Snakehive Reviews

Name: Snakehive
Address: Unit 1, Tillingbourne Court, Dorking Office Park, Station Road, Dorking
Rating: 4.83

4.8 Rating 29,338 Reviews

96 %

of reviewers recommend Snakehive

4.8

Based on 29,338 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Snakehive:

SNAKEHIVE: IT'S WHAT'S INSIDE THAT COUNTS.

We believe that wealth is in the mind, not the wallet, and we choose substance over style every time. Whether it’s products or people, it’s simply what’s inside that counts.

Visit Website

Phone:

01306742775

Email:

sales@snakehive.co.uk

Location:

Unit 1, Tillingbourne Court, Dorking Office Park, Station Road
Dorking
RH4 1HJ

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Snakehive 5 star review on 14th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“this is a terrible company. I never ever order from this company. I order one case for my iPhone 12 after ten days magnet had problem I can not close my case I email the company to change my case they asked me to sent a picture I said I am not good to take a picture and attach my email I asked them to sent me return label to mail my case to them , they refuse and asked me to pay by myself”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to leave us this feedback and I do apologise for any misunderstanding. As mentioned in our recent email correspondence, we would never ask our customers to pay for return postage for any defective products, however we do require photographs of the product in order to determine if your product is faulty. Upon receipt of the photographs we would then be able to have a replacement sent to you straight away. I can also see that we provided you with some straightforward instructions on how to send us photographs via email. As an e-commerce business, we do feel that this is a reasonable request and I hope that you can understand our position in this matter. Please don't hesitate to get back in touch with us at sales@snakehive.co.uk if you wish to send us photographs of your case so that we can get this resolved for you straight away. Kind Regards, Emily Customer Care Manager

Posted 2 years ago

“Beautiful quality, but doent allow wirless charging as the case insulates the iphone :( Leather straps fallen off , and leathers come unstuck around the camera section..”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us your feedback on your recent purchase with us. I can confirm that our cases are historically compatible with wireless charging and contactless payments. However, as all of our cases are handmade & due to the thickness of the premium leather we use to manufacture our cases, we are currently unable to guarantee that our range of iPhone 12 cases will work in conjunction with all wireless chargers, including the MagSafe wireless charger. When charging your iPhone 12 series phone using a wireless charger, we would recommend that you remove your phone from the case in order to optimize the wireless charging function. I hope that this information is helpful however please don't hesitate to contact us directly with any further enquiries. Kind Regards, Emily Customer Care Manager

Posted 2 years ago

“Only had a short while and the leather has come away from the case”

Helpful Report

Posted 2 years ago

Hi Su, Thank you for taking the time to leave us this feedback on your purchase with us and we're very sorry to hear that you have experienced this issue. I can see that my colleague has responded to your email this morning and we have offered you a replacement under our 12 month warranty. We will look forward to hearing from you so that we can get this resolved as soon as possible. Kind Regards, Emily Customer Care Manager

Posted 2 years ago

“Was expecting a higher quality product it felt cheap.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to leave us this feedback and we are very sorry to hear that you're not happy with the quality of your case! Please do kindly contact me directly at sales@snakehive.co.uk so that we can look into this further and get this resolved for you as soon as possible. Kind Regards, Emily Customer Care Manager

Posted 2 years ago

“This is a lovely case for my new iPhone. There was plenty of choices”

Helpful Report

Posted 2 years ago

“Phone fell out of case. They claim a snug fit but the case doesn't roll over to the front of the phone. Despite having one of their screen protectors on there, the screen on my 11 has smashed and needs replacing after 3 weeks. I now have a proper iphone case and wish I had got one in the first place. Snakehive only refunded the £6 screencover and not even the cost of the case.”

Helpful Report

Posted 3 years ago

Hi Caroline, Thank you for taking the time to leave us your review following your purchase with us and again we are so sorry to hear that you experienced this issue. Please be assured that we do totally understand your frustration. Our Vintage Leather Wallets are designed to fit your phone snugly however sadly we cannot be held liable for any accidental damage to your phone. As per our previous correspondence we have asked for you to send us some photographs of your phone inside of the case to establish whether there is a manufacturing defect with your product. Upon receipt of photographs we can certainly look into this further for you as we do wish to resolve this to your satisfaction. As you have mentioned in your review, we have already processed a refund for your screen protector as a gesture of goodwill. Please don't hesitate to get back in touch with us via email at your convenience. Kind Regards, Snakehive

Posted 3 years ago

“Quality & finish of product nothing like the description!”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this feedback and we are very sorry to hear that you're not satisfied with your new case! Our cases are made from a soft Nubuck leather and especially when new they will naturally show marks which will add to the character and over time the case will develop a rich patina. Wear on the cases will vary on each case depending on its use. Please don't hesitate to contact our customer services team directly with some further information & photographs of your case if possible, so that we can look into this further for you. Our email address is sales@snakehive.co.uk and we will look forward to hearing from you. Kind Regards, Snakehive

Posted 3 years ago

“I can no longer use my wallet, as the button to use when using a credit card button on the right of phone will not press as is set too far down from the case , also other buttons very difficult to use . It seems the plastic is not plyable enough ! So disappointed as love the case in looks !!”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this feedback and we are sorry to hear that you are experiencing these issues with your case. All of our cases are designed to work fully functionally and the plastic should be soft & pliable enough for you to press the buttons with ease. Please could you kindly email our Customer Services team with your order details at sales@snakehive.co.uk? We can then look into this further for you and get this resolved. We will look forward to hearing from you. Kind Regards, Emily Snakehive

Posted 3 years ago

“I bought a phone case from this company. After one day it looked a mess. I complained to them and they just keep coming back with excuses Instead of offering a refund or replacement. Absolute load of rubbish company. I tell everyone never buy from this rubbish company”

Helpful Report

Posted 3 years ago

Hi Peter, Thank you for taking the time to leave us this feedback. As explained in our recent correspondence and as verified by the photographs of your case that you kindly provided us with in your email, the condition of your case is down to general wear and tear as opposed to a product defect. The photographs provided by yourself showed various marks and stains on your case, stains of which can only occur if the wallet comes into contact with a substance which may stain. As all of our orders are quality checked at least twice prior to dispatch, we can absolutely confirm that your case was not dispatched to you in this condition. We have offered you a 20% discount if you would like to order a replacement case and will look forward to hearing from you should you wish to take us up on this offer. Once again we are sorry that we are unable to meet your request for a refund or replacement however I hope that you can understand that we are unable to process these requests for items that are not defective in line with our warranty and returns policies. If you have any further feedback or enquiries please don't hesitate to contact us directly. Kind Regards, Snakehive

Posted 3 years ago

“There is no space for fingerprint touch on back no space for audio jack top left and right side power button and volume button grooves do not line up so not a great design”

Helpful Report

Posted 3 years ago

Hi Mr Williams, Thank you for taking the time to leave us this feedback on your purchase with us and we are sorry to hear that you have experienced an issue with your new case. All of our cases are designed to fit phone models exactly, and to work fully functionally, so we are not sure why you are experiencing these problems. I can see that you have ordered a Google Pixel 4 case, however you may have a Google Pixel 4a which is a slightly different size and design. Please can we ask you to confirm your phone model in your Settings?: Open the Settings app Tap 'About' Then your phone model will be mentioned here Further to this, please contact our Customer Services team at sales@snakehive.co.uk with the above requested information as well as your order details, and we can certainly look into this further for you. We will look forward to hearing from you. Kind Regards, Emily Snakehive

Posted 3 years ago

“The case is nice to start off with but I found that over time the magnet fastener would slip between the front of the case and the screen and this has caused an area of the screen to stop responding to touch and the S-Pen stopped working on that section of the screen. Also, the card holder holds cards in such a way that the screen gets scratched so its useless if you want to keep your screen free from scratches. The quality is not great as the case has started to fall apart after a year where it is glued together. Luckily I had insurance so I got the phone replaced because this case really messed it up.”

Helpful Report

Posted 3 years ago

Hi Rob, Thank you for taking the time to leave us this feedback on your purchase with us, and we are sorry to hear that you are not satisfied with your Snakehive purchase. I have located your order details and can see that your order was placed in August 2019. With regards to the issue you have experienced with your S-Pen, you should be able to quickly fix this issue by resetting your S-Pen. You will find that the 'dead spot' reactivates upon removal of the case and therefore this will have caused no damage to your phone. Further to this, we do always recommend using a screen protector in conjunction with our cases as naturally, if material is constantly rubbing against the screen, this may make your phone screen more prone to scratches and marks. We do offer a 12 month manufacturing warranty on all of our cases however unfortunately your case is now outside of our warranty period. If you would like to order a replacement case we would be very happy to offer you a discount code. If you would like us to generate this discount code for you, or if you would like to discuss these issues further, please don't hesitate to contact our Customer Services team at sales@snakehive.co.uk Kind Regards, Emily Snakehive

Posted 3 years ago

“Looked beautiful when it arrived. Suede leather which easily marks and stains. Only 2 weeks old and looking grotty. Very Disappointed given the price”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us your feedback on your recent purchase with us, and I am sorry to hear that you are not happy with the finish on your case. Our cases are made from a soft Nubuck leather, similar to suede at first, and especially when new they will naturally show marks which will add to the character and over time the case will develop a rich patina. Wear on the cases will vary on each case depending on its use. To clean your case we recommend that you carefully wipe the cover with a nubuck or similar soft cloth using a circular motion. Brush with a nubuck brush to remove dirt and dust. Spray with a nubuck cleaner, from leather retailers or online, and work well into the leather. Allow to dry thoroughly and then use brush to restore the nap to its original condition. If you would like us to look into this further for you we would be more than happy to do so. Please feel free to send some photographs and your order details to our Customer Services team at sales@snakehive.co.uk so that we can advise with this further. We will look forward to hearing from you. Kind Regards, Emily Snakehive

Posted 3 years ago

“Does not sit the way it is shown on web site”

Helpful Report

Posted 3 years ago

Hi Iain, Thank you for taking the time to leave us your feedback and we are very sorry to see that you are not entirely satisfied with your new case! We're not sure what you are referring to, and therefore we'd love to hear from you with some further feedback so that we can put this right for you. Please do kindly send an email with your order details and feedback to sales@snakehive.co.uk, and one of our Customer Services team will be able to assist with this further for you. :) Kind Regards, Emily Snakehive

Posted 3 years ago

“Didn’t recieve it, wasn’t enclosed”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this feedback and for your purchase with us and I'm very sorry that you haven't received your £5 E-Gift Card. Your E-Gift Card would have been emailed to you shortly after you placed your original order on the 30th November. Please kindly check your inbox and trash/junk/spam folders. The E-Gift Card would have been sent from: hello@snakehive.co.uk with the subject line 'As promised...'. To confirm, your E-Gift Card would not have been posted to you alongside your order as it is an E-Gift (email gift) Card. Please do contact our Customer Services team directly at sales@snakehive.co.uk if you are unable to locate the voucher and we can resolve this for you by sending you a new one :) Kind Regards, Emily Snakehive

Posted 3 years ago

“Was promised a £5 gift card and screen protector which did not arrive 😕”

Helpful Report

Posted 3 years ago

Hi Lesley, Thank you for your message and for your purchase with us and I'm very sorry that you haven't received your £5 E-Gift Card or screen protector. Your E-Gift Card would have been emailed to you shortly after you placed your original order on the 21st November, this would not have been posted to you alongside your order. Please kindly check your inbox and trash/junk/spam folders. With regards to the screen protector, as explained in our Black Friday instructions, the matching screen protector is not automatically added to your cart. This item needs to be added to your cart in order to be claimed, and then the total cost will be adjusted accordingly at the checkout stage of your purchase. The screen protector is not added automatically to the cart as not all of our customers want or require a screen protector so we are doing our best to limit waste where possible. I have checked your order details and can see that the screen protector was not added to your basket, which is why this was not sent to you. I do apologise for any misunderstanding. Please feel free to contact our customer services team at sales@snakehive.co.uk so that we can arrange to send you a free screen protector to complete your order as soon as possible. :) Kind Regards, Emily Snakehive

Posted 3 years ago

“I ordered the wrong case.. personalised sent it back they wouldnt change it so im left with a case i can not use”

Helpful Report

Posted 3 years ago

Hi Paul, Thank you for taking the time to leave us this feedback and we are very sorry that you have experienced this issue. As explained on our website we are unable to accept exchanges/returns for personalised items, I do sincerely apologise for any misunderstanding. We do take several precautions on our website to assist with our customers who may be about to order incorrectly, including a tick box at the checkout stage which must be ticked to state that you have ordered the correct item prior to proceeding through to payment. Once again I do apologise for the inconvenience however please do contact our customer services team directly if you have any further enquiries. Kind Regards, Emily Snakehive

Posted 3 years ago

“There is no doubt that these are good quality phone cases but BEWARE....the magnetic clip on the front of the case and in the strap can break the glass on an iPhone even with a screen saver. The phone was in my back pocket and I sat on a hard chair and I only weigh 80kg. The company claimed that the breakage wasn’t caused by the magnets which it clearly was and disappointingly weren’t prepared to refund the cost of the case. I clearly won’t be using the case again once I’ve had the glass repaired.”

Helpful Report

Posted 3 years ago

Hi Richard, Thank you for taking the time to leave us this feedback. Further to our recent correspondence we are disappointed to see that you have left us a negative review. You made it very clear in your emails that you had accidentally sat on your phone which had caused the phone screen to shatter. This is clearly no fault of our product. Naturally, if pressure is applied to a glass screen where there is already a pressure point, some accidental damage may occur. Whilst we do sympathise with the issue that you have experienced we cannot be held liable or responsible for this damage which is evidently no fault of our product. We have suggested that you contact your phone insurance company so that you can arrange the replacement/repair of your phone screen at your convenience. Please do feel free to reach out to our customer services team directly if you require any further assistance. Kind Regards, Emily Snakehive

Posted 3 years ago

“Quality product. This is the second time of purchase”

Helpful Report

Posted 3 years ago

Hi Stephen, Thank you very much for taking the time to leave us this feedback and we are so pleased to hear that you are enjoying your new case, and that you are a repeat customer of ours - that really is much appreciated. We are disappointed however to see that you have left us a 1* review despite your comments, if there is any way we can improve your experience please do contact us directly so that we can put this right for you. Kind Regards, Emily Snakehive

Posted 3 years ago

“Very poor design. The top closing section would not close properly. There was a 10mm gap to the phone when closed. Material was too thick. "Hinge' bound. Would not recommend.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this feedback and we are so sorry to hear that you are not satisfied with your new case. All of our cases are designed to be totally functional so I am very concerned to hear that you were unable to close your case, and that the material was too thick for you. We would really appreciate it if you could please get in touch with our customer services team at sales@snakehive.co.uk with your order details and some photographs of the case that you have received, we can then look into this and get this resolved for you. We will look forward to hearing from you and once again I apologise for any inconvenience. Kind Regards, Emily Snakehive

Posted 3 years ago

“Absolutely disgusted with this service... still not received my order, no refund or replacement. Facebook and Twitter next to tell everyone about this poor service. Happy to take the money!”

Helpful Report

Posted 3 years ago

Hi Susan, Thank you for taking the time to leave us this feedback and we're very sorry to hear that you haven't received your order yet. Further to our recent correspondence, I can confirm that your order was dispatched from our UK warehouse on the 20th November. We would normally anticipate delivery to France within 4-8 working days (excluding weekends). However, due to the extra safety precautions relating to COVID-19 and high post volumes that our shipping partners are currently facing, some of our orders may face delays which may exceed our expected delivery time. So far, your order is only delayed by 2 working days and this is most likely due to the issues mentioned above regarding COVID-19 and high postal volumes. We do apologise for this slight delay however I hope that you can understand that these issues are completely out of our control. We have kept in constant contact with you and would again like to reassure you that if your order still has not arrived within the next 8 working days, we would be more than happy to declare your order as lost in transit and send you a replacement. Thank you for your continued patience and apologies once again for the slight delay. Please do kindly keep our customer services team updated and we hope that you enjoy your order when it arrives. Kind Regards, Emily Snakehive

Posted 3 years ago

Snakehive is rated 4.8 based on 29,338 reviews