Snakehive Reviews

Name: Snakehive
Address: Unit 1, Tillingbourne Court, Dorking Office Park, Station Road, Dorking
Rating: 4.83

4.8 Rating 29,338 Reviews

96 %

of reviewers recommend Snakehive

4.8

Based on 29,338 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Snakehive:

SNAKEHIVE: IT'S WHAT'S INSIDE THAT COUNTS.

We believe that wealth is in the mind, not the wallet, and we choose substance over style every time. Whether it’s products or people, it’s simply what’s inside that counts.

Visit Website

Phone:

01306742775

Email:

sales@snakehive.co.uk

Location:

Unit 1, Tillingbourne Court, Dorking Office Park, Station Road
Dorking
RH4 1HJ

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Snakehive 5 star review on 14th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I am used to buying leather cover from you every time I get a new phone. This time unfortunately the cover was very bad in terms of the leather it was very hard and the stand angle was awful and not practical at all. I was very disappointed because I just used the cover for one day only.”

Helpful Report

Posted 2 years ago

Hi Saeed, thank you for taking the time to leave us this feedback and I'm so sorry to hear that you're not satisfied with your most recent case! Your new Vintage Leather Wallet is hand-crafted from genuine nubuck leather, and like all good things, it will take a little bit of time and use for the leather to stretch. I have sent you an email to explain further & will look forward to hearing from you so that we can get this resolved! :) - Emily

Posted 2 years ago

“The quality of the product is not up to expected standards. Would not buy again.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us this feedback! We've just sent you an email so look into this for you. Please do get back to us via email and we'll be more than happy to try and get this resolved for you :) - Elise

Posted 2 years ago

“I ordered what I thought was the correct, if expensive, case for my Down's son 'phone. When it turned up it was wrong and they told me that they no longer made the case for my son's model. They did refund the purchase price.”

Helpful Report

Posted 2 years ago

Hi James, Thank you for taking the time to leave us your feedback regarding your recent experience with us and I'm so sorry that you have been unsatisfied with our service! This is really disappointing feedback for us to receive as I can see that we have been prompt and polite with all of our previous correspondence, and this issue has now been fully resolved for you. To clarify for the sake of our other customers, as discussed via our email correspondence, the case that was ordered is compatible with the Samsung Galaxy S21+ only as stated on our website. Unfortunately this case is not compatible with the Samsung Galaxy J4+, which is the phone model that you required a case for. We sadly no longer manufacture cases for the Samsung Galaxy J4+ due to the age of this phone model & we do not sell these on our website, so we can only apologise for any misunderstanding. As you have mentioned in your review, we offered you a full product refund of your order which was processed immediately upon receipt of the returned case. Again, please do be assured that if we had a case suitable for your sons phone, we would have been more than happy to process an exchange for you however naturally, we would not be able to process an exchange for an item that we do not manufacture. I hope that this helps to explain matters however we'd love to hear from you with any further feedback or enquiries, so please don't hesitate to get back in touch at any time. Kind Regards, Emily Customer Care Manager

Posted 2 years ago

“For the price and its leather I expected it to hold the number of cards it's meant to hold the case dosent keep closed as it's not wide enough not impressed so looks like I'll be buying my husband a new case”

Helpful Report

Posted 2 years ago

Hi Emma, Thank you for your purchase with us & for taking the time to leave us this feedback on your recent purchase with us. I'm very sorry to hear that you're not completely satisfied with your new case! As the leather is brand new it will take a little bit of time and use for the leather to stretch. Like most leather products, it's expected that the leather will be a little bit stiff at first. We'd recommend inserting three of your cards into the card slots and using the case, you should then find that the leather will stretch very soon & you will be able to close the case with ease. You should find that that you will no longer be experiencing this issue very soon however if you have any further enquiries please don't hesitate to contact us and we will be happy to assist you further with this issue. 😊 Kind Regards, Emily Customer Care Manager

Posted 2 years ago

“Colour description not acceptable”

Helpful Report

Posted 2 years ago

Hi Jacky, Thank you for taking the time to leave us your feedback & for your purchase with us, and I am very sorry to hear that you are not satisfied with the colour of your case! We have made every effort to display as accurately as possible the colours and images of our products that appear on the website. We have sent you an email requesting photographs of the case that you have received so that we can look into this further & get this resolved as soon as possible. We will look forward to hearing from you soon! Kind Regards, Emily Customer Care Manager

Posted 2 years ago

“Camera slot cut out not perfect, doesnt fit well prompting the volume button to be out of the slot.It looks good though on top of it.This is my 2nd snakehive case , the 1st one being for s20 ultra , tje latter fittef well ,thats the reason i bought a 2nd one but turned up a bit upsetting.You may review or recall your camera cut out slot for s21 ultra.”

Helpful Report

Posted 2 years ago

Hi Jonell, Thank you for your purchase with us and for taking the time to leave us this feedback, and I'm very sorry to hear that you're not satisfied with the camera cut-out on your case! All of our cases are designed to be fully functional with phone functionalities so I'm not sure why you're experiencing this issue, I do apologise for any inconvenience. Please kindly contact us directly at sales@snakehive.co.uk with some photographs showing the issue that you're experiencing, we can then look into this further & get this resolved for you. I will look forward to hearing from you! Kind Regards, Emily Customer Care Manager

Posted 2 years ago

“Poorly designed cases and can only return items if unused unlike amazon. Buy from amazon is the lesson here.”

Helpful Report

Posted 2 years ago

Hi Gavin, Thank you for taking the time to leave us feedback on your experience with us at Snakehive. We are sorry to hear that you have been disappointed with your case and have felt that you needed to leave this review here. As mentioned in our messages, our cases go through vigorous testing before being approved for manufacture. I will pass your comments onto our design team to take on board for any future design improvements. The TPU is ergonomically designed to work with the leather case as to allow full access to buttons whilst the phone is in use. Otherwise this would lead to an uncomfortable experience accessing these. It is stated in our Returns Policy that any items that are returned to us for a refund are sent in an unused condition. Had you have received the case and not liked you would have been more than welcome to contact us to return the case for a refund. If you have any suggestions on how we can get this right for you, please do get into contact with us again. Kind Regards, Snakehive

Posted 2 years ago

“While initially highly praiseworthy of my new Snakehive black iphone 12 + phone cover I have now had a very bad experience with the dye leaching out of the product during the night and ruining a recently installed bespoke bedside table. Snakehive deny liability but needless to say I am not leaving it there. Has anyone else experienced this kind of problem?”

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Posted 2 years ago

“I have had Snakehive products before and been very happy with the product but my last purchase for my new iPhone 12 Pro and only a week in is not wearing well and looks gruby !”

Helpful Report

Posted 2 years ago

Hi Rachal, Thank you for taking the time to leave us your review and I am sorry to hear that you are not happy with the finish on your case. Our cases are made from a soft Nubuck leather and especially when new they will naturally show marks which will add to the character and over time the case will develop a rich patina. Wear on the cases will vary on each case depending on its use. To clean your case we recommend that you carefully wipe the cover with a nubuck or similar soft cloth using a circular motion. Brush with a nubuck brush to remove dirt and dust. Spray with a nubuck cleaner, from leather retailers or online, and work well into the leather. Allow to dry thoroughly and then use brush to restore the nap to its original condition. I hope this information is helpful however, please do contact us directly with any further feedback or enquiries! You can reach us at sales@snakehive.co.uk Kind Regards, Emily Customer Care Manager

Posted 2 years ago

“Hi , I am disappointed as it stained quickly . My hands needs to be cleaned at all times. Already got few spots of on the cover.”

Helpful Report

Posted 2 years ago

Hi Bina, Thank you for taking the time to leave us this feedback regarding your purchase with us and I am sorry to hear that you are not happy with the finish on your case. Our cases are made from a soft Nubuck leather and especially when new they will naturally show marks which will add to the character and over time the case will develop a rich patina. Wear on the cases will vary on each case depending on its use. To clean your case we recommend that you carefully wipe the cover with a nubuck or similar soft cloth using a circular motion. Brush with a nubuck brush to remove dirt and dust. Spray with a nubuck cleaner, from leather retailers or online, and work well into the leather. Allow to dry thoroughly and then use brush to restore the nap to its original condition. I hope that this helps however if you require any further assistance please don't hesitate to contact our customer care team directly at sales@snakehive.co.uk. Kind Regards, Emily Customer Care Manager

Posted 2 years ago

“The tempered glass is so effective that I cannot use fingerprint recognition on my new phone, I cannot use several apps because of this”

Helpful Report

Posted 2 years ago

“Fast delivery - poor product”

Helpful Report

Posted 2 years ago

Hi Andrew, Thank you for taking the time to leave us your review. I am sorry to see that you have mentioned that the product is poor, despite your second review stating that the case has developed a lovely patina and that the leather is good quality. As per our email correspondence this morning, our Vintage Leather Wallets do not support the sleep/wake function on iPhone models, and we do not advertise our cases to support this feature. I can only apologise for any misunderstanding. I can see that your case was purchased in January 2021 so regretfully we would be unable to accept a return on this product in line with our Returns Policy: https://www.snakehive.co.uk/pages/delivery-and-returns I hope that this information is helpful however should you wish to discuss anything further, or if you have any further enquiries, please don't hesitate to contact us. Kind Regards, Snakehive

Posted 2 years ago

“The craftsmanship is artistic, luxuriously British, superb! The quality of the hide is excellent! The sumptuousness and feel of the Wallet is equal to the feel of the interior of my Bentley. The form, fit, and function is what is lacking and ultimately may lead me to returning the product. The sheer size and weight of the iPhone 12 Pro Max warrants unique design considerations for Wallet and real leather applications.”

Helpful Report

Posted 3 years ago

Hi Andrew, Thank you for taking the time to leave us your feedback following your recent purchase with us and we can only apologise that you are not completely satisfied with your new case. Please don't hesitate to contact our customer care team directly at sales@snakehive.co.uk with any further feedback so that we can pass this on to our product development team to consider for the future. Kind Regards, Snakehive

Posted 3 years ago

“It was the wrong case l asked for iPhone 8. Plus”

Helpful Report

Posted 3 years ago

Hi Les, Thank you for taking the time to leave us this feedback and I'm sorry to hear that you have experienced an issue with your recent Snakehive order. I have checked your order confirmation which states that the case that has been ordered is for the standard iPhone 8, as opposed to the iPhone 8 Plus. This would have been mentioned in your order confirmation email at the time of purchase. I do apologise for any misunderstanding. As your case has been personalised we are sadly unable to process an exchange for the correct size case however, if you would like to contact us directly, we would be very happy to offer you a generous discount for a replacement case. We can also provide assistance to ensure that the correct case is ordered for your phone. You can contact us at sales@snakehive.co.uk, and we will look forward to hearing from you so that we can get this resolved as soon as possible for you. Kind Regards, Emily Snakehive

Posted 3 years ago

“Did not like the size of the holder/ case. It’s a bit small for the phone. The black covers marks very easily and was looking a bit stuffy after a couple of hours use. I have stopped using it as it doesn’t look very good.”

Helpful Report

Posted 3 years ago

Hi William, Thank you for taking the time to leave us your feedback and I am very sorry to hear that you're not totally satisfied with your new case. With regards to your feedback regarding the size of the case, I will certainly pass this feedback on to our product development team to consider. We really do appreciate all feedback so please be assured that this will be looked into. Our cases are made from a soft Nubuck leather and especially when new they will naturally show marks which will add to the character and over time the case will develop a rich patina. Wear on the cases will vary on each case depending on its use. To clean your case we recommend that you carefully wipe the cover with a nubuck or similar soft cloth using a circular motion. Brush with a nubuck brush to remove dirt and dust. Spray with a nubuck cleaner, from leather retailers or online, and work well into the leather. Allow to dry thoroughly and then use brush to restore the nap to its original condition. I hope that this information is helpful however if you have any enquiries or any further feedback, please don't hesitate to contact our Customer Services team directly at sales@snakehive.co.uk. Kind Regards, Emily Snakehive

Posted 3 years ago

“As much as I love the colour to have a cover made from suede is not ideal as as soon as your finger touch the case any grease or dirt transfers to the cover. I have tried to protect it with protector spray but it does not work and my case is ruined already, I only received it at the beginning of January. If I had realised that it was suede not leather I would not have purchased it. So cannot recommend, sorry”

Helpful Report

Posted 3 years ago

Hi Elizabeth, Thank you for your feedback, and I am sorry to hear that you are not happy with the finish on your case. Our cases are made from a soft Nubuck leather and especially when new they will naturally show marks which will add to the character and over time the case will develop a rich patina. Wear on the cases will vary on each case depending on its use. To clean your case we recommend that you carefully wipe the cover with a nubuck or similar soft cloth using a circular motion. Brush with a nubuck brush to remove dirt and dust. Spray with a nubuck cleaner, from leather retailers or online, and work well into the leather. Allow to dry thoroughly and then use brush to restore the nap to its original condition. I hope that this information helps however if you have any further enquiries or feedback, we would love to hear from you. Kind Regards, Emily Snakehive

Posted 3 years ago

“I recently purchased a phone case for my new iphone 12 On first impressions it looks very good, but not overly impressed with the clear plastic flexible phone holder, in my opinion it cheapens the look, would have preferred if it could have been black, the same colour as leather. Have also discovered it doesn’t allow the phone to be wirelessly charged which was a big disappointment. I am unable to return the product as I got it personalised.”

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Posted 3 years ago

“Good customer service, great products. Will order from them again”

Helpful Report

Posted 3 years ago

Hi Viviane, Thank you for taking the time to leave us your feedback and we are so pleased to hear that you are happy with our products and service! We will certainly look forward to receiving your next order. However we are disappointed to see that despite your positive comments, you have left us a 2* review. We would be very keen to hear from you with any further feedback so that we can improve your experience in the future! Please do contact our Customer Services team directly with any enquiries: sales@snakehive.co.uk Kind Regards, Emily Snakehive

Posted 3 years ago

“I didn't get everything included in the black Friday deal. I complained but I have had no response. Really bad/non existent customer service.”

Helpful Report

Posted 3 years ago

Hi Zoe, Thank you for taking the time to leave us your feedback on your recent purchase with us and we are very sorry to hear that you have experienced this issue. Sadly we are unable to find any correspondence from you and all emails are responded to within 24 hours. Please do contact our Customer Services team directly at sales@snakehive.co.uk so that they can get this resolved for you. With regards to our Black Friday deal, items need to be added to the cart in order to be claimed which may explain why you did not receive everything that was included in the deal. We will look forward to hearing from you so that we can put this right :) Kind Regards, Emily Snakehive

Posted 3 years ago

“Not as it said in description as I received a suede finish, the one I bought a month earlier for my wifes phone was shiny leather, which I wanted for mine, leather wipes clean, the suede like one stains. Not good, should say suede like in description”

Helpful Report

Posted 3 years ago

Hi Philip, Thank you for taking the time to leave us your feedback and I am sorry to hear that you are not happy with the finish on your case. Our cases are made from a soft Nubuck leather, which is stated in the product description, and especially when new they will naturally show marks which will add to the character and over time the case will develop a rich patina. Wear on the cases will vary on each case depending on its use. To clean your case we recommend that you carefully wipe the cover with a nubuck or similar soft cloth using a circular motion. Brush with a nubuck brush to remove dirt and dust. Spray with a nubuck cleaner, from leather retailers or online, and work well into the leather. Allow to dry thoroughly and then use brush to restore the nap to its original condition. I hope that this information helps however please get in touch with any further enquiries. Kind Regards, Emily Snakehive

Posted 3 years ago

Snakehive is rated 4.8 based on 29,338 reviews