Snaffle Building Supplies Reviews

Name: Snaffle Building Supplies
Address: Unit D, Re,, Coulsdon
Rating: 4.39

4.4 Rating 126 Reviews

87 %

of reviewers recommend Snaffle Building Supplies

4.4

Based on 126 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

02034759701

Email:

support@snafflebuildingsupplies.co.uk

Location:

Unit D, Re,
Coulsdon
CR5 2HT

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Anonymous

Anonymous // 01/01/2019

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“Great service, goods arrived next day. Damaged. Offered a 30% discount to retain or a 35% restocking fee to return. They obviously don't care about the 2015 Consumer goods act, or the banking Section 75 procedure.”

Helpful Report

Posted 2 years ago

“First time using Snaffle and having seen some bad reviews I was a little put off- however spoke to Alice in the sales team and she answered all my questions and gave me confidence in placing my order. Three days later and my insulation has arrived. Thanks Snaffle!”

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Posted 2 years ago

“Their customer service is great, would definitely use again!”

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Posted 2 years ago

“EXCELLENT CUSTOMER SERVICE WENT ABOVE AND BEYOND WHAT WAS REQUIRED NOTHING WAS TO MUCH TROUBLE WILL DEFINITELY RECOMMEND”

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Posted 2 years ago

“I ordered a pair of Stanley Sawhorses on Monday 18th October at 2-41pm with estimated delivery of Friday 22nd October. What a surprise when they arrived the following day Tuesday 19th October at 2-30pm. less than 24 hours after the order was placed. Terrific service and delivery times would certainly order from this company again in the future.”

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Posted 2 years ago

“Alice in Customer Services was brilliant. She was polite, extremely helpful going the extra mile to work out some prices to get the best deal for me. Thoroughly recommend using this supplier.”

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Posted 2 years ago

“AVOID SNAFFLE! They promised to replace broken slabs after delivery but be careful as they do not honor this. No cement for months so we could not open all the pallets, ironically to keep them safe and then when we do and find 5% broken we are told this is past the period of time they will honor.”

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Posted 2 years ago

“Website easy to use, clear communication and competitively priced. Would definitely use again.”

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Posted 2 years ago

“Service was amazing, staff very knowledgable and the delivery arrived on time. I would definitely recommend this company without a doubt!”

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Posted 2 years ago

“Take your order. You pay your . money then .... Refund. No reason..”

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Posted 2 years ago

“Snaffle....Read terms and conditions before purchase everyone please....take no responsibility for purchases! Ordered timber at advertised price and paid for....then came back to say price was wrong and to now have goods to pay 6 times the purchase price....order then cancelled without notice as wouldn't pay extra!!!!...they followed this up by saying the product wasn't in stock when I chased them but it was there before if I paid the extra sum!!!”

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Posted 2 years ago

“Took my money. Sent delivery confirmation. Took time off work. Didn't arrive. day after, got email saying vendor declined order. Had to cancel job. Up to 10 days for refund. Cost me nearly £1000. In lost earnings. Would never use them. SCAM”

Helpful Report

Posted 2 years ago

Hi Laurie, Our "Order Received" email purely acts as confirmation to our customers that the order has been placed successfully, the "estimated" delivery dates on this email are a guide only and the email does state that these date(s) are not guaranteed and are to be confirmed. The 10 days for refund is allowance for banks to process the refund and is normal - we aim to process refunds within 24 hours of a cancelled order and I can confirm that your refund was issued via PayPal on the 16th. If you have any further questions, please don't hesitate to get in touch via email.

Posted 2 years ago

“Where is my delivery ? Not responding for email! !!!!!”

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Posted 2 years ago

“I have no delivery notice were is my wood.”

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Posted 2 years ago

Hi Sarah, Thank you for your review. Looking at your order I can see that this has been marked as dispatched therefore you should have received a confirmation of your delivery date. We did also advise the delivery date when you contacted us - if you have not received these emails, I suggest you check your junk folder as sometimes innocent mail doesn't make it through. We apologies for any delay in receiving your order however in the current climate availability of timber is changing daily and delivery leadtimes are extended. However I can confirm that this delivery is scheduled for the 7th June. If you have any further questions or concerns, please don't hesitate to contact us at support@snafflebuildingsupplies.co.uk

Posted 2 years ago

“Absolutely fantastic value for money, super customer service, great range of products, and website very easy to use. I highly recommend snaffle, you won't be disappointed.”

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Posted 2 years ago

“Great service, prices and support, highly recommend”

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Posted 3 years ago

“Deliverd right on the correct day and time, what a great delivery guy steven, putting my roof tiles exactly where i wanted them and very pleasant with it, Roof tiles very good quality and has saved me quite a bit, First time ever used and will certainly be coming back again, very happy, Alan”

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Posted 3 years ago

“Unfortunately they couldn't accept both my orders but the one that came through delivered slightly wrong material. However they fixed it extremely quickly and without fuss. Very impressed with their customer service and would definitely use them again as a result. Keep it up!”

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Posted 3 years ago

“Excellent service. I unfortunately doubled up on my order for insulation and I also ordered the wrong size both times. Getting old , computers . The gentleman I spoke to called my orders and refunded money within minutes of phone call . I would certainly recommend.”

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Posted 3 years ago

“Quite a responsive chatline but unfortunately I did not find the prices for TGV boarding that competitive.”

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Posted 3 years ago

Snaffle Building Supplies is rated 4.4 based on 126 reviews