Snakehive Reviews

Name: Snakehive
Address: Unit 1, Tillingbourne Court, Dorking Office Park, Station Road, Dorking
Rating: 4.83

4.8 Rating 29,338 Reviews

96 %

of reviewers recommend Snakehive

4.8

Based on 29,338 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Snakehive:

SNAKEHIVE: IT'S WHAT'S INSIDE THAT COUNTS.

We believe that wealth is in the mind, not the wallet, and we choose substance over style every time. Whether it’s products or people, it’s simply what’s inside that counts.

Visit Website

Phone:

01306742775

Email:

sales@snakehive.co.uk

Location:

Unit 1, Tillingbourne Court, Dorking Office Park, Station Road
Dorking
RH4 1HJ

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Snakehive 5 star review on 14th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waste of time. I thought it might have slight cosmetic marks being considered a second. Case is too big & unable to hold phone securely & the access to side buttons is all out so you need to remove phone to use them. Should of went to landfill is an embarrassment to send it out”

Helpful Report

Posted 1 year ago

Hi Graham, Thank you for taking the time to leave us your feedback and I'm very sorry to hear that you've experienced this issue with your Almost Perfect case! All of our cases are designed to fit each specific phone model securely & safely, with all cut-outs, buttons etc. precisely placed to ensure that you can use your device without removing it from our case. I'm wondering if perhaps the incorrect item has been sent to you mistakenly, or if the incorrect product has been ordered. Please could you kindly send us an email at sales@snakehive.co.uk with your order number, and some photographs of the product received? Please also confirm your phone model in your Settings. We'll then be able to help to get this resolved speedily for you. We look forward to hearing from you, and thank you for your patience in the meantime. Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“I have been waiting for the wallet to arrive for weeks. I wrote to the company and didn't hear back.”

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Posted 1 year ago

Hi Allison, Thank you for taking the time to leave us your review and I'm very sorry to hear that you haven't received your order! We're unable to locate any correspondence from you using your email address however I sent you an email this morning so that we can help to get this resolved. We look forward to hearing from you. 😊 Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“Very happy with the case. It came in very quickly and the quality and price were good. Thank you :)”

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Posted 1 year ago

“I bought the case for my GF i phone 11 pro, the profles that are supposed to fit the buttons are in the wrong place.”

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Posted 1 year ago

Hi Karl, Thank you for your purchase with us and I'm so sorry to hear that you've experienced this issue! I have sent you an email this morning so that we can help to get this all sorted out for you. We look forward to hearing from you soon, and many thanks for your patience in the meantime. 😊 Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“The wallet was good quality but a poor fit for the Iphone 13pro - Snakehive would not exchange it David”

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Posted 1 year ago

“Doesn’t allow wireless charging.”

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Posted 1 year ago

Hi there, Thank you for taking the time to leave us your feedback and I'm sorry to hear that you're experiencing an issue with your case whilst wireless charging! As our Vintage Leather Wallet cases are handmade & due to the thickness of the premium leather we use to manufacture our cases, we are currently unable to guarantee that these cases will work in conjunction with the Apple MagSafe wireless charger. When charging your phone using a MagSafe charger, we would recommend that you remove your phone from the case in order to best optimise the wireless charging function. If you are using a standard wireless charger, we would recommend using a wireless charger that can reach through at least 5mm of depth. I hope that this information is helpful however should you have any further questions, please do not hesitate to contact us. 😊 Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“I’m sure I will if and when it arrives!!!”

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Posted 1 year ago

Hi Bennett, Thank you for taking the time to leave your review! I can confirm that your order was dispatched on the 12th September from our UK warehouse. We estimate delivery to the USA within 8-15 working days. Today is the 10th working day since your order was dispatched so your order is still on time. I have sent you an email with your tracking information and I can see that your order has arrived in the USA, so you should expect delivery within the next couple of days. I hope that you enjoy your case once it arrives and please do contact us directly with any further enquiries. Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“Extremely disappointed. Recently bought iphone 12 pro max leather case and it already started to fall apart and the glue is coming off.”

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Posted 1 year ago

“I ordered this cell phone cover and it is too small for my phone (my fault). The cover itself is nice but I can’t use it. When I emailed you this I had to take pictures of the phone and the package then you told me I would have to take it to a UPS store and return it at my own expense. The problem is that I have a lot of health issues and can’t drive. Plus it would cost as much to return as I paid for the cover. So I decided to forget it and look somewhere else.”

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Posted 1 year ago

Hi Hazel, Thank you for taking the time to leave us your feedback and I'm so sorry to hear that you're not satisfied with our returns process! As explained on our website, we're sadly unable to fund return postage costs for any unwanted/incorrectly ordered items. For our USA customers, we ask customers to return their order to our returns centre in Miami, FL, which is a lot less costly & time-consuming than returning to us here in the UK. We then ask customers to send us proof of return postage, so that we can process a refund/exchange immediately. We do hope to implement a free returns service in the future and please be assured that your feedback will be taken on board. I do hope that this helps to explain matters further and please don't hesitate to get back in touch with any further enquiries or feedback. Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“Leather good quality but case does not fit properly meaning top right edge is not protected properly. Needs to be 7 or eight mm larger. This might also be exacerbated by the inner seam forming the card holder. The primary purpose of the case is to protect the phone. I feel this one doesn't”

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Posted 1 year ago

Hi Chris, Thank you for taking the time to leave us your feedback and I'm so sorry to hear that you've experienced an issue with your new case! Would you please be able to send me an email at sales@snakehive.co.uk, with your order number and some photographs of the issue with your product and we can look into this further for you? I look forward to hearing from you soon. 😊 Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“Unfortunately not the best product has crack on the protector already.”

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Posted 1 year ago

“Nubuck has small rip not very happy since i emailed. Your. Company no rrpky”

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Posted 1 year ago

Hi David, Thank you for your taking the time to leave us your feedback and I'm very sorry to hear that your case has developed this issue! I have checked our system and I'm unable to locate an email from your email address, so I can only apologise for any inconvenience. I have sent you an email this morning requesting photographs of the issue with your case, and we'll be able to help get this resolved speedily for you. I look forward to hearing from you soon. Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“/I never recived my order # 257409 , I pleace that ordre on 3/8/22 ,”

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Posted 1 year ago

Hi Jose, Thank you for leaving us your feedback, we replied to your email a few minutes ago with tracking information for your order, so please do check your emails for this message! 😊 I can confirm that your order was dispatched on the 4th August and we estimate delivery to the USA within 8-15 working days. Today is the 10th working day since your order was dispatched. We included a tracking link with our previous email however I can see that your order arrived in the USA yesterday, so you should expect delivery within the next few days. In the meantime, please don't hesitate to contact us with any further enquiries and we'll be happy to help. We really appreciate your patience at this time, and we hope that you enjoy your order when it arrives. 😊 Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“Used the two screen protectors. Only wanted to use one. Found that despite following the ambiguous instructions on the website (unclear about which way up to position the product), both developed an air bubble covering a third of the screen that would not disappear. About to head to my local town to have a replacement fitted. Would like a refund. Happy with the wallet (hence the one star) but the screen protector is poor.”

Helpful Report

Posted 1 year ago

Hi Peter, Thank you for taking the time to leave us your feedback and I'm so sorry to hear that you experienced an issue whilst applying both of your screen protectors! Please could you contact us at sales@snakehive.co.uk so that we can help to get this resolved for you? We'll look forward to hearing from you. Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“Thought I was buying a black leather phone case it’s a suede finished case! Fraying at the edge’s it looks cheap doesn’t reflect the very high price I paid Extremely disappointed quite frankly I feel conned! The photo in your ad doesn’t accurately show even remotely the actual product delivered Very misleading sales methodology I will avoid you and will advise others to do so in the future”

Helpful Report

Posted 1 year ago

Hi John, Thank you for taking the time to leave us your feedback and I'm so sorry to hear that you're disappointed with your new Vintage Leather Wallet! As shown on our website, our Vintage Leather Wallet cases are made from a soft Nubuck leather, which can be similar to suede at first, and especially when new they will naturally show marks which will add to the character. Primarily, nubuck is thicker than suede, so far more durable. To the touch, suede feels more velvety and nubuck tends to feel a little more like leather. Nubuck also tends to be less porous, which you won’t see at first sight, but you’ll appreciate, as it’s easier to maintain. Over time and with regular use, the top layer of leather will begin to wear down and the case will develop a rich & smooth patina finish. Wear on each of our cases will vary depending on its use, which will add to the unique character of your case. To clean your case we recommend that you carefully wipe the cover with a nubuck or similar soft cloth using a circular motion. Brush with a nubuck brush to remove dirt and dust. Spray a cloth with a nubuck cleaner, from leather retailers or online, and work well into the leather but do not over saturate the material. Allow to dry thoroughly and then use brush to restore the nap to its original condition. I hope this helps however please do contact us at sales@snakehive.co.uk with any further enquiries or feedback, and we'll be happy to help. Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“Ordered my key ring about 2 weeks ago and still have not received!”

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Posted 1 year ago

Hi Beverly, Thank you for your message! I can confirm that your key ring was dispatched to you on 21st July rom our internal UK warehouse, and we estimate delivery to the USA within 8 - 12 working days. Today is the 12th working day since your key ring was dispatched. We do not send our free key rings with tracked shipping, so unfortunately we would not be able to locate your key ring as it moves through transit, however I have sent you an email this morning so that we can help to get this resolved for you. Thank you for your patience in the meantime and we look forward to hearing from you soon! Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“Trotting out the same nonsense time after time about why I should accept faulty goods and they shouldn’t have to refund the postage when I return it.”

Helpful Report

Posted 1 year ago

Hi Dan, Thank you for taking the time to leave us your review following our recent correspondence. For the sake of our other customers, I do wish to clarify that we have not denied you a refund for your order, and we have responded to all of your correspondence quickly & politely. Whilst I understand that you may not be satisfied with the design of your case, we would not deem the condition of your case to be defective or faulty, so we are therefore unable to fund return postage for your case. We do hope to introduce a free return service for our customers in the future, but we're not quite there just yet! Our Vintage Leather Wallet is hand-crafted from genuine nubuck leather, it will take a little bit of time and use for the leather to stretch. This is completely to be expected for a new leather product, which you may also be able to verify from reading some of our other customer reviews. Imagine a brand new pair of leather shoes, they just require a bit of breaking in! The leather will begin to stretch & soften over a short amount of time and with regular use so that you can close the case fully and with ease. If you would prefer to return your case to us for a refund, you are very welcome to by following the instructions in our previous correspondence. I hope that this further information is helpful and please don't hesitate to get back to me directly with any further feedback or enquiries. Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“It was the wrong size so I had to return it”

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Posted 1 year ago

Hi Thomas, Thank you for taking the time to leave us your feedback on your recent purchase. We are sorry to hear that you have received a case which was too small for your phone! I can see that we have been in contact concerning this order and I am sorry to see that this feedback has been left. We would have been very happy to arrange for a replacement case to be sent out to you after we had received some more information about the phone model and the item that you have received. With this information, we would have been able to identify where the issue arose and would look to remedy this for you and our improvement. However, we have replied to your messages promptly and processed your refund for you as soon as the proof of returns postage had been sent across to us. Please do let us know if we can help any further with this issue or if you have any additional enquiries, please do contact us again and we will be happy to help! Kind Regards, Snakehive

Posted 1 year ago

“Second case and this one (iPhone 13) has cut out on edge unlike nice one for the 11 and DOES NOT protect the camera!!!”

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Posted 1 year ago

“I thought it was a lot of money for just one screen protector when usually you would get 3 the last time i bought them”

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Posted 1 year ago

Hi Laurence, Thank you for taking the time to get in touch with your feedback and I do sincerely apologise for any misunderstanding! Our Apple iPhone XR Tempered Glass Screen Protector contains one sheet of premium tempered glass. This screen protector has lots of benefits, including a 9H hardness rating, which is tougher than plastic alternatives. It also has excellent screen clarity, is scratch-resistant, and touch responsive. If the screen protector is unused, we'd be very happy to accept this back to us for a full product refund. Please do contact us at sales@snakehive.co.uk with your order details and we'll help to get this sorted. We'll look forward to hearing from you. 😊 Kind Regards, Emily Customer Care Manager

Posted 1 year ago

Snakehive is rated 4.8 based on 29,338 reviews