How would you rate
"Delivered promptly. Well packaged. Great price and looks fabulous in our sun room."
"Delivered as stated , not put up yet but all looks fine."
"I made a purchase online and am still waiting for a pricematch confirmation. I made numerous contact but had no joy, i feel they are not true to there word!
Maybe someone will contact me now?!?"
"We were very impressed with the range of lights in the shop and if the light we had chosen had been in stock we might have had a completely different experience. The lights didn’t come in on the date we were told - we had to keep trying to phone the company to get information, especially as they’d taken full payment of £500 up front. On multiple occasions when we did finally speak to someone we were told they would call back, but they never did. When they finally sent the order to us, they’d sent some wrong parts.
Their customer service is appalling and we will never return to Solihull Lighting. Fortunately we love our lights."
"I ordered an outdoor wall light online which, when fitted, was found to have a faulty sensor (the range was poor). The company offered a replacement without any fuss and although it took quite a while for the replacement light to arrive, probably due to sourcing and because it all happened over the Christmas period, the light's sensor range was as specified on the box."
"Standing about for at least 30 minutes. Asked for help and was told by young shop assistant that she would be there shortly. Looked again and the same assistant was talking to another person about a recent operation. She saw me standing there and looked away"
"Quick delivery from initial order and good communication when delivery was made"
"Great website easy to order &a great range of lighting .
Also when you go into the shop the ladies are very helpful
@give good advise
"Great range of lighting, both on display and on line. Good for checking out styles and options and I found the perfect light for my use. Integrated LCD for a very tall stairway means now this dramatic light is in place I won't need to change the bulb again!"
"Quick delivery. good packaging."
"Excellent price, much cheaper than elsewhere, and fast delivery."
"Easy transaction on the website, posted within stated time, good parcel tracking, well packaged, everything as ordered. Good price compared to others. Can’t ask for more than that. Thank you"
"Excellent products at very good prices. Well packed and prompt well documented delivery."
"The light has been dispatch almost immediately
This light looks amazing it is expensive but we are happy with the product so far."
"Good light. Have not installed it yet though. Looks good ."
"Visited the showroom and service was non existent. Was ignored for over half an hour. Eventually ordered. Took over four weeks to receive my total order. Phones were not answered, answerphone messages not replied to, when promises were made to resolve issue, they were not carried out. A really disappointing service from a local company. Will not use them again."
"The WORST customer service. Do not reply to emails, answer the phone or EVER return messages left on voicemail. I would advise not to use this company."
"Speedy delivery,brilliant lamp at a brilliant price. First class service."
"Quality of light fittings was good and delivery spot on"
"Lovely product, good quality, a nice heavy and sturdy weight. Packaged really well and speedy delivery. Certainly use again"