Snakehive Reviews

Name: Snakehive
Address: Unit 1, Tillingbourne Court, Dorking Office Park, Station Road, Dorking
Rating: 4.83

4.8 Rating 29,338 Reviews

96 %

of reviewers recommend Snakehive

4.8

Based on 29,338 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Snakehive:

SNAKEHIVE: IT'S WHAT'S INSIDE THAT COUNTS.

We believe that wealth is in the mind, not the wallet, and we choose substance over style every time. Whether it’s products or people, it’s simply what’s inside that counts.

Visit Website

Phone:

01306742775

Email:

sales@snakehive.co.uk

Location:

Unit 1, Tillingbourne Court, Dorking Office Park, Station Road
Dorking
RH4 1HJ

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Snakehive 5 star review on 14th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love to give you a review but to this day I still haven't received my purchase .”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us and I am sorry to hear that you have not received your order. I can confirm that your order was dispatched from our UK warehouse on the 7th April and we anticipate delivery within 1 - 3 working days. Please can you send an email to our Customer Services team at sales@snakehive.co.uk and we will be able to get this resolved for you. Kind Regards, Snakehive

Posted 4 years ago

“Still waiting for it to arrive,so a bit hard to review.”

Helpful Report

Posted 4 years ago

“Sadly the product I ordered was not the same that arrived. Waste of money unfortunately.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us feedback on your recent purchase with us. We are sorry to hear that you have experienced an issue with your order. Please do feel free to contact our Customer Service team at: sales@snakehive.co.uk so they can advise you with this issue. Kind Regards, Elise Snakehive

Posted 4 years ago

“Purchased a cover for iPhone XR - happy with this purchase However I also purchased a screen protector for £ 12.95 which shattered on the corner while I was trying to re-align it as I was fitting it - a complete waste of money”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us, and we are very sorry to hear that you have experienced this issue with your screen protector. Please could you send an email to our Customer Services team at sales@snakehive.co.uk and we will be able to get this resolved for you. In the meantime we are pleased to see that you are enjoying your new case and we will look forward to hearing from you. Kind Regards, Snakehive

Posted 4 years ago

“Received a request to write this review before even receiving the product I ordered. Delivery not great.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us. I have looked into your order and can see that this was dispatched from our UK warehouse on the 3rd March. I have checked Royal Mail tracking which confirms that your order was delivered on the 5th March, which is in line with the shipping method that you chose at checkout (1 - 3 working days). Please do contact us at sales@snakehive.co.uk if we can assist with this any further however we hope that you are enjoying your new case. Kind Regards, Snakehive

Posted 4 years ago

“I found the case very good so happy with this as for screen saver information on fitting l didn't understand and it cracked so now l will have to buy another from someone else Rob Crowther”

Helpful Report

Posted 4 years ago

“Delivery was prompt but the screen protector did not fit as the screen of the phone is curved so only the centre third will stick to the screen.”

Helpful Report

Posted 4 years ago

“If your looking for just practicality i.e a well made case, with slots for your cards then it ticks all the boxes on that. However, if the look is as important to you, then after say 3 weeks you will be disappointed. The material used, is not ideal. It becomes stained, looks old and nowhere near as fresh and new as it looks upon first receipt. I had a feeling this would happen when I first received it. I was actually going to send it back, cause I just knew. After 3 weeks, I already wAnt to change my case for a better looking one that can be easily cleaned.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us. I am sorry to hear that you are not happy with the finish on your case. Our cases are made from a soft Nubuck leather and especially when new they will naturally show marks which will add to the character and over time the case will develop a rich patina. Wear on the cases will vary on each case depending on its use. Please do feel free to contact our Customer Services team at sales@snakehive.co.uk and we will be able to offer you some cleaning tips. Kind Regards, Snakehive

Posted 4 years ago

“Couldn't fit the passport very well. Extremely tight. Going to return it.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us. I am sorry to hear that you have experienced this issue with your passport holder. Please do contact our Customer Services team at sales@snakehive.co.uk so that we can get this resolved for you. Kind Regards, Emily

Posted 4 years ago

“Ordered the following: Vintage Plum Leather Wallet - Apple iPhone 8 - Plum and a dark green one arrived!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us your feedback on your recent purchase with us. I am very sorry to hear about this. Please can you send an email to sales@snakehive.co.uk so that we can look into this for you. Kind Regards, Snakehive

Posted 4 years ago

“Sadly I only started using my wallet this week and I have been so careful with it, but it is already significantly worn looking. Due to the design, it is difficult to talk on the phone as the wallet has to bend backwards to hear. I am most disappointed with my purchase”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us, and I am sorry to hear that you are disappointed with your case. Please could you send us some photographs of your case to sales@snakehive.co.uk and we will be very happy to look into this for you. Kind Regards, Snakehive

Posted 4 years ago

“My purchase still hasn’t arrived”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us. I can confirm that your order was dispatched on the 17th February from our UK warehouse. With the shipping option that you chose at checkout, we estimate delivery to Australia within 18 - 22 working days. Unfortunately as a tracked shipping method was not selected at checkout we will be unable to provide any updates on your order however please feel free to contact us at sales@snakehive.co.uk if you have any enquiries. Kind Regards, Snakehive

Posted 4 years ago

“I placed an order 8 days ago and it’s still not here...no email or anything to help me track what I purchased.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback. I can see that your order was dispatched from our UK warehouse on the 10th February and we anticipate delivery to the US within 5 - 10 working days, so we would anticipate delivery within the next few working days. Please feel free to email us at sales@snakehive.co.uk if you require any further assistance. Kind Regards, Snakehive

Posted 4 years ago

“Did not state it was suede anywhere in description, otherwise would not have ordered. The suede will soon look grubby in spite of using protector spray.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback. I have checked your order and can confirm that the case that you have purchased is made from Nubuck Leather (we do not produce suede cases). Please do send an email to sales@snakehive.co.uk and we can try to assist with some cleaning tips. Kind Regards, Snakehive

Posted 4 years ago

“The phone case is a great material, and the magnetic clasp works well. However, I cannot recommend their phone case as after putting my cards in the assigned pockets inside the case, they have scratched my S10 screen badly. This is obviously a design flaw as this definitely should not happen. It's a real shame.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback and I do apologise for the issue that you have experienced with your purchase. Please can you send us a photograph of the issue with your phone to sales@snakehive.co.uk along with your order number, and we will be able to look into this for you. Kind Regards, Snakehive

Posted 4 years ago

“not received yet ?? no tracking method for this parcel”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us feedback on your recent purchase with us. We are sorry to hear that your order has not arrived with you yet. I can see that this was dispatched from our UK warehouse on the 10th February. Delivery can take between 8-12 working days to arrive, however as a non tracked shipping method was selected at checkout, we will be unable to provide you with an update on this order. Please do feel free to contact our Customer Service team at: sales@snakehive.co.uk so they can advise you further with this. Kind Regards, Snakehive

Posted 4 years ago

“The product is to stiff and will not close properly with credit cards in it”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us feedback on your recent purchase with us. We are sorry to hear that you have experienced this issue with your case. As the leather is new, it can be quite stiff, however through use it will become much softer and more pliable. However if you are not entirely satisfied with your purchase, please do feel free to send our Customer Services team an email at: sales@snakehive.co.uk. Kind Regards, Snakehive

Posted 4 years ago

“Poor design but lovely leatherwork.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback. Please do contact us at sales@snakehive.co.uk and our Customer Services team will be happy to look into this for you. Kind Regards, Snakehive

Posted 4 years ago

“When you mail the item you have to give the customer a tracking number to track the item, this is not done.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback. I am sorry to hear that you did not receive your tracking information. Please send an email to sales@snakehive.co.uk with your order number and if you selected a tracked method of shipping at checkout, we will be able to confirm tracking information straight away for you. Kind Regards, Snakehive

Posted 4 years ago

“Unfortunately fixing the protector to my P20 proved very difficult. Snakehive were very helpful in sending me a replacement screen free of charge but I was unable to get it aligned correctly round the two cut out and it would not adhere properly to the phone screen. Additionally I am experiencing frequent miss keyed character entries which are at the edge of the screen, this is probably due to the protector being marginally narrower than the phone screen..this phone has a flat screen so there should be no problem with a good fit. My previous film screen protector did not have this problem. I also bought a Snakehive case for my phone at the same time which I am delighted with....excellent quality. Snakehive support staff tried very hard to resolve the problem.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave this feedback on your recent purchase and we are very sorry to hear of the issue you have experienced with your screen protector, although we are delighted to hear that you are enjoying your case and that our Customer Services team tried to resolve this for you. We will pass your feedback on to our supply team to look into. Kind Regards, Snakehive

Posted 4 years ago

Snakehive is rated 4.8 based on 29,338 reviews