Thunder Buddy Reviews

Name: Thunder Buddy
Address: 312 Arizona Ave, Santa Monica, 312 Arizona Ave, Santa Monica, CA
Rating: 3.96

4.0 Rating 117 Reviews

73 %

of reviewers recommend Thunder Buddy

4.0

Based on 117 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email

About Thunder Buddy:

Snugzy: The World's Loveable Mini Me. Create your own Cuddle Buddy online today

Visit Website

Email:

hello@thunderbuddy.com

Write Your review

Tell us how Thunder Buddy made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Thunder Buddy 5 star review on 24th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered in early December for Christmas. Still haven’t received…”

Helpful Report

Posted 2 years ago

“I want to start with the fact that these dolls are absolutely adorable! My only problem was how they were shipped... they came in a shipping envelope that wasn't padded, wrapped in packing tape rather tightly.....so the only way to open it was to cut the plastic open and it is a small envelope with no room at the top or bottom so even being careful, it is unavoidable to cut the doll.....which happened in my case.. They do take quite a while to recieve. But worth the wait...please change your packaging!!!!! My dolls are ruined but I am not waiting that long to return them so I'm going to stitch them.....”

Helpful Report

Posted 2 years ago

“Ordered my doll on the 12th and it never came. Apparently it’s been in England for 3 weeks now.”

Helpful Report

Posted 2 years ago

“Still waiting on my order! The rating may change once I actually receive it”

Helpful Report

Posted 2 years ago

“I would not recommend unless you order maybe 3 months in advance! I actually thought I was scammed. Order was placed on Dec. 6 and I’m still waiting on delivery which was a Christmas present 12/27 ( they now say 13 days until delivery) so them shipping days they advertise are definitely not accurate! I did get someone to respond to my messages about my order but that doesn’t change anything! I would not recommend this site very poor service!”

Helpful Report

Posted 2 years ago

“I received order confirmation on Dec 1st. Today is 25th December and my order has not arrived. yet I received a request to review the items I purchased a week ago. The quality is impossible to review, however the service and communication are awful. I have made several attempts to contact the company with no success. I would recommend everyone to shop elsewhere.”

Helpful Report

Posted 2 years ago

“I am very disappointed in this experience in every way. I made the order on December 4th and never heard anything again after my original order confirmation. I reached out via PayPal email to you twice but no response. It is now almost Christmas and I have nothing to show for my gift. You have payment though.”

Helpful Report

Posted 2 years ago

“I am extremely pleased with the outcomes of my orders. They did a fantastic job color matching skin tones. The pillows are hilarious, quality is very good as well. I am located in the US and the only complaint I really have is that I was not given a tracking link after about a week and a half. I paid for express shipping and I had to email them for the tracking link. To give an idea of time frame, I ordered on December 2, 2021 and received my package on December 22, 2021. So it wasn’t really express, however not the companies fault. Especially during the holidays. I’m super excited to give these as gifts. They make hilarious white elephant gifts 🎁 will definitely order again ☺️”

Helpful Report

Posted 2 years ago

“What good is a Snugzy if it hasn't arrived yet?”

Helpful Report

Posted 2 years ago

“Awful customer service. The entire process was horrible. I paid an upgraded shipping cost for tracked shipping that arrived within 8 days of order. The product never arrived and the customer service team basically blamed me. Telling me I needed to return the product for a refund. HOW CAN I RETURN A PRODUCT THAT I NEVER RECEIVED?”

Helpful Report

Posted 2 years ago

“Paid for faster shipping. “Receive in 8 days”. Going on 18 days now and still don’t have the order.”

Helpful Report

Posted 2 years ago

“I need the product first to then write ✍️ a review”

Helpful Report

Posted 2 years ago

“Turned out great. Even had special attention to detail.”

Helpful Report

Posted 2 years ago

“Delivery was longer than advertised, but that’s not surprising given current shipping situation. Once it arrived I was very impressed. The quality of materials was higher than I expected. I would definitely purchase again.”

Helpful Report

Posted 2 years ago

“Placed order on 11/29/21. Still not have received an email that my order has shipped. This is a Christmas gift and I don’t believe it will be arriving on time. The site said it would ship within 5 days and yet it hasn’t. Never ordering from here again.”

Helpful Report

Posted 2 years ago

“Just received my Snugzy and it’s the perfect Xmas gift for a family member. It turned out better than I had hoped!! I LOVE it and I know the recipient will too!!”

Helpful Report

Posted 2 years ago

“Was pleasantly surprised by the quality of the snugzy we ordered. It was a huge hit for our white elephant game. Big fan.”

Helpful Report

Posted 2 years ago

“Hilarious. Turned out even better than I expected. Good quality.”

Helpful Report

Posted 2 years ago

“Absolutely love it. Greatest thing I’ve ever given someone as a gift.”

Helpful Report

Posted 2 years ago

“Still hasn’t arrived. Delayed in shipping. I’ll update once it arrives. Ordered Oct 25. Going on 14 days so far. Can’t really blame the company for FedEx delays but it is still disappointing.”

Helpful Report

Posted 2 years ago

Thunder Buddy is rated 4.0 based on 117 reviews