“Maidstone Branch in Kent. Developed a roll of C-41 film for me which came out with various pot marks, chemical marks, and even some kind of dirt stuck on the images. Made even worse that this has happened THREE TIMES NOW.
Definitely not my cameras as I have run through black and white films and they have been fine. Definitely their machine (or the way they care for it.)
Went in yesterday to get a refund (a bus journey which cost £4 in itself) and was told by the Maidstone branch manager it "wouldn't have been their machine" and I wasn't given a refund. Over £12 for precious little.
Avoid. I'll be going to Nik and Trick in Folkestone for colour work next time. At least they have the decency to have a friendly conversation with you- and they're cheaper!!!!!”
“I have been a customer at snappy snaps for over 10 years, the friendly, proficient ,personable ,creative and informed staff have always delivered top quality products for me, I don’t go anywhere else.
Recommend 100%”
“Hounslow store customer service is very good. My daughter and I had a lovely time whilst in the store with Karan and Silvia. They are both very prompt, courteous and super helpful. Their suggestions were very good for our gift. Thank you for the happy experience Snappy snaps.”
“Chelmsford store Alex is a very rude man.
The first print was flawed and the replacement damaged my negatives, which Alex tried to blame me for.
This is unacceptable”
“Sydenham snappy was extremely efficient. Fizza gave me amazing customer support and was very knowledgeable with advice on the service I had wanted.
Thank you Fizza keep up the great work!
:)”
“If I could I I would have given 0 stars as the quality of an aluminium photo panel and coasters I received was extremely poor. On the top of that I was treated very badly by the manager who offered no help, professional advice nor a refund for their poor quality work. I was assured by the member of staff who was dealing with me that my photos were of a very high quality, therefore I decided to go ahead with the order. When I came to collect my gifts I was told that they were greyish probably because of the poor quality of my photos. How misleading and unprofessional! Bad quality, unprofessional staff!”
“If I could I I would have given 0 stars as the quality of an aluminium photo panel and coasters I received was extremely poor. On the top of that I was treated very badly by the manager who offered no help, professional advice nor a refund for their poor quality work. I was assured by the member of staff who was dealing with me that my photos were of a very high quality, therefore I decided to go ahead with the order. When I came to collect my gifts I was told that they were greyish probably because of the poor quality of my photos. How misleading and unprofessional! Bad quality, unprofessional staff!”
“Aylesbury Snappy Snaps
Very helpful staff; sorted the photos I needed off my iPad and adjusted them as I wanted them and printed off within half an hour.
Really great prints and a really great service
Thanks”
“I visited the Canary Wharf store last week and the man who served me was really helpful. He showed me how to use your website and how to design a photobook.”
“I have some precious memories on video and I approached Tony who is the manager of Snappy Snaps Southend with a view to saving the contents of the video onto a format that would keep them safe and would be easy to use. He recommended that they be transferred to a DVD Disc and I was confident with that and had 4 copies made. I have since played the DVD and am very pleased with the quality. I was very impressed with Tony's professional knowledge, excellent customer skills and 1st class service. He is a real asset to your company and I will be highly recommending him and this branch to any potential customer.”
“I have used the Chelmsford shop a few times and it has made myself and particularly some elderly relatives very happy. We transferred a year 6 video of a school production of HMS pinafore onto a cd for our 28 year old son more recently I took some photos of his wedding on my phone into the shop on a Monday morning 2 days after the wedding and Gareth kindly put these into print for me. This made my 85year ol mother (who has dementia) very happy as if it is on a phone or even a photo frame she doesn't remember she has seen it. Prior to this the were photos sent to my phone of a new great grandson and again staff were so helpful in transferring the photos and printing them. I am not a person who enjoys dealing with technology myself and the staff are so courteous and kind they have never made me feel as I I should know what I am doing. It a great service that ha made some elderly relatives that I have extremely happy! Thank you.”
“Great customer service. Staff were all very helpful and cheeeful. Immediately welcomed me into the store and clearly explained options for help. A great experience. Would definitely use again.”
