Southstar Plumbers Ltd Reviews

Name: Southstar Plumbers Ltd
Address: 43 Armoury WayLondonSW18 1HQ, London
Rating: 3.77

3.8 Rating 213 Reviews

73 %

of reviewers recommend Southstar Plumbers Ltd

Company Reviews

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Metrics

3.8

Based on 213 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

02088773363

Email:

southstars@outlook.com

Location:

43 Armoury WayLondonSW18 1HQ
London
SW18 1HQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have done a great job, changed all tradiator quickly and at a price we agreed. He was very flexible and was able to do work shortly after posting the job. They are good plumbers and I recommend them.”

Helpful Report

Posted 2 years ago

“Good job. Came promptly and Kept me updated even though I wasn't on site. Got a clear written report as well. Would highly recommend them.”

Helpful Report

Posted 2 years ago

“Needed an emergency plumber for a leak. They said on the phone he would arrive between 2-4pm (I rang 11am), never showed. Rang again and they said 5-7pm, never showed. Rang again and told I would have to wait until the next day. I said this was an emergency and someone had to come the same day. Finally they agree for someone to come at 10pm. When he turns up the source of the leak was quickly established, however the length of time to resolve the issue was easily 2 hours and no more. However, plumber took his time extending it to 3 hours. This incured me a further £250 per hour charge. When I came to pay the company tried to charge me for 4 hours when the plumber had only been at the property for 3 hours (2 hours of work time if I'm being honest). After agreeing with the company to pay for 3 hours, I finished up paying roughly £1000 for a job that could have been done a lot quicker and more efficiently. Would not recommend. AVOID.”

Helpful Report

Posted 2 years ago

“They haven't fixed the problem but charged us £450 for nothing and told they will come to fix it the next day for additional £130. We didn't have water for 15 hours. We hired another plumber who fixed the problem within 10 minutes. Don't waste your time and money with South Star Plumbers!”

Helpful Report

Posted 2 years ago

“Do NOT book these people. They came and tried to do extra work that wasn’t required. Broke part of our toilet and got feces all over the floor. I asked him to leave my house multiple times and he refused, he antagonised us by telling me he was leaving then took 10 minutes slowly packing up his stuff while I stood there and filmed it. They are con artists. And didn’t fix a single thing but I still had to pay £400 only after I said I wasn’t paying the original £650. DO NOT HIRE THEM, the worst experience I’ve ever had!”

Helpful Report

Posted 2 years ago

“Day light robbers steer away from and use other companies”

Helpful Report

Posted 2 years ago

“Do not trust these plumbers. They will not tell you true rates, they do not keep you informed on what they are doing, they do things they don't need to do and they run up the clock. Very unpleasant. At least what they have done seems to work. Feel very scammed. Avoid.”

Helpful Report

Posted 2 years ago

“All I needed was a new kitchen taps fitted and I supplied the taps. I called this company and agreed to the extortionate call out fee of £149 and £189 per hour as It was a Saturday. My little boy, 10, has leukaemia so I needed the house ready for when he came out of hospital. The 'plumber' didn't have a clue what he was doing and kept stopping to ask me. He wanted to rip out the plumbing just to be able to install new taps. This cost me £647.90! he said he would return the next day to finish the job. We had no water. I cancelled because I was a the hospital with my little boy then called another plumber who installed the new taps in less than an hour and cost me just £102 which included putting back the plumbing the previous 'plumber had removed. South Star Plumbers are heartless thieves.”

Helpful Report

Posted 2 years ago

“Hello, they didnt show up at all, i paid 110 gbp upfront, when i call them they are just saying they will come ,' one second let me check and call you back' i think they are a big scamming operational company making money in an easy way. Someone should call the police or sue them. Look at all these reviews honestly”

Helpful Report

Posted 2 years ago

“EXTORTIONATE PRICING. FALSE CLAIMS ON THEIR WEBSITE IN REGARDS TO FAIR PRICING AND NO CALL OUT FEE. DO NOT BE DUPED. I called an Emergency Plumber, they arrived and sent an email asking me to accept the fees of £189+VAT for a call out fee and £348+VAT per hour. In comparison to other company quotes, this price is more than double the going rate. Additionally, their website states that for Emergency Plumbing services they don't take call out charges. These people are crooks and will try to extort money from you by any means possible. Very aggressive, forceful and rude. PLEASE SAVE YOURSELVES AND DO NOT USE.”

Helpful Report

Posted 2 years ago

“Terrible. Quoted me 220 pound/ hour for a leak. I refused the quote and paid the call out charge. Wouldn't leave the house until the money has been transferred into the account”

Helpful Report

Posted 2 years ago

“Absolutely awful! Called because my sink was uncontrollably leaking this morning and the engineer wouldn’t even turn the mains water off before being paid, apparently “company policy”. Left my house soaking and then had to pay a £298 cancellation fee because they wanted £1980 UPFRONT before doing anything. Useless and left my rented house full of water and mess. DO NOT USE”

Helpful Report

Posted 2 years ago

“horrific experience. simple job to unblock a toilet, my daughter had put some wipes down it. cost £351. pricey, but hey! however the next day the toilet started leaking. no seal! called the office everyday for 2 weeks. told someone will call me back. no one did. refused to send another plumber. said the 1 that did it needed to fix it. he said twice he will come the next day and never showed up! had to call another service to prevent damage. shocked by this! disgusting service, caused more damage”

Helpful Report

Posted 2 years ago

“Awful experience, charged me £1,400 for two visits, wouldn’t leave until I paid, when I argued about poor service they shouted at me and had the plumber take the part out. Claim to have 24 hour service but after the plumber came to address the cold water not working in my flat, told me I had to speak to management directly about ordering the new part as the plumbers don’t do that. Emailed them on three consecutive days asked them to order the part with no response, then it was bank holiday weekend and it took them 3 more days to get the part. Took no responsibility, sent me the wrong invoice overcharging me on one occasion, send you chaser emails for invoices you’ve already paid, slow service, charge extortionate rates and rude and unapologetic on the phone. Will never use again.”

Helpful Report

Posted 2 years ago

“Booked for a plumber to come. Had to chase the company a number of times for an update. Eventually was too late for him to come do changed for the next day. The plumber called when he was supposed to arrive to let me know he was on the way but coming from somewhere over 1hr away. Arrived and wanted me to confirm arrival and to say it was ok to start the job. Only when he’s arrived do I find out it’s £132 per hour (£110 + VAT) plus the call out charge which doesn’t get deducted from the labour charge. Then he has to go and get some basic parts which takes him over 45 mins which I have to pay labour time for. This pushes him into the second hour. I’m total £346 to do a basic job. Wouldn’t leave until the invoice was paid. A local plumber who unfortunately was unavailable charged £130 for that job and sorting a leaking toilet including time to get some parts! Will never use south star plumbing again.”

Helpful Report

Posted 2 years ago

“The worst service ever, costed me almost £3000, suffered for around 20 hours, they left the place like a pigsty, didn’t solve the problem 100%, and they even got the nerve to steal a limited edition bag! Avoid at all costs!!!”

Helpful Report

Posted 2 years ago

“Terrible experience Made three appointments on three days First two they didn’t show up at all and didn’t call Two small problems Main one shower hand set leaking He said he needed to get a part was gone for an hour and a half returned saying he couldn’t find it. So could not rectify the problem Job not done He fitted the pop up with new ring Ten minute job When the office told me I had to pay £665 I was in shock After he left it wAs to discover worse than before hot water gushing away I called him back he shut water off Now I can’t have a bath Disgusting how they took advantage of an OAP”

Helpful Report

Posted 2 years ago

“These are scammer. They have scammed me nearly 1000 pounds today. When you make payments, you will realise the account is for plimbers instead of plumbers. Sadly I realized after I made payment. They were meant to repair a leak but made it worst and left me with no water in addition to that. They have to be reported.”

Helpful Report

Posted 2 years ago

“Cowboys for all of the reasons listed by other users who have been scammed. Dont use them find a proper plumber. They turn up with no tools or plumbing accessories and charge £110 ph to go out buy a copper pipe costing £10”

Helpful Report

Posted 2 years ago

“Total scammers!! Do not use this company. Called plumber out, was told charge was £69.00 per hour. He was here for over two hours and achieved nothing! Didn’t fix my taps or shower snd then guess what. I got sent a bill for £350.00?!! They decided to add on £110.00 per hour just fir the hell if it? Plumber then refused to leave my property until I paid him?? Police had to be called to get rid of him. DO NOT USE THESE COWBOYS!?”

Helpful Report

Posted 2 years ago

Southstar Plumbers Ltd is rated 3.8 based on 213 reviews