Snuz Reviews

Name: Snuz
Rating: 4.18

4.2 Rating 284 Reviews

78 %

of reviewers recommend Snuz

4.2

Based on 284 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Phone:

01386 791023

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery good quality xx”

Helpful Report

Posted 5 months ago

Hi Patricia, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 2 months ago

“I have not received my purchase and I’m very disappointed. Can someone please help me as to when I will receive it. Thank you”

Helpful Report

Posted 5 months ago

Hi Glenda, Thank you for taking the time to leave us a review. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 2 months ago

“Good quality product that does the job nicely. However I didn't receive a confirmation email upon purchase (I checked my junk - not there). I received a quick response when I contacted snuz to make sure my order had gone through.”

Helpful Report

Posted 5 months ago

Hi Laura, Thank you for taking the time to leave us a review Melinda! We are so sorry to hear that you experienced an issue with your purchase but we are so pleased to hear that we have rectified this promptly for you. We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 2 months ago

“We bought a replacement fabric set for the snug pod 3. The shelf below came poorly stitched meaning that we had to make an alteration to get it to actually fit the snuz pod. Nothing wrong with the cot replacement. Just a shame because of how much you spend to replace these.”

Helpful Report

Posted 5 months ago

Hi Matt, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 2 months ago

“The delivery driver delivered the package to an unknown house so I never received the original package. After a lot of emails and process they finally sent some of my items out, which I have now received. But I am still waiting on one more item which I haven't had any updates on and have re-chased. Not a fun process to go through when you are 7/8 months pregnant and ordered this about two months ago now. I wouldn't use their website again.”

Helpful Report

Posted 6 months ago

Hi Rebecca, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz delivery. We do appreciate all feedback from our customers and this will be reviewed internally. Best wishes Holly

Posted 2 months ago

“It seemed really comfy just to snuggle but when it came to actually sleeping, it put my upper back into a really weird position, and made my hips dig in to the mattress so I ended up with upper back and hip pain which was not the desired result at all. It’s a shame because it’s well made but it doesn’t suit me at all.”

Helpful Report

Posted 6 months ago

Hi Beth, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz Curve. We do appreciate all feedback from our customers and this will be reviewed internally. Best wishes Snuz CE Team

Posted 2 months ago

“Needed some spare parts - customer service was brilliant”

Helpful Report

Posted 6 months ago

Hi Vanessa, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 2 months ago

“I really love Snuz sleeping bags for my baby. They are 100% cotton, comfortable and very well made. The zip for easy nappy changing is extremely useful. This is the reason why I struggle to use other brands versions - they either don’t have an easy nappy changing zip or are made out of synthetic materials. They are expensive but I will continue to buy them for my baby.”

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Posted 6 months ago

Hi Livia, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 2 months ago

“Quick delivery and superb products!”

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Posted 6 months ago

Hi Vasilisa, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 2 months ago

“I did so much research online for the perfect pregnancy pillow and I really thought I’d found ‘the one’ from Snuz. Unfortunately I’ve found myself waking in the middle of the night struggling to turn over with such bad pain in my lower back. I’ve given this pillow a couple of weeks of trying out to see if there’s a better way to use it but sadly now it’s just laid at the side of the bed not being used. Also wouldn’t recommend this for taller people because I feel like my ankles were at the very bottom of the pillow and made it hard to stay in position.”

Helpful Report

Posted 7 months ago

Hi Leonie, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 2 months ago

“Quick delivery. Good product.”

Helpful Report

Posted 7 months ago

Hi Alice, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 2 months ago

“Beautiful design and colour. It was extremely well packaged too and very easy to build. Can’t wait for the little guy to arrive now so he can try it out!”

Helpful Report

Posted 7 months ago

Hi Laura, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 2 months ago

“Great cot, good quality. Good storage underneath and on the sides. Easy to carry in other rooms. Have matching mattress protector and sheets. Would love to see more sheet designs then the few basic ones available. Would also love to see full bundles in future where you can buy a whole set of everything not just the cot. Little feedback: Wouldn’t mind if the stickers would be placed elsewhere or made smaller especially the ones which are just translations. Just looks tacky.”

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Posted 7 months ago

Hi Stef, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 2 months ago

“These items are very flimsy, this is the third one I've bought. Just don't ever lean on it, which is easy to accidentally do when you have it in the beside bed position and you're picking up your baby in the middle of the night.”

Helpful Report

Posted 7 months ago

Hi Imogen, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 2 months ago

“A few days after ordering this replacement part, I received a refund on my card with no notice or explanation from the company. Didn't bother reordering because with no other information, I assumed it would just happen again.”

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Posted 8 months ago

“Very helpful. We ordered the wrong size and Snuz were very helpful in arranging a return courier and refund! Product is fantastic”

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Posted 8 months ago

“Very good and rapid service but coming from England, had to pay hefty customs duty. Makes for an expensive purchase.”

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Posted 8 months ago

“The toddler bed rails don’t fit properly and my daughter rolls a lot in her sleep and has fallen out every time. I would have expected them to be higher and longer. Disappointed”

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Posted 9 months ago

“Absolute game changer for pregnancy pillows. Still able to use own pillows on the head, perfect alignment for the back and hips and very comfy pillow for the bump. Love it.”

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Posted 10 months ago

“We have used multiple Snuz products for both our children and have been delighted have no complaints. Great products; well made and designed. Recently I had to purchase a replacement part for a SnuzKot because I had misplaced it and the customer service team were super quick and efficient. Would highly recommend”

Helpful Report

Posted 10 months ago

Snuz is rated 4.2 based on 284 reviews