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Snakehive Reviews

4.8 Rating 29,338 Reviews

96 %

of reviewers recommend Snakehive

Company Reviews

Product Reviews

4.8

Based on 29,338 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Snakehive:

SNAKEHIVE: IT'S WHAT'S INSIDE THAT COUNTS.

We believe that wealth is in the mind, not the wallet, and we choose substance over style every time. Whether it’s products or people, it’s simply what’s inside that counts.

Visit Website

Phone:

01306742775

Email:

sales@snakehive.co.uk

Location:

Unit 1, Tillingbourne Court, Dorking Office Park, Station Road
Dorking
RH4 1HJ

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Snakehive 5 star review on 14th April 2024

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Snakehive 5 star review on 8th April 2024

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Snakehive 5 star review on 21st March 2024

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Snakehive 5 star review on 12th March 2024

96

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great on arrival top class leather product ...but as leather needs taking care of ...don’t buy if you don’t take care of your phone like me 🤔”

Posted 4 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us. I am pleased to hear that you like your case. As our cases are made from a natural, top quality leather product, they do require some TLC from time-to-time to keep the case looking as good as new! Please do contact our Customer Services team at sales@snakehive.co.uk and we will be able to offer you some cleaning tips to help with this. Kind Regards, Snakehive

Posted 4 years ago

“Ordered a case to fit Apple iPhone XR. Lovely case but once on phone sound was muffled and had to return. Refunded very quickly”

Posted 4 years ago

Thank you for taking the time to leave us feedback on your recent experience with us. We are sorry to hear that you have had this issue with your case, however we are glad to hear that you were able to return this quickly and receive your refund. We do hope that you consider us again in the future. Kind Regards, Snakehive

Posted 4 years ago

“I have a apple mobile does not quite fit but it will do.that is the trouble buying on line buying the right item”

Posted 4 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us and I am sorry to hear that the incorrect item has been ordered. Please do contact our Customer Services team at sales@snakehive.co.uk and we will be able to assist with this further for you. Kind Regards, Snakehive

Posted 4 years ago

“The latch was a bit longer on the old telephone model and I could have about 6 cards in there. The new one opens after a while.”

Posted 4 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us. I am sorry to hear that you have experienced this issue with your case. Please can you contact our Customer Services team at sales@snakehive.co.uk and we will be able to look into this for you. Kind Regards, Snakehive

Posted 4 years ago

“Everything was ok with the service.”

Posted 4 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us. We are always looking for ways to improve our service! Please do feel free to contact us at sales@snakehive.co.uk if there is anything we can do to assist with your purchase. Kind Regards, Snakehive

Posted 4 years ago

“no comment”

Posted 4 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us. Please do feel free to send an email to sales@snakehive.co.uk if there is anything that we can assist with at all, we strive to ensure that all of our customers are satisfied with their purchases! Kind Regards, Snakehive

Posted 4 years ago

“After my iPhone 6 packed up I replaced it with an iPhone 8. The new case I had to buy, because the lens is larger on the iPhone 8, is not nearly as good as my previous case. The old one used to snap shut and put the phone into “sleep” mode. Very satisfactory. The new case does not do this and I have to remember to use the “sleep” button each time. On asking about this at Snakehive customer services I was told that this is how it is with the iPhone 8 cover. Not so satisfactory.”

Posted 4 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us. I can confirm that our phone cases do not support the 'sleep/wake' function however please do contact our Customer Services team at sales@snakehive.co.uk so that we can try to resolve this for you. Kind Regards, Snakehive

Posted 4 years ago

“Pleased with it in general but disappointed the case holding the phone is not in proper alignment with the leather outer casing. Not much out but it the slight slant does take the edge off it.”

Posted 4 years ago

Thank you for taking the time to leave us this review on your recent purchase with us and I am sorry to hear that the silicone TPU is misaligned. Please can you send us a photo of your case to sales@snakehive.co.uk so that we can look into this for you. Our cases are covered by a 12 month manufacturing warranty so we can get this rectified for you. Kind Regards, Snakehive

Posted 4 years ago

“Whilst the actual cover is of good quality and the navy blue looks really good I find it uncomfortable when taking a call. First I am left handed and the small fastener that secures the cover becomes a nuisance and then if you have to open it to use I find it cumbersome. I think if used in your right hand it is fine. I will probable buy another one without the magnetic fastener. Sorry Snakehive.”

Posted 4 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us and I am sorry to hear that you are not finding it comfortable to use our case. We will certainly pass this feedback on to our supply team so that we can look into designing cases for our left-handed customers! In the meantime please do contact us at sales@snakehive.co.uk if you have any enquiries at all. Kind Regards, Snakehive

Posted 4 years ago

“Quality of the phone case is ok to a certain extent - the outside part is good however the part that holds the phone does not have all the relevant holes punched out in the plastic so you can lock the phone or turn the phone up and down easily ☹️”

Posted 4 years ago

Thank you for taking the time to leave us this feedback. Please can you email us with your order number at sales@snakehive.co.uk? Our phone wallets do have all of the relevant cut outs for every phone model so that you can use your phone and press the buttons etc., so we would very much like to look into this for you. Kind Regards, Snakehive

Posted 4 years ago

“The case outside looks very old, would think the item has been used for several years making the smartphone not smart.”

Posted 4 years ago

“Am slightly disappointed with the colour which is a bit dull!”

Posted 4 years ago

Thank you for taking the time to leave us this feedback and we are very sorry to hear this. Please can you send some photographs of the case to sales@snakehive.co.uk and we will be able to help resolve this for you. Kind Regards, Snakehive

Posted 4 years ago

“Excellent case in many respects and would have scored 5 except that the case had no hole for the phones port on this Pixel 3a XL case. A case of this quality should have had a head phones hole. Very careless of Snakehive not to have spotted this.”

Posted 4 years ago

Thank you for taking the time to leave this feedback on your recent purchase with us. We are sorry to hear that you have experienced this issue with your case, however we can see that you have purchased a case for a Google Pixel 3 XL, not a Google Pixel 3a XL. These cases are the same size but have different cut-outs. Please feel free to contact Customer Services at sales@snakehive.co.uk and we will be able to resolve this for you. Kind Regards, Snakehive

Posted 4 years ago

“Lovely outer case but the plastic inside section which holds the phone needs wiggling to get charger cable or headphones right into the socket for my iPhone SE- quite annoying.”

Posted 4 years ago

Thank you for taking the time to leave us this feedback and I am sorry to hear that you have experienced an issue with your purchase. Please send us an email to sales@snakehive.co.uk and we will be able to look into this for you. Kind Regards, Snakehive

Posted 4 years ago

“nicely made cover. but dimensions were not clear. Consequently was too small; Never mind, found a good use for it !”

Posted 4 years ago

“The delay is too long with DHL.”

Posted 4 years ago

“Smashing plum colour and the magnet closer works well, my only disappointment would be the plastic casing that holds the phone securely in place doesn't quite fit on the right hand side of my phone, it's a little baggy it's as if the button covers are in the wrong place and are therefore not letting the plastic hug the phone properly.I chose this phone over others hopeing i would get a quality cover as it wasn't a cheap, my husband ordered the blue one and his fits much better.”

Posted 4 years ago

Thank you for taking the time to leave us feedback on your recent purchase with us. I'm very sorry to hear that you have experienced this issue with your case. However, please feel free to contact our Customer Services team at: sales@snakehive.co.uk so they can look into this issue for you and get this resolved as soon as possible. Kind Regards, Snakehive

Posted 4 years ago

“The Snake hive product is self seems to be excellent, it is a really nice case, however mine came either with some oils on it or wear, it has an ugly patch on the front.. i guess it will wear like that in the future, but a bit annoying on a new product.. stitching seems perfect, the leather crumples a bit ugly at the back, when you open the cover, but my older iphone 7 otterbox did the same, so guess this is just the properties. Shipping were fast an non time. so a decent product, however were this not shipped here to Denmark, then i would have sent it back, because of the "defects" bit ot works fine.. it is however a bit unhandy if you do watch a lot of video on you phone since the cover would like to close on it self, so it might not be the best product for that. you loose some agility with your phone, because it is quite thick leather.”

Posted 4 years ago

“Average performance”

Posted 4 years ago

“Was a bit disappointed with quality, looked a bit cheap and is creasing already so not sure it will last that long!”

Posted 4 years ago

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Snakehive is rated 4.8 based on 29,338 reviews