Name: Snuz
Rating: 4.18

“Good quality!!”

Posted 2 months ago

Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Snuz CE Team

Posted 2 months ago

“Thank you. It's good to have possibility to buy spare parts”

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Posted 2 months ago

Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Snuz CE Team

Posted 2 months ago

“I would not recommend ordering from Snuz if based outside of the UK. For a relatively small order we had to pay customs, taxes and charges of approx 1/3 of the value of the order. This was not flagged to us in advance and would have made a lot more sense to purchase these locally.”

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Posted 2 months ago

Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 2 months ago

“My order was cancelled without any notification so I was waiting for the product. I am so dissapointed about the customer service. I feel so “funny” that I receive e-mail and I was asking feedback about the purchase… no comment.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 2 months ago

“Fantastic sleeping bag great for Mia's bedtime”

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Posted 2 months ago

Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Snuz CE Team

Posted 2 months ago

“Great product and a fast delivery service. Thank you.”

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Posted 2 months ago

Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Snuz CE Team

Posted 2 months ago

“Very impressed with the Snuzbaskit. Excellent quality and perfect for my newborn. It’s very lightweight and great to take to the grandparents house. I had a query about my delivery and the Snuz customer service team were very quick to reply to my email. 100% recommend :)”

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Posted 2 months ago

Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Snuz CE Team

Posted 2 months ago

“The mattress I ordered to match our snuzpod does not fit the bed even though it says it is the same edition. I called and emailed snuz to ask where to return the unopened mattress and was told I would receive a call back as the lady I needed to speak to was ‘on the other line’. I neither received a call nor an email reply and I have tried multiple times now. I have a mattress sat waiting to return having now bought one that fits, and nowhere to send it. Really disappointed with the customer service and the fact I am £44 out of pocket.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 2 months ago

“Very pleased with the nursery furniture.....thank you”

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Posted 2 months ago

Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 2 months ago

“Delivered on time. Bought this for our new grandchild to use at our home. My daughter has got one also snd really pleased with it….”

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Posted 3 months ago

Hi Ella, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 3 months ago

“As an expectant mother due to give birth to our first little one in April, we spent our Christmas shopping and researching everything baby. We visited a local stockiest of the Snuzpod and were highly impressed with the stability, sturdiness and overall look of the Snuzpod. In comparison to other bedside cribs available in store we found ourselves gravitating back to the Snuzpod. Very stylish, I loved the colour range and rocking frame which can also be stabilised. We cannot wait to use the Snuzpod.”

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Posted 3 months ago

Hi Paige, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 3 months ago

“Good quality items”

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Posted 3 months ago

Hi Daniela, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 3 months ago

“Good quality product and fast delivery would recommend.”

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Posted 3 months ago

Hi Abbie, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 3 months ago

“Unfortunately the wrong item was sent, however when I spoke to someone on the phone she couldn't be more helpful. A really lovely and helpful lady who got my order to me the next day, thank you so much.”

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Posted 3 months ago

Hi Victoria, Thank you for taking the time to leave us a review Melinda! We are so sorry to hear that you experienced an issue with your purchase but we are so pleased to hear that we have rectified this promptly for you. We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 3 months ago

“I bought this as a gift for my daughter in law she purchased a snuz pod crib for the baby who is due in May she was really happy with it”

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Posted 3 months ago

Hi Sharon, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 3 months ago

“Item ordered as a gift. Never arrived. When I checked my bank statement, item had been refunded with no explanation. Baffling. Very poor experience. Would not recommend.”

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Posted 3 months ago

Hi Jane, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz experience. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 3 months ago

“Only order if you live in UK. If you order to EU you have to pay the tax upon delivery. And if you want to return it, you have to foot the cost yourself. Customer service is bad too - you can only email then you have to wait days for a response and it’s a ‘pay extra to receive it or send it back’. Wouldn’t recommend for EU customers.”

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Posted 3 months ago

Hi Susie, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz delivery. We do appreciate all feedback from our customers and this will be reviewed internally. I can confirm that our team do have a 1-3 day response time, therefore your query has been solved within that time! Best wishes Snuz CE Team

Posted 3 months ago

“I was rather disappointed with the bundle that I purchased. The cot had rough wooden bits and we had to sand it ourselves. In addition the duo mattress is marked as Don’t Buy by Which magazine as it failed most of their safety tests. I am throwing it away and buying Which recommended alternative instead.”

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Posted 3 months ago

Hi Yana, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 3 months ago

“Ordered a crib at the end of Oct, didn’t receive a confirmation email although the money was taken out of my account right away. It took 4 and a half weeks for my order to arrive, and never received any emails to be able to track my order”

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Posted 4 months ago

Hi Mhairi, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Best wishes Snuz CE Team

Posted 3 months ago

“Great product and very good customer service.”

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Posted 4 months ago

Hi Jemma, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 3 months ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Snuz Reviews