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Solo Fitness Reviews

4.7 Rating 110 Reviews

94 %

of reviewers recommend Solo Fitness

Company Reviews

Product Reviews

4.7

Based on 110 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought a Concept 2 rower from Solo Fitness a few months ago. The rower is excellent and we are very happy with it. The web site and ordering process was easy to navigate and the delivery was quick and efficent. Would highly recommend Solo Fitness.”

Posted 1 day ago

“Excellent product, service and delivery! Reinvigorated my enthusiasm to get back out in the gym! Thank you!”

Posted 1 month ago

“Unfortunately I cannot give more than a one star at present due to the fact I still haven't received my order one week on....Order no #SOLO2557. I sent an email on Friday 1st March at 7.09am to ask if someone could at least chase up my order and contact me back the same day and no one has bothered regardless that you are open from 8.30-5.30. Customer service was none existent due to no response to my email very dissatisfied and I can't comment on the item ordered as it hasn't arrived.”

Posted 1 month ago

“Great service and well made product.”

Posted 1 month ago

“Love the products. They look sleek and very smart. Great delivery and service all around.”

Posted 2 months ago

“Product looks great: a good quality leather medicine ball that looks like it’ll last the course. Thank you Delivery took longer than expected, but it was Christmas and they were straight onto it in the new year, so no complaints.”

Posted 3 months ago

“Bought a vintage punch ball for my grandchildren This arrived in time for Christmas and is a quality product. I would recommend this firm.”

Posted 3 months ago

Hi Lorraine, Thanks very much for the kind feedback. Great to hear you're pleased with the product. If we can ever help with anything in future, please just let us know! Best wishes, Colin

Posted 3 months ago

“Very poor service. I have called and asked for a certain day delivery. My order amount was not small - over 1500£ order not only wasn't delivered on time but tracking was still showing it were in a warehouse while it was just dropped on a pallet outside the house without any notification or signature. A very heavy delivery was just left on the street. Very disappointed with this type of service.”

Posted 3 months ago

Hi Kristine, I'm sorry the delivery of your order didn't go as planned. This falls short of the level of service we aim to provide. I'll ensure your feedback about the tracking and communication issues are addressed by our operations team and courier partner. Thanks for taking the time to leave us your feedback. Best wishes, Colin

Posted 3 months ago

“Excellent product, incredible customization, and outstanding customer care.”

Posted 3 months ago

Hi, Emanuele; thanks for taking the time to leave us a review. We were delighted to hear you're pleased with your order, it looks fantastic now installed. Hope you enjoy using the rack. Best wishes, Colin

Posted 3 months ago

“Excellent service Experience communication and support Absolutely great attention to help and support regarding a product and prompt support Thank you”

Posted 4 months ago

Hi Marian, Hope you're well! Thanks very much for taking the time to leave us your feedback. If there's anything we can do to help in future, please don't hesitate to get in touch! Best wishes, Colin

Posted 4 months ago

“I am very please with the equipment and product however the delivery process was not as promised. I was advised someone will contact me with delivery time but this didn’t happen and despite sending emails to clarify this did not get a response from the team. I also paid extra for delivery in your chosen room option but the delivery team were unable to do this as it meant going up a flight of stairs. I later emailed the solo fitness team to clarify if this delivery option excluded stairs but didn’t receive a response. I would recommend the product itself however I wasn’t happy with the delivery or the lack of communication from the solo fitness team regarding the delivery.”

Posted 4 months ago

Good afternoon, Thanks very much for taking the time to leave us your feedback. Please let me offer my apologies for this. It sounds like our delivery and communication weren't up to scratch here. I'll personally look into how our team seems to have missed your emails. It's unusual that they wouldn't get back to you, and definitely isn't at the level we expect. I'll send you a message now about the in-room delivery because this isn't the service you've paid for. Kind regards, Colin

Posted 4 months ago

“The dumbbell weights arrived promptly. Good communication about delivery date. Weights are of good quality. Hexagonal shape makes them easier to set out.”

Posted 4 months ago

“Excellent service, excellent product. Ordered and received item next day! I’m very impressed by the quality for the price I paid. I would absolutely order from Solo fitness again. 5 stars.”

Posted 4 months ago

“Excellent product and quick reliable delivery.”

Posted 4 months ago

“Clear website, great build quality and fast delivery with DHL - what more could you ask for?”

Posted 5 months ago

Hi Rob, Thanks for taking the time to leave us your feedback! Glad to hear it was a nice and easy process for you. If we can help with anything else in future - please just let me know. Best wishes, Colin

Posted 5 months ago

“Purchased to replace my bulky dumbbell stand and free up space in my small home gym. Very pleased with the stands, well made, compact, easy to install and use. Highly recommend, especially where space is an issue.”

Posted 6 months ago

“The bench is super sturdy. I got mine with a handle and wheels. It is 60kg and I did not know. The company offered complimentary delivery when I told them I am single woman. Great service!”

Posted 6 months ago

Hi Katila, Thanks so much for leaving us a review. Great to hear you were pleased with the service received. And I'm glad your bench arrived safely - hope you're enjoying using it! Best wishes, Colin

Posted 6 months ago

“Fantastic products. I love the design. I feel the brand has still a little way to go in expanding the product range they have available compared to their competitors. I also think they must rely on reviews and word of mouth because their marketing/social media presence is minimal and the products are not shouted about enough. I feel this is as good as it gets before going into incredibly expensive equipment that is 4 time the cost. I would like to have seen bespoke dumbbell cut outs on the adjustable bench for the size of the weights as the larger weights don’t sit as flush as the smaller weights. I can see why they’ve done this; and really I’m just trying to pick holes because they’re that good! Delivery did come at the wrong time but they do call in advance and luckily it wasn’t an issue. Communication has been great. 100% would recommend if you’re after a stylish gym!”

Posted 6 months ago

Hi Chloe, Thanks so much for taking the time to leave us a detailed review. Great to hear you're happy with the bench. That's a good suggestion on the dumbbell hangers - we'll feed this back to the product team. They are busy working on a few new additions to the range as we speak, so keep your eyes peeled for those in the coming weeks. Thanks again for your review. Colin P.S. Love the wood panelling!

Posted 6 months ago

“Bench with weights looks great. I had booked a two person delivery but one poor man had to carry bench and weights by himself!”

Posted 6 months ago

Thanks very much for sharing the photo! The gym looks brilliant. Our installers who carry out the deliveries are very used to heavy fitness equipment, so I am assured by our logistics team that he was fine. However, we've changed the delivery service name from 2-man to in-home. Just to make it clearer in future. Thanks for the feedback.

Posted 6 months ago

“Hi, Product is very well finished and looks great, I had an issue to do with the size (more to do with my kit not fitting) which was dealt with quickly and efficiently by Solo. I recived a very friendly phone call and the matter was sorted. Many Thanks for the personal touch, much appreciated.”

Posted 7 months ago

Thanks so much for taking the time to leave us a review. We'll make sure to feed back to the product team about your dumbbells not fitting, so we can try and introduce some new storage options in future. All the best, Colin

Posted 6 months ago

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Solo Fitness is rated 4.7 based on 110 reviews