher initial, extortionate charge. I was asked to make payment was to ‘ Southstar S/S plumbers’, the umbrella company for ‘Plumbers in Putney Ltd ’ incorporated in 2020 . My cash payment of £20 was never acknowledged by receipt. Subsequently noted there are many negative internet reviews for ‘S/S plumbers’ mentioning extortion, overcharging, scammers, conmen and thieves etc and to avoid this company. I also realised that the company that I should have approached, ‘Putney Plumbers’ has put out an internet appeal to not confuse them with SS Plumbers and their subsidiary. From my experience as of others; Do not fall victim to this plumbing and emergency callout service. Avoid, avoid ‘PLUMBERS in PUTNEY/ ‘SS( Southstar) PLUMBERS’ Watch out for fake positive reviews with this company.”

Helpful Report

Posted 2 years ago

“They Are a rogue company that should be avoided like pest. On a Saturday night emergency call caused by our boiler packing up, they charged £250 to send an engineer within two hour who arrived after 3 hours. He then looked at the boiler and asked to check our email. In the email they asked for £289 per hour from then on as the problem wasn’t ‘minor’ as per the first quote. We chucked them out. Don’t call them.”

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Posted 2 years ago

“They were super knowledgeable, professional researching and just a really decent bloke.they helped with tracking the leak, accessing, rectifying and then fixing everything back afterwards.”

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Posted 2 years ago

“I have found this company to be very friendly and professional in approach. The price was affordable and the quality of work, satisfied me completely.”

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Posted 2 years ago

“AVOID AT ALL COSTS - SCAMMERS Plumber did not understand the issue despite it being explained. Tried to charge me 250 an hour (ave is 80 for a plumber). Would not leave my house until i paid the call out fee of 82.50. Made me fee really uncomfortable and was trying to take advantage of a stressful situation.”

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Posted 2 years ago

“Such a positive experience with South Star Plumbers. The plumber was professional and friendly. He took care of our problem quickly and cleaned up the mess. Would definitely recommend.”

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Posted 2 years ago

“The engineer came to replace the internal gubbins of the toilet cistern and the work done efficiently. The task was completed fairly quickly and he left the place clean and tidy. Really delighted with the service.”

Helpful Report

Posted 2 years ago

Southstar Plumbers Ltd is rated 3.8 based on 213 reviews