Really sorry that the order has arrived and you are not happy with it. If you would like to send across some images of the order to us we will look into this for you and see if the item could have been produced differently or if it was an issue with the image upload.
If you send images over to email@example.com we will resolve this issue for you.
Really sorry that the order has not been received yet, I can see that the order has been put on hold at customs https://track.aftership.com/trackings?tracking-numbers=7179525463&courier=dhl
Really sorry for the delay, we will contact the courier for you and get this resolved ASAP so that the parcel is delivered to you.
Many Thanks and apologies once again.
Really sorry to hear that the order has not arrive with you, please view tracking details below from the courier with the parcel rejected and currently being returned to us.
This is due to the recipient not living at the postal address, if you can please contact us with the correct delivery address we will look to see if we can get this redirected for you.