Soren's House Reviews

Name: Soren's House
Address: Unit 5 Brooke's Mill, Huddersfield, United Kingdom
Rating: 4.86

4.9 Rating 2,712 Reviews

97 %

of reviewers recommend Soren's House

4.9

Based on 2,712 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

$Read Soren\'s House Reviews$

About Soren's House:

Modern design store for kids focusing on natural, organic and sustainable products

Visit Website

Phone:

0330 1336089

Email:

support@sorenshouse.co.uk

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Soren's House 5 star review on 3rd April 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely product and quick postage - wrapped and packaged with care. Thankyou!”

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“Little gifts for our granddaughter, can't wait for her to open them ❤️”

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“I have emailed three times now, regarding my Order #38986, I have received an email from Claire, saying my item was out of stock within an hour of my purchasing it. I replied back to say, thank you for letting me know, as my daughter only wants the pink bike, please can I get a full refund, as you no longer have the stock. I am yet to receive and update or my money back!! Please can someone contact me asap to let me know when I will receive my full refund. I am currently on maternity leave with a newborn baby and it’s Christmas, every penny counts to my little family. £134 is alot of money for me to lose.”

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$Read Soren\'s House Reviews$

Hi Chloe, Thank you for leaving us a review. As explained in our message on Friday your replies had filtered into spam. As soon as we received your voice message, this was resolved and refunded in full for you. Apologies again for any inconvenience caused. Best wishes, Soren's House

“perfect item + fast shipping!”

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“Great service - my friend loved her baby gifts! Would buy from here again”

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“When I ordered the product it said between 4-5 working days for delivery the product came approximately 3 weeks after I placed the order. There was no update on the order. When I contacted Sorens house the lady was very helpful and sent me a link to track the item. The customer service I received was 10 out of 10 but for future reference if a product is going to be delayed an update would be beneficial.”

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“LOVE the rug, feels very high quality. thanks!”

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“Really love the edit chosen by the buyers, so many options. Fast delivery and always happy to help in customer service. Highly recommend.”

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“Fast postage, good prices”

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“Feeling very frustrated as I ordered a bookshelf, which was lovely but sadly didn't fit (order no #37826). I then returned the package via parcel force 1.9.23 (TWP9190681GB) and it was received by a D Jones on 5.9.23. I have called countless times, left voicemails, sent 2 emails, I've messaged on two different Instagram accounts and absolutely no one has got back to me and my order still hasn't been refunded and it's the 21.9.23. Very very dissapointed for the terrible lack of communication.”

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$Read Soren\'s House Reviews$

Hi Freya, Thank you for leaving us a review. I'm so sorry our Instagram isn't manned to receive messages and we don't have any voice messages from you. I can see that we have one email from you 3 days ago which customer services have replied to, it may have gone into spam? We ask for 14 days to process returns, this has been refunded in full for you today. Best wishes, Soren's House

“Amazing quality! I bought a Pikler Triangle with Slide and Arch with the fitted cushion and its all so very lovely! Really lovely finish to it all and it's solid! The delivery took longer than expected but customer services kept me updated which was great!”

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“Great service”

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“Incredibly fast shipping as well as beautiful products. Also got what I needed for quite a bit cheaper than with other independent stores!”

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“Lovely products! Quick delivery 🚚”

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“Had a few probs with the original bike we ordered seemed like there was a fault with that particular brand , Sally the owner reached out to me she was amazing with the service provided , and kept me fully informed I got a replacement bike For my little girl she was so happy also got a prompt refund thank you for the fantastic customer service hope to purchase from you again : )”

Helpful Report

“TLDR: Honestly don't know where they got these positive reviews from but I guess that's until you send things in for returns. Then they ghost you. Detailed bad experience: 2/10/2023 - We ordered a Liewood Kirk Wooden Hammer Toy - Blue Multi Mix ($67.40) from Soren's House. A few days later the product arrived but was defective. The toy was stuck from the inside. 3/13 - We sent the defective product back and asked for a refund. 3/17 - The defective item arrived at the vendor's address. 6/7 - First follow-up email with Soren's House was ignored. 6/17 - Second attempt at contacting them via their "contact us form" was ignored. 8/17 - Third attempt at contacting them via their "contact us form" was ignored. Conclusion: Maybe they will respond finally when I ask my credit card company to initiate a chargeback.”

Helpful Report

$Read Soren\'s House Reviews$

Hi TT, Thank you so much for leaving a review - I am so sorry to hear this. I can see that you ordered through our US Store. We use a 3rd party returns company in Florida as we are based in the UK, and unfortunately we have not been notified of any return from you. I can't find any emails on our system from you either, we will contact you directly to find out which email address that you have been using. Customer services will be in contact today to make this right for you, apologies again for this frustrating experience. Best wishes, Soren's House