Snakehive Reviews

Name: Snakehive
Address: Unit 1, Tillingbourne Court, Dorking Office Park, Station Road, Dorking
Rating: 4.83

4.8 Rating 29,338 Reviews

96 %

of reviewers recommend Snakehive

4.8

Based on 29,338 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Snakehive:

SNAKEHIVE: IT'S WHAT'S INSIDE THAT COUNTS.

We believe that wealth is in the mind, not the wallet, and we choose substance over style every time. Whether it’s products or people, it’s simply what’s inside that counts.

Visit Website

Phone:

01306742775

Email:

sales@snakehive.co.uk

Location:

Unit 1, Tillingbourne Court, Dorking Office Park, Station Road
Dorking
RH4 1HJ

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Snakehive 5 star review on 14th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My gift card was not sent to me. Very disappointing.”

Helpful Report

Posted 3 years ago

Hi Linda, Thank you for taking the time to leave us this feedback and we're sorry to hear that you haven't received your e-gift card! Please be aware that the e-gift card would have been sent to you via email and will not have been posted to you alongside your order. From our records, we can see that your e-gift card was emailed to the email address used to place your order on the 19th November. Please do kindly check your inbox, as well as your trash/junk/spam folders for this. If you are unable to locate the e-gift card in your emails, please do get in touch with our Customer Services team at sales@snakehive.co.uk who will be able to get a new one sent out to you. Apologies for any misunderstanding however we hope that you are enjoying your new case! We will look forward to hearing from you. Kind Regards, Emily Snakehive

Posted 3 years ago

“Ordered over 2 weeks ago & still no sign. I have contacted Snakehive & get fobbed them blaming COVID. I have ordered from all over the world including UK & all have arrived very quickly. Company keeps saying wait wait wait. I’m sorry but you can’t blame COVID for your inadequate service. I have seen the request not to post a negative review but that’s not a true reflection and very disappointing. I will return the item if I ever get it and will certainly not be using Snakehive again...very poor and just passing the book. Avoid at all costs.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to leave us this feedback and we are very sorry that you have not received your order yet. I have located our correspondence which confirms that your order was dispatched on the 17th November, and we estimate delivery to Ireland within 4-7 working days. Please note that so far the shipment is only delayed by a couple of working days. Only some of our orders are facing minor delays so I do sincerely apologise for this slight delay. The delays are due to COVID-19 restrictions which have been put in place by our shipping partners, and due to high postal volumes which all shipping companies are experiencing due to the current global circumstances. Please be assured that we are not trying to pass the buck. As the seller we are responsible to ensure that you receive your order in a timely fashion however we are respectfully asking our customers to be patient at the moment due to delivery delays which are sadly outside of our control. We would be more than happy to send you a replacement order if you haven't received this within the next five working days, so please do kindly keep us updated. Alternatively, when your order arrives you are more than welcome to return this to us for a full refund at your convenience. If you would like to process a return please do contact our Customer Services team at sales@snakehive.co.uk who would be happy to assist with this for you. Kind Regards, Emily Snakehive

Posted 3 years ago

“Really disappointed - The product looks and feels nice but the dye comes off on hands and fabric. Such a shame as otherwise it would have been really good. I needed a case so I bought another one elsewhere.”

Helpful Report

Posted 3 years ago

“Looked forward to getting this for my new S10. Not long enough or wide enough so would only stick to one side or the other due to the curved nature of the supplied cover. Had it been wide enough then both sides would have stuck but ended up with an air gap from top to bottom. Pulled it off (which made it crack as expected), never again. Was going to order a case as well but went elsewhere as a result of this.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us and we are sorry to hear that you have experienced an issue with your screen protector. Our Tempered Glass Screen Protectors are not designed to go right up to the edges of the screen and are not curved. There are similar screen protectors on the market which do curve around the entire screen, however these tend to be sold at a much higher price point. We therefore feel that our screen protectors are a premium & protective product, whilst being excellent value for money. Thank you again for taking the time to get in touch with us with your feedback, this will be passed on to our product design team to consider for future designs. We would love to try and resolve this for you so please do get in touch with our Customer Services team at sales@snakehive.co.uk with your order details. Kind Regards, Snakehive

Posted 3 years ago

“Very disappointing and terrible after sales. Would not recommend”

Helpful Report

Posted 3 years ago

Hi Nikki, Thank you for taking the time to leave us this feedback on your recent purchase with us. We have checked your order details and can confirm that a personalised iPhone 8 Vintage Leather Wallet was ordered. You then returned this item to us and we received this back on the 28th October. Your returns form stated that you required an iPhone 8 Plus case, which is a different model to the standard iPhone 8. We contacted you immediately upon receipt to explain that we were unable to accept your return as your item had been personalised. This is highlighted on our website & in our Returns Policy. I do apologise for any misunderstanding but I hope that you can understand that we are unable to exchange/refund personalised items. This is very clear on our website and our website does ask you to check your phone model multiple times during the checkout process. We therefore immediately sent your original order back to you upon receipt and offered you a 25% discount code so that you could order the correct size case at your convenience. We feel that we have provided a generous and understanding service and our original offer of a 25% discount code absolutely still stands. Please do contact our Customer Services team directly at sales@snakehive.co.uk if you wish to discuss this further at all. Kind Regards, Snakehive

Posted 3 years ago

“Still waiting to receive it”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this feedback and I'm sorry to hear that you haven't received your order just yet. I can confirm that your order was dispatched from our warehouse on the 25th September and with the shipping method that was selected at checkout, we estimate delivery to Ireland within 7 working days. Please note that some orders might be slightly delayed due to the extra COVID-19 safety precautions that our shipping partners are currently taking. One of our Customer Services team has sent you an email so that we can get this sorted out for you. Kind Regards, Snakehive

Posted 3 years ago

“An excellent quality nubuck and leather case that is completely ruined by a very poor quality silicone tray. The after sales department at Snakehive is also very poor. It is such a shame that the quality of the silicone tray does match the quality of the case. If that was so I would be writing a glorious 5 star review.”

Helpful Report

Posted 3 years ago

Hi John, Thank you for taking the time to leave us this feedback. As we have explained in our previous correspondence, there is not a quality issue or defect with the case that you have received, however we do completely understand that you do not like the inner phone holder. We are sure you will agree that this is a personal preference rather than a quality issue. Our Customer Services team have been extremely responsive with all of your correspondence and immediately arranged to send you a pre-paid envelope so that you could return your case for a full product refund at your own convenience. We feel that we have provided a very fair and kind solution to your issue however we are sorry that you feel differently. As I am sure you can see from our other reviews, we do tend to receive very positive and generous feedback from our customers. It is a very rare occurrence for us to receive any negative feedback and we do pride ourselves on always providing a solution where possible, which we have done for you. Please do get in touch with any further enquiries. Kind Regards, Snakehive

Posted 3 years ago

“Didn't order this. It "jumped" into my shopping cart as I was ordering a cover that actually fits my phone. Told Snakehive but they ignored my email. Shocking aftersales. No help at all.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this feedback and we are very sorry to hear that you have experienced this issue. We have checked our system and sadly we have not received any correspondence from you so we do apologise for any inconvenience. We have contacted you by email with our returns instructions so that you can return this product for a refund. Kind Regards, Snakehive

Posted 3 years ago

“I was quite disappointed with the purchase of the leather wallet for my SE 2020. The quality of the leather means that it can get patina which may "add" to its look, however, a week after I received the wallet it is full of stains. It looks dirty and heavily worn. In addition the phone itself is not covered properly by the wallet wings and the magnet is quite loose. Given the fact that it was much more expensive than other wallets, it doesn't worth it. Not recommended!”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this feedback and we are very sorry to hear that you are not satisfied with the finish of your case. Our cases are made from a soft Nubuck leather and especially when new they will naturally show marks which will add to the character and over time the case will develop a rich patina. Wear on the cases will vary on each case depending on its use. To clean your case we recommend that you carefully wipe the cover with a nubuck or similar soft cloth using a circular motion. Brush with a nubuck brush to remove dirt and dust. Spray with a nubuck cleaner, from leather retailers or online, and work well into the leather. Allow to dry thoroughly and then use brush to restore the nap to its original condition. Please do contact our Customer Services team at sales@snakehvie.co.uk with your order details so that we can assist with this further for you. Kind Regards, Snakehive

Posted 3 years ago

“I have still not received my item. It’s been weeks...”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this feedback and we are sorry to hear that you haven't received your order yet. Please do contact our Customer Services team at sales@snakehive.co.uk and we will be able to advise with this further for you. Kind Regards, Snakehive

Posted 3 years ago

“Unfortunately the dye in the leather stains everything. Comes off on hands as well as furniture. I have had to dispose of it and order another.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us and we are sorry to hear that you experienced this issue. Please do contact our Customer Services team at sales@snakehive.co.uk and we can certainly try to get this resolved for you. Kind Regards, Snakehive

Posted 3 years ago

“Need to look at your returns policy.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us. We have located your correspondence with our customer services team and can confirm that we are unable to process a return & refund on an item that has been heavily used. We are more than happy to process refunds for unwanted items that are returned to us within 30 days of purchase in an unused condition, however regretfully we cannot be expected to refund items that have show signs of frequent use, wear & tear. Please do get in touch with our customer services team at sales@snakehive.co.uk if you have any further enquiries. Kind Regards, Snakehive

Posted 3 years ago

“Cover marks up very easily, worse case I’ve ever purchased”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this feedback and we are sorry to hear that you are not happy with the finish on your case. Our cases are made from a soft Nubuck leather and especially when new they will naturally show marks which will add to the character and over time the case will develop a rich patina. Wear on the cases will vary on each case depending on its use. To clean your case we recommend that you carefully wipe the cover with a nubuck or similar soft cloth using a circular motion. Brush with a nubuck brush to remove dirt and dust. Spray with a nubuck cleaner, from leather retailers or online, and work well into the leather. Allow to dry thoroughly and then use brush to restore the nap to its original condition. Please do contact our Customer Services team at sales@snakehive.co.uk if you have any further enquiries. Kind Regards, Snakehive

Posted 3 years ago

“A previous Snakehive screen protector lasted for years. When I bought a new phone the new screen protector lasted less than a week before it developed two cracks on it. Not impressed and will not be using again.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us and we are sorry that you have experienced this issue with your new screen protector. All of our products are covered by a 12 month manufacturing guarantee so we would be very happy to replace this item for you. Please contact our Customer Services team at sales@snakehive.co.uk with your order details and we will be able to get this resolved. Kind Regards, Snakehive

Posted 3 years ago

“I bought the Galaxy S10 screen protector, impossible to get seated without air bubbles getting locked underneath and massively hinders the sensitivity of the screen. Not fit for purpose.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us. We have received your email with regards to the screen protector and we do apologise that you are experiencing an issue with this. We are looking forward to getting this resolved for you. Kind Regards, Snakehive

Posted 3 years ago

“No reply to my email 're faulty product”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this feedback on your purchase with us and I am sorry to hear that you have experienced an issue with your case. We have not received any correspondence from you regarding your order so please do contact our Customer Services team at sales@snakehive.co.uk with your order details and we will be able to look into this for you and get this resolved. Kind Regards, Snakehive

Posted 3 years ago

“Quality of product was fine, service was fine, unfortunately the product was unsatisfactory because it did not fit the phone thar it was supposed to, very disappointed.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us and we are very sorry to hear that you have experienced this issue. All of our products are designed to fit phone models perfectly! Please could you kindly contact our Customer Services team at sales@snakehive.co.uk with your order details and we will be able to get this resolved for you. Kind Regards, Snakehive

Posted 3 years ago

“Terrible straight in the bin”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us and we are very sorry to hear that you are not satisfied with your purchase. Please do contact our Customer Services team at sales@snakehive.co.uk and we will be able to assist further. Kind Regards, Snakehive

Posted 3 years ago

“I have not yet received the order formalized last 2020/06/07.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us. Your order was dispatched from our UK warehouse on the 8th June and we estimate delivery within 4 - 8 working days to Spain. Please note that some orders might be slightly delayed due to the extra COVID-19 safety precautions that we and our shipping partners are currently taking. We really appreciate your patience at this time, and we hope that you enjoy your order when it arrives. Kind Regards, Snakehive

Posted 3 years ago

“Useless cover . Dosent lock with magnet in normal use , it locks in place when folded back . It dosent even close when you use the card keeper inside . I’m glad I purchased it in a sale , it’s not worth paying the postage to return .”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us and we are very sorry to hear that you are not satisfied with your new case. All of our cases are covered by a 12 month manufacturing guarantee so please do get in touch with our Customer Services team at sales@snakehive.co.uk and we will be able to get this resolved for you. Kind Regards, Snakehive

Posted 3 years ago

Snakehive is rated 4.8 based on 29,338 reviews