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soak.com Reviews

3.8 Rating 4,916 Reviews

69 %

of reviewers recommend soak.com

Company Reviews

Product Reviews

3.8

Based on 4,916 reviews


Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order online. Delivery on time by helpful delivery guys. Items well packaged and good quality.”

Posted 4 years ago

“Arrived very well packaged and on time. Not installed yet, therefore I am unable to rate product successfully.”

Posted 4 years ago

“Haven't yet had it fitted but seems to be very good. It was delivered well packaged and earlier than anticipated. The service from Soak has been excellent on several occasions.”

Posted 4 years ago

“It all started very well. Good prices, easy ordering. After that, all downhill. On Tuesday Aug, 6th, I contacted Soak.com asking for any information with regards to my delivery. Your representative told me that my order is to be delivered Friday Aug, 9th. Great. On Thursday Aug, 8th I receive an e-mail from yourselves asking me to write a review with reference to my overall experience with Soak.com. Having as yet not received my order, I contacted Soak.com once more on the 8th, to ask for my confirmation on the order delivery date. Again I was told Friday 9th, and that the delivery company shall contact me by text sometime before delivery time. Friday 9th arrives, by now I have removed the toilet/cistern and the basin at the job address and I am waiting for delivery sometime that day. At 9-56am I receive a text from yourselves telling me that my order is only now being processed and I shall receive an e-mail soon as the order is to be dispatched. I immediately contact the same number as from where I had been told twice of my confirmation delivery date was Friday 9th, today. The very pleasant lady I spoke to, kept me on hold for approximately 8 minutes, while she searched for an acceptable explanation as to what went wrong with my order. She confirmed that my delivery is for Monday 12th, and not today, 9th. Just how angry am I now.? I am now put in a very uncomfortable position with my customer, having to explain the situation which was at no fault of my own. Instead of the job being finished this weekend I now have to return Tuesday 13th, my earliest date, to complete the job. In the meantime I have to reinstall the toilet/cistern for the customers use for the next 3 days. Also as my order consisted of a bath waste/overflow, I had to go out and buy the same fitting at my own expense, £ 18, to enable the customer to be able to use their existing bath. Thank you for all that. Needless to say I shall think twice before making any further orders with Soak.com, unless you can find it within yourselves to somehow soften the blow you have put upon me. P.S. Please do not come back to me saying that no work should be carried out until orders are have been checked for any damages. This very embarrassing position your company have put me in is all down to Soak.com, being unable to deliver on a date that had been confirmed to me TWICE. Thank you for all that.”

Posted 4 years ago

“Great service”

Posted 4 years ago

“soak was able to fill an order by telling me it was in stock so that it could be delivered to me ASAP unlike a more well known company Victoria plumbing who let me down. The only thing I can see that could be improved is that the courier company could have actually contacted me as they just showed up on the door a day later than expected without an email from then or a phone call”

Posted 4 years ago

“very good”

Posted 4 years ago

“I am very disappointed that after I installed one of their showers, it worked for a day and stopped working (I will write a separate review for the shower). I contacted Soak to let them know and I was told I will be contacted by their after sales team within 48 hours but as I write this review almost 9 days later I have not heard from anyone from the after sales team. I have chased 3 times and I have been told that I will be contacted soon but I haven't. It seems that the warranty that comes with goods are not worth the paper they are written on. If I don't hear by end of today I will be going to my local trading standards.”

Posted 4 years ago

“Chris was very helpful and checked my order. We were then given a date and the order was delivered promptly. Just checking it at the moment”

Posted 4 years ago

“Good quick delivery”

Posted 4 years ago

“""”

Posted 4 years ago

“Marina was excellent.”

Posted 4 years ago

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Posted 4 years ago

“Being able to chat online before purchasing was very helpful. It enabled me to get answers to my questions which meant I got the right product with the correct fittings. The delivery was on-time. The product was exactly what I wanted. Five star service.”

Posted 4 years ago

“As always excellent from Soak.com. Delivery perfect and product looks amazing.”

Posted 4 years ago

“Taps were as described and delivered when promised. Very happy with quality.”

Posted 4 years ago

“Good service but no information from courier on date or time of delivery Lucky to been in”

Posted 4 years ago

“Highly efficient company would highly recommend”

Posted 4 years ago

“Our panel was as described and arrived on time but was a little damaged,luckily we could trim the damage off.”

Posted 4 years ago

“Timely delivery, and goods arrived in perfect condition. It would be great to be able to manage any changes to delivery/order online, instead of having to use email.”

Posted 4 years ago

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soak.com is rated 3.8 based on 4,916 reviews