Sofa & Home Reviews

Name: Sofa & Home
Address: 23, Old Vicarage Park, Scawby, Scawby
Rating: 4.43

4.4 Rating 223 Reviews

87 %

of reviewers recommend Sofa & Home

4.4

Based on 223 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Sofa & Home:

Your Home - Your Way. An Online Furniture Store providing you with stylish & inspirational things. Taking pride in Design and committed to providing a Customer Service above your expectations.

Visit Website

Phone:

01652 650942

Email:

help@sofaandhome.co.uk

Location:

23, Old Vicarage Park, Scawby
Scawby
DN20 9RL

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Sofa & Home 5 star review on 11th December 2020

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like the unit ,the delivery tracking site was confusing but they did ring a week later with a 2 hour time slot”

Helpful Report

Posted 3 years ago

“Dreadful. The same problem as mentioned by multiple other customers in that they are advertising items for sale on their website that are not in stock and may not be back in stock for several months, if at all. The problem was exacerbated by Julian, who was just plain rude. He seemed genuinely affronted that I should be annoyed at the company’s failure. Using phrases such as “young man” and “I am 72 years old” do not make for great customer service when you have already utterly failed in fulfilling the order.”

Helpful Report

Posted 3 years ago

There is a UK and World shipping crisis at the moment, due to the COVID and BREXIT combination. Some customers are understanding of the situation and are prepared to wait. Delays on some items are now several months, please call us first before ordering.

Posted 3 years ago

“Excellent customer service, extremely prompt delivery, good quality chair and stool purchased. Very pleased, thank you”

Helpful Report

Posted 3 years ago

“I ordered two bar stools from this company. There was no indication on their website that these were not in stock. I rang and was told by a very rude gentleman it would be delayed and was given the end of November. This came and went. I rang again and was told he would call me back, but didn't. I had to ring the manufacturer who told me they would arrive 2nd December as there are problems at the docks. Eventually they arrived today. This company doesn't operate to distant selling regulations and still have said bar stools available on their website. Trading standards a very below part. Covid excuse after excuse. As a small business owner myself, it amazes me how someone with an attitude of this person, Mr Rude, even has a business in these times. Arrogant, rude and pompous. Was told after I said if I didn't get them within 2 weeks I would cancel, that good luck as the prices would be alot higher in January with a sniffle condescending attitude. My reply was that was my choice I never have left a bad review as I know how tough it is. Firstly don't put items on your website that are not in stock or at least mention it in your website, so the consumer has a choice. Secondly, don't talk down to people, you are no better than anyone else. My advise is to avoid this persons company, even if it means paying abit more elsewhere. Horrible person”

Helpful Report

Posted 3 years ago

“I would like to add to my review after reading others. I was also contacted by Julian this morning. I agree, very rude. I told him I needed the table for Christmas so would cancel the order as I can get it from ‘Very’ by the 15th of December. The only reason I didn’t buy from the originally is because sofa and home offered free delivery which I thought was good and saved me £20 in these difficult times. The response I got was ‘good luck’ in a rude, sarcastic manner. It seems Julian could do with some customer service lessons after reading a lot of other people have had the same manner.”

Helpful Report

Posted 3 years ago

“You really shouldn’t allow people to purchase something if it is not in stock. I know have to wait 7-10 days for a refund. We need a table for Christmas, because I know have to wait this long for my money back there’s a good chance we won’t be able to purchase one from another company in time. Very poor.”

Helpful Report

Posted 3 years ago

“Great communication, order a Pisa recliner chair. Hubby put it together easily and it’s fantastic. Excellent quality. Would upload a photo but no facility too. Would recommend highly both website and chair. Love it xx”

Helpful Report

Posted 3 years ago

“Ordered a dining and chair set, call the next day from Julian to advise item out of stock and a expected date provided, unfortunately it was a little too later than required. I found Julian to be very pleasant and no objections to cancelling my order. Thank you for letting me know early Will visit the website again”

Helpful Report

Posted 3 years ago

“1st class service from start to finish, ordered a Capri double bed, great bed, arrived before the estimated time, arrived on the day required, great communication from order to delivery, would recommend to anyone,”

Helpful Report

Posted 3 years ago

“21/9/20 Ordered from Northern Ireland 2 Biaritz swivel chairs & received them 15/10 within an hour of quoted time. Quicker than anywhere else AND considerably cheaper. Full marks.”

Helpful Report

Posted 3 years ago

“Our first set was set with incorrect drawers but this was rectified immediately by Julian and the replacement was spot on. We were very pleased with it.”

Helpful Report

Posted 3 years ago

“This company is an absolute joke. I’ve never ever received a phone call mere moments after ordering with some pompous chap saying he ‘couldn’t entertain my order’ as my delivery address didn’t match my billing address, at Least I can only assume that’s why. I paid by Apple Pay and as I have only just moved I hadn’t updated this. I wasn’t given an opportunity to rectify this. I have emailed as payment has been taken only to be told it may take 14 days to return my money. I want to swear... AVOID AVOID AVOID.”

Helpful Report

Posted 3 years ago

Suspect fraud. Postcode & Address did not match. Owner's card processed for a refund immediately.

Posted 3 years ago

“Ordered a table to be delivered to highlands and islands! They took my money and then with in 20mins a phone call from the charming Julian to say that they didnt deliver this far north so they could refund me in 7-10 working days! Outrageous!!! Have never spoken to such a rude man! He actually sneered when i asked him for an instant refund as it was only for £180!!”

Helpful Report

Posted 3 years ago

There is no point in leaving a review if one of our furniture suppliers does not deliver to the Island of Shetland. We advised of a shipper, but the customer refused. Our payment provider refunds in 5-10 days.

Posted 3 years ago

“Ordered a Jay-Be guest bed. S&H kept me informed of delivery status and that it would come direct from the manufacturer. Delivery date was missed by a day and when the iem arrived there was some damage to the box and some cosmetic scratches on the frame. Can't fault S&H here, they went back to Jay-Be and arranged for a mattress topper and a cover for the bed to be delivered in compensation, avoiding the need to arrange for returning the bed. Good service all round.”

Helpful Report

Posted 3 years ago

“I very rarely leave a review but this company have been genuinely excellent and therefore deserve it. I ordered a bed and mattresses in June 2020 and a couple of days later received a call to say that due to Covid -19 there were supply delays. Gave us the option of cancelling all of part of the order. Proceeded and contacted them again in August for an update. One product would be fine for delivery in Sept but no update on the other and again we were given the option to cancel all or part of the order. We cancelled the product with no update (refund quick and efficient) and received the bed in Sept as promised. Great product, great customer service.”

Helpful Report

Posted 3 years ago

“Due to Covid, there was a delay in delivery. Julian was very good and called immediately to let me know so i could tailor my expectations. He also called to let me know that an opportunity for delivery became available, and my item was with me the next day.”

Helpful Report

Posted 3 years ago

“I cannot comment on the actual mattress that I purchased as, I won't be opening it for another couple of weeks. This review is therefore in relation to the service I received. I identified which mattress I wanted in a local store. Sofa & Home were selling it £150 cheaper. Before placing my order, I rang to check availability. I was told that it was out of stock at the manufacturers but, was expected back in o n approximately 3rd August and, would be with me a couple of days after. This was perfectly acceptable to me and I placed my order online. The mattress was delivered today, the 6th Augus t. As I have been aware from the start, when my order would arrive, I can only say that I am very happy with the service I have received. If you are in a rush please ring first to check availability.”

Helpful Report

Posted 3 years ago

“Having ordered a table that indicated it could be delivered within 7 to 9 days, I was contacted by Julian the following day who informed it wouldn’t be delivered for another 7 weeks. Not a problem, said I needed the table much sooner and cancelled. He then informed me that his company wouldn’t ‘entertain’ any further business with me as I had cancelled the order. Far from apologising for the inconvenience caused and offering other alternatives, he was happy to lose a potential future customer by this arrogant attitude. Brilliant customer service, well done!”

Helpful Report

Posted 3 years ago

Suspect fraud. Owner's card processed for a refund immediately.

Posted 3 years ago

“Slightly delayed ( no surprise in circumstances) but followed up by telephone from Julian providing further details on delivery.”

Helpful Report

Posted 3 years ago

“Having ordered online for a product that was in stock and showing delivery within 24 hours I bought a mattress that was needed quickly. I was telephoned by the not so pleasant Julian to notify me it was not in stock and wouldn’t be until August. Customer service is not great for a company who’s policy is only clearly explained in an email once payment has been taken. Had my disappointment been handled with a clear explanation with an apology, I’d have proceeded with an order of something that was available and in stock. During this difficult time, and businesses being impacted negatively. I’m shocked that a man can drive away clients in the manner, that Julian clearly does after reading reviews. Which is unfortunate for him. I am a person who was impressed with the furniture offered on the website and the prices shown. And someone who would have been a frequent customer due to my own business needs. I tend to show support to smaller businesses like this company rather than bigger companies. But I can say without a doubt that this has been my worst customer experience to date with any company I have ever dealt with. It’s a company that clearly is not concerned with keeping customers happy nor wanting returning business. I will however say my refund was processed quickly, and offer some advice. Don’t be so quick to change from the polite man you were at the start of our conversation to the rude person you were once you assumed I’d automatically want a refund. It’s cost you thousands of pounds in future orders on this occasion.”

Helpful Report

Posted 3 years ago

Under normal circumstances delivery times stated on the product page would be accurate, subject to stock availability. Due to COVID-19 shipping delays are putting some suppliers under tremendous pressure with stocks running out to 2 months. IF YOU ARE CONCERNED ABOUT A DELIVERY DATE, PLEASE CALL US BEFORE ORDERING.

Posted 3 years ago

Sofa & Home is rated 4.4 based on 223 reviews