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Solihull Lighting Reviews

4.3 Rating 997 Reviews

21 %

of reviewers recommend Solihull Lighting

Company Reviews

4.3

Based on 997 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0121 733 23 23

Email:

info@solihulllighting.co.uk

Location:

181 Haslucks Green Rd, Shirley, Solihull, West Midlands
Solihull
B90 2LG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered exterior light on 25 February 2014. Didn't receive an order confirmation or estimated delivery date/update. Then received a survey for feedback without any communication from the website on the order. Logged on account 2nd march to check order and the status is processing?... It is now 3rd March no light delivered yet - won't be using this site again.”

Posted 10 years ago

“Not impressed to be honest. No response to email asking for expected delivery and method. This review email has arrived before the goods! Therefore cannot comment on quality of goods”

Posted 10 years ago

“Difficult to write a review when I don't yet have the goods! Only put poor as cannot submit without putting something. Perhaps send this email out after the goods have been delivered.....”

Posted 10 years ago

“Can't comment because I haven't received anything yet. Obviously if you want a review you need to send this out later.”

Posted 10 years ago

“Your request for a review is premature. Placed my order on Tuesday and the lights have not yet arrived by Friday. Graham Hawthorn”

Posted 10 years ago

“\went through the payment process for a lamp”

Posted 10 years ago

“Item showed as available in 24 hours but took a day and a half to let me know it wouldn't be available for a month, leaving me little time to find a replacement in time.”

Posted 10 years ago

“Very disappointed so far, product was faulty, reported this 2 days ago with a photograph of the faulty LED light by which the defect could be clearly seen, sent 2 emails and still no reply - not even an acknowledgement of my email. There is still time to sort this out and I am hopeful of a positive response very shortly hence the poor and not very poor.”

Posted 10 years ago

“I placed my order a week ago, as far as I know it is yet to be dispatched. Not sure why?”

Posted 10 years ago

“We are still waiting for the lights to be delivered so not a very positive first experience I'm afraid. Wendy Halls”

Posted 10 years ago

“I was extremely aggrieved to find that I had to pay import tax on top of the published web price. As far as I could see this was at no time flagged up during the purchase process, it should have been extremely clear.”

Posted 10 years ago

“My order from the website was accepted and acknowledged , but I received an email a couple of days later saying that the item was unobtainable until the end of the following month. There was still no mention of this when I checked the site again later, and I was not specifically offered a refund - only the opportunity to change the order by phone. To be fair, a few days after I emailed to say that I needed that particular light within the original time-span mentioned, my money was refunded”

Posted 10 years ago

“Ordered some wall lights on 12.10.13.Order accepted so assumed in stock.Informed 16.10.13 that items out of stock till end nov.Payment for them taken on 30.10.13.Enquired end Nov about delivery and was told that lights at customs and would be despatched within days. Informed 04.12.13 that it would be now middle of December.I feel let down by this supplier who should not have taken orders for items they have not got in stock.When I eventually receive lights I will never use this company again.”

Posted 10 years ago

“Order placed 20 Nov. Expected 2-3 days delivery. Emailed for update. No reply. Rang and was told you would ring back with update. Never rang. Rang on Saturday. Told ring back Monday. Rang last Monday. Was told the lamp was expected in that day. Delivered Tuesday 3rd Dec. Total 14 days and poor communication. Not impressed. You have lost a customer!”

Posted 10 years ago

“My lights had no fitting instructions and”

Posted 10 years ago

“After placing the order the processing of the order was very slow, I received no progress report and in the end I had to ring up and chase the order. Parcel Force said the address was incomplete which resulted in delays in delivery. Products appear to be ok and I am happy with the value for money they represent.”

Posted 10 years ago

“Lights not available although order was processed, and money taken.”

Posted 10 years ago

“Still have not received my goods.”

Posted 10 years ago

“Havnt recieved my lighting yet or an email to say thier that your dispatching it ordered the 18 th its now the 23rd”

Posted 10 years ago

“Just received 3 wall lanterns which was supposed to be black .looked black on web site and on two of boxes they arrived in only to find they are green .? No colour stated on site but asked for black , arrived very quickly”

Posted 10 years ago

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Solihull Lighting is rated 4.3 based on 997 reviews