Sofa & Home Reviews

4.48 Rating 187 Reviews
88 %
of reviewers recommend Sofa & Home
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Customer Service
Communication Channels
Telephone, Email
Read Sofa & Home Reviews
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Phone:

01652 650942

Email:

help@sofaandhome.co.uk

Location:

Wheatfield House, Old Vicarage Park, Scawby, Nr. Brigg, North Lincolnshire

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Anonymous
Anonymous  // 01/01/2019
I cannot comment on the actual mattress that I purchased as, I won't be opening it for another couple of weeks. This review is therefore in relation to the service I received.
I identified which mattress I wanted in a local store. Sofa & Home were selling it £150 cheaper. Before placing my order, I rang to check availability. I was told that it was out of stock at the manufacturers but, was expected back in o n approximately 3rd August and, would be with me a couple of days after. This was perfectly acceptable to me and I placed my order online. The mattress was delivered today, the 6th Augus t.
As I have been aware from the start, when my order would arrive, I can only say that I am very happy with the service I have received. If you are in a rush please ring first to check availability.
Posted 4 days ago
Having ordered online for a product that was in stock and showing delivery within 24 hours I bought a mattress that was needed quickly. I was telephoned by the not so pleasant Julian to notify me it was not in stock and wouldn’t be until August. Customer service is not great for a company who’s policy is only clearly explained in an email once payment has been taken. Had my disappointment been handled with a clear explanation with an apology, I’d have proceeded with an order of something that was available and in stock. During this difficult time, and businesses being impacted negatively. I’m shocked that a man can drive away clients in the manner, that Julian clearly does after reading reviews. Which is unfortunate for him. I am a person who was impressed with the furniture offered on the website and the prices shown. And someone who would have been a frequent customer due to my own business needs. I tend to show support to smaller businesses like this company rather than bigger companies. But I can say without a doubt that this has been my worst customer experience to date with any company I have ever dealt with. It’s a company that clearly is not concerned with keeping customers happy nor wanting returning business. I will however say my refund was processed quickly, and offer some advice. Don’t be so quick to change from the polite man you were at the start of our conversation to the rude person you were once you assumed I’d automatically want a refund. It’s cost you thousands of pounds in future orders on this occasion.
Posted 3 weeks ago
Under normal circumstances delivery times stated on the product page would be accurate, subject to stock availability. Due to COVID-19 shipping delays are putting some suppliers under tremendous pressure with stocks running out to 2 months. IF YOU ARE CONCERNED ABOUT A DELIVERY DATE, PLEASE CALL US BEFORE ORDERING.
Posted 3 weeks ago
Brilliant service bed delivered early than expected so bonus would definitely recommend the bed I got is beautiful and very well made could not fault and the mattress is brilliant too if you have to wait it's worth it
Posted 1 month ago
Very efficient service. Delivered when promised, very good product even with spare bolts/screws.Well satisfied.
Posted 1 month ago
Youre service was amazing.
Posted 1 month ago
Excellent service .... very worried after placing the order .... the reviews We’re not good . However I received my sofa within 2 weeks very happy , direct from the manufacturer.
Posted 1 month ago
Absolutely fantastic service kept informed all the way through
Great bucket seat and pouffe
Many thanks will definitely use your website again
Posted 1 month ago
Great product and service, particularly as was purchased during lockdown
Posted 2 months ago
Excellent customer service. Highly recommend doing business with this company. A*
Posted 2 months ago
Excellent customer service. I was kept informed of the delivery timescales and I am very happy with the products when they arrived. Would strongly recommend anyone to buy from Sofa & Home
Posted 3 months ago
Really fast and personal service and response to questions. Love my beanbag -thank you!
Posted 3 months ago
Absolutely brilliant service. Kept me well informed throughout the Covid-19 shutdown and helped me get what I wanted as soon as it was possible to do so.
Posted 3 months ago
Can't thank you enough for all of your help in getting us a bed delivered so quickly and at such a challenging time too. Highly recommend.
Posted 3 months ago
Great service, arrived ahead of time, good communication and great product.
Posted 4 months ago
Fantastic ! Very prompt and professional service.
Posted 5 months ago
Great service thanks
Posted 5 months ago
Excellent service. Product arrived earlier than expected.
Posted 5 months ago
Good quality chairs a very good buy
Posted 5 months ago
Very satisfied with recliner swivel chair.,Expertly packed with no damage.,Expertly made and material used very hard wearing. Would recommend. Absolute love my chair.
Posted 5 months ago
very good product good price fast delivery
Posted 5 months ago
Sofa & Home is rated 4.48 based on 187 reviews