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Snakehive Reviews

4.8 Rating 29,338 Reviews

96 %

of reviewers recommend Snakehive

Company Reviews

Product Reviews

4.8

Based on 29,338 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Snakehive:

SNAKEHIVE: IT'S WHAT'S INSIDE THAT COUNTS.

We believe that wealth is in the mind, not the wallet, and we choose substance over style every time. Whether it’s products or people, it’s simply what’s inside that counts.

Visit Website

Phone:

01306742775

Email:

sales@snakehive.co.uk

Location:

Unit 1, Tillingbourne Court, Dorking Office Park, Station Road
Dorking
RH4 1HJ

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Snakehive 5 star review on 14th April 2024

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Snakehive 5 star review on 12th March 2024

96

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's okay... A bit tight with credit cards.. snap does not stay fastened most of the time and I only have 4 credit cards. I was much happier with my previous snakehive cover.”

Posted 1 year ago

Hi Richard, Thank you for taking the time to leave us your feedback on your recent purchase with us! I'm very sorry to hear that you're not completely satisfied with your new Snakehive case. Your new Vintage Leather Wallet is hand-crafted from genuine nubuck leather, and like all good things, it will take a little bit of time and use for the leather to stretch. Please be assured that this is totally to be expected for a new leather product. The leather & magnetic clasp will begin to stretch & soften over a short amount of time and with regular use so that you can use the card & cash slots fully functionally and also close the case with ease. We would recommend placing a card into each card slot which will allow the leather to stretch & use the case as you normally would. You should then find that very shortly you will no longer be experiencing this issue however if you have any further enquiries please don't hesitate to contact us and we will be happy to assist you further. 😊 Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“I worry that the stiffness of the inside of the leather will leave ghost lines on the screen. Shame the inside is not the same soft leather as the outside.”

Posted 1 year ago

Hi John, Thank you for taking the time to leave us your feedback following your recent purchase with us! We would always recommend using a screen protector in conjunction with any case, to help prevent any damage/marking to your phone screen. We'll be sure to pass your feedback on to our product development team to consider going forward. Please don't hesitate to get back in touch with any further enquiries or feedback, and we'll be happy to help. 😊 Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“The quality and functionality is very good but I’ve had issues with the case causing the screen saver to detach. Snakehive have replaced the screen saver but the same happened. The only solution was to sellotape the corners down… works ok”

Posted 1 year ago

Hi Andrew, Thank you for taking the time to leave us your feedback and I'm sorry to hear that you've had trouble using our case in conjunction with our screen protector! I will be sure to pass this feedback on to our product development team to look in to further. Please don't hesitate to contact us directly with any further enquiries or feedback and we'll be happy to help. Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“To be honest I’m not saying there is anything wrong with the quality but found them a little fiddly to apply, but what I really found annoying was the cut outs to me they were very visible , so for this reason would not repurchase found it destroyed the screen look”

Posted 1 year ago

Hi, Thank you for taking the time to leave us your feedback for your Apple iPhone 14 Pro Tempered Glass Screen Protector, and I'm so sorry to hear that you're not completely satisfied with it! The cut-out in this screen protector is due to the new Dynamic Island that Apple have introduced to the Apple iPhone 14 series. Further to this, screen protectors can sometimes be a little bit fiddly to install however I do hope that you found our instructions and video tutorial helpful! We'll be sure to pass your comments on to our product development team to consider further, and please be assured that your feedback is valued and will be taken on board. Please don't hesitate to contact us directly with any further enquiries or feedback. Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“It’s ok for the price! Was expecting a bit more!”

Posted 1 year ago

Hi Jonny, Thank you for taking the time to leave us your feedback and I'm sorry to hear that you're not completely satisfied with your Snakehive case! Please could you kindly contact me at sales@snakehive.co.uk with some further feedback so that we can help to get this resolved for you? I look forward to hearing from you! Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“It was ok the case on the magnetic flap was slightly worn but usable I guess”

Posted 1 year ago

Hi Kevel, Thank you for taking the time to leave us your feedback and I'm very sorry to hear that you've experienced an issue with your new case! Please could you kindly email us at sales@snakehive.co.uk with your order number, and a photograph showing the issue that you're experiencing? We will then be able to help to get this resolved for you. We look forward to hearing from you soon! Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“Hello, Your marketing is well done and it convinced to purchase your product. The service you provided throughout the process has been excellent and pleasant. The wallet appears to be rugged and will provide good protection for my new iPhone. It replaced the Sena wallet I had on my previous iPhone. Unfortunately it adds much more bulk to my iPhone than the Sena did and the magnetic catch doesn’t work nearly as well as the metal snap the Sena used, especially when I am slipping it in and out of my pocket. In fairness, your wallet is slightly less than half the cost of the current Sena wallet. Also, your wallet is not MagSafe compatible which is a significant feature of the new iPhone. In retrospect, I feel the Sena wallet would have met my long term wants and needs better. Thank you for the opportunity to tell you how I feel about your wallet. I hope you will consider offering another wallet which is a little less bulky and incorporates a metal snap instead of a magnetic catch.”

Posted 1 year ago

Hi Tim, Thank you for taking the time to leave us your feedback! Your new Vintage Leather Wallet is hand-crafted from genuine nubuck leather, and like all good things, it will take a little bit of time and use for the leather to stretch. Please be assured that this is totally to be expected for a new leather product. The leather & magnetic clasp will begin to stretch & soften over a short amount of time and with regular use so that you can use the card & cash slots fully functionally and also close the case with ease. We would recommend placing a card into each card slot which will allow the leather to stretch & use the case as you normally would. You should then find that very shortly you will no longer be experiencing this issue. As explained on our website, our Vintage Leather Wallets are not MagSafe compatible. As our Vintage Leather Wallet cases are handmade & due to the thickness of the premium leather we use to manufacture our cases, we are currently unable to guarantee that these cases will work in conjunction with the Apple MagSafe wireless charger. Thank you again for taking the time to leave us your feedback which we will pass on to our product development team to consider in the future. Please don't hesitate to get back in touch with any further enquiries or feedback, and we'll be happy to help. Our email address is: sales@snakehive.co.uk. Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“Please make fit for purpose products before release.”

Posted 1 year ago

Hi Glenn, Thank you for taking the time to leave us your feedback and I do apologise for any misunderstanding with regards to our Metro MagSafe Cardholder! As explained on the product listing on our website, this product is only compatible in conjunction with one of our Metro Leather Cases for the Apple iPhone 12 or Apple iPhone 13 series. Unfortunately it is not compatible with the phone, without one of our Metro Leather Cases. This would explain why you have experienced this issue and again, I do apologise for any misunderstanding! Please do contact us at sales@snakehive.co.uk with any further feedback or enquiries, and we'll be more than happy to help. Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“Pros Good service and delivered quickly Well made leather case Looks quality Cons The raised edges make it difficult to swipe from the edge of the screen With cards in the magnetic clip doesn't hold the case closed. Case won't stay in the viewing position. This may get better once the leather softens. Magnetic clip not very strong. The case I purchased is the navy vintage for galaxy S22 Hope this feedback is helpful”

Posted 1 year ago

Hi Richard, Thank you for taking the time to leave us your feedback following your recent purchase with us! Your new Vintage Leather Wallet is hand-crafted from genuine nubuck leather, and like all good things, it will take a little bit of time and use for the leather to stretch. Please be assured that this is totally to be expected for a new leather product. The leather & magnetic clasp will begin to stretch & soften over a short amount of time and with regular use so that you can use the stand function, as well as the card & cash slots fully functionally and also close the case with ease. We would recommend placing a card into each card slot which will allow the leather to stretch & use the case as you normally would. You should then find that very shortly you will no longer be experiencing this issue however if you have any further enquiries please don't hesitate to contact us and we will be happy to assist you further. 😊 Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“I’m waiting for the cover too come I return the one I order it was the wrong size hoping it won’t be long”

Posted 1 year ago

Hi Margaret, Thank you for taking the time to leave us your feedback and I'm sorry to hear that the incorrect case has been ordered! I've been unable to locate any correspondence on our system using your details and I can confirm that we haven't received your returned case back to us. Please can you kindly contact me at sales@snakehive.co.uk with your order details, and details of your return, and we'll be able to help look in to this further for you. I look forward to hearing from you. Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“A nice item but: The magnetic strap sits right on top of the on off button so it's a fiddle to get to it. On this phone model, the strap should be moved just a centimetre lower. The card slots have glue in them so my cards are hard to put in and take out, and the cards have lines of glue on them. I'm hoping in time it just wears away. I've had other items for other models but, the glue has never been still inside the card slots. Quality has dropped”

Posted 1 year ago

Hi Diane, Thank you for taking the time to leave us your feedback and I'm so sorry to hear that you've experienced these issues with your case! Please can you kindly contact us at sales@snakehive.co.uk with your order details and photographs of the issues described? We will then be able to help to get this resolved for you. We look forward to hearing from you soon and thank you once again for getting in touch. Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“Quick ship. Decent product.”

Posted 1 year ago

“Nice product. Review follows”

Posted 1 year ago

Hi Noel, Thank you for taking the time to leave us your feedback and I'm sorry to hear that you're not completely satisfied with your new case! Your new Vintage Leather Wallet is hand-crafted from genuine nubuck leather, and like all good things, it will take a little bit of time and use for the leather to stretch. Please be assured that this is totally to be expected for a new leather product. The leather & magnetic clasp will begin to stretch & soften over a short amount of time and with regular use so that you can use the card & cash slots fully functionally and also close the case with ease. We recommend only using one card per slot, and we suggest placing a card into each card slot which will allow the leather to stretch & use the case as you normally would. You should then find that very shortly you will no longer be experiencing this issue however if you have any further enquiries please don't hesitate to contact us and we will be happy to assist you further. Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“I love my case! I would recommend Snakehive to anyone!!”

Posted 1 year ago

“Good is only using for phone and one or two credit cards/ID. Small pockets, hard to pull card out.”

Posted 1 year ago

Hi Steven, Thank you for taking the time to leave us your feedback following your recent purchase with us! Your new Vintage Leather Wallet is hand-crafted from genuine nubuck leather, and like all good things, it will take a little bit of time and use for the leather to stretch. Please be assured that this is totally to be expected for a new leather product. The leather will begin to stretch & soften over a short amount of time and with regular use so that you can use the card & cash slots fully functionally and with ease. We would recommend placing a card into each card slot which will allow the leather to stretch & use the case as you normally would. You should then find that very shortly you will no longer be experiencing this issue however if you have any further enquiries please don't hesitate to contact us and we will be happy to assist you further. 😊 Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“I bought this for my new phone as I had one for my old Samsung phone and really liked it. This one is still good quality but it is a much tighter fit. Hopefully it will stretch a bit with wear.”

Posted 1 year ago

Hi Tony, Thank you for taking the time to leave us your feedback following your recent purchase with us! Your new Vintage Leather Wallet is hand-crafted from genuine nubuck leather, and like all good things, it will take a little bit of time and use for the leather to stretch. Please be assured that this is totally to be expected for a new leather product. The leather & magnetic clasp will begin to stretch & soften over a short amount of time and with regular use so that you can use the card & cash slots fully functionally and also close the case with ease. We would recommend placing a card into each card slot which will allow the leather to stretch & use the case as you normally would. You should then find that very shortly you will no longer be experiencing this issue however if you have any further enquiries please don't hesitate to contact us and we will be happy to assist you further. Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“The product arrived promptly and well packed after ordering.”

Posted 1 year ago

“Have not received phone case yet”

Posted 1 year ago

Hi Marlen, Thank you for taking the time to leave us feedback on your recent purchase with us. I'm sorry to hear that your order has not arrived with you. I can confirm that your order was dispatched from our UK warehouse on the 15th July and we estimate delivery within 8-12 working days (excluding weekends). Today is the 12th working day since your order was dispatched. As a tracked method of shipping was not selected at checkout, we are unable to track your order as it moves through transit. However we would anticipate that your order will arrive with you in the next day or two. I do hope that you enjoy your new case once it arrives and please do let me know if you have any further enquiries at all and I will be happy to help! Kind Regards, Snakehive

Posted 1 year ago

“Did not received.”

Posted 1 year ago

Hi Michel, Thank you for taking the time to leave us this feedback about your keyring. I'm sorry that this has not arrived with you yet. I can confirm that this was posted to you on the 5th July from our UK warehouse. We estimate that this will arrive with you in 8-12 working days. Today would be the 11th working day since this was dispatched so we would anticipate that this will be with you in the next day or two. Hope that you are enjoying your case and will enjoy your keyring once it arrives with you. Kind Regards, Elise Customer Care Team

Posted 1 year ago

“Very disappointed- looking shabby already with lots of marks and starting to fray around edges. Would not have purchased if description had been more accurate. Not happy with Nu buck, wanted normal leather. Thank”

Posted 1 year ago

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Snakehive is rated 4.8 based on 29,338 reviews