Smyths Books Reviews

1.03 Rating 116 Reviews
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Happiness Grade
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Refund - Difficult

25.00%
Industry Average
WORST EVER! STILL no feedback regarding my order over 2 weeks ago now.... STILL just answerphone on given contact info.... STILL no response to ANY of my MANY emails... STILL no refund of money...
posted 11 months ago - Chris
As with all the other reviews at 1 star, I placed an order, was told there were issues with payment, followed quickly by another email saying it had failed pre-posting checks due to damage... So which is it!?! Absolutely no response from support or sales email addresses and the contact mobile number is always on answerphone... SCREAMS SCAM to me, cancelling bank cards just in case it is as much of a scam as others are suggesting! Guessing I won't be getting a refund won't be using this site again!
posted 11 months ago - Chris
I have since contacted the customer service team three times asking them to confirm that the order has been cancelled and no refund issued and have (this far) received no response.
posted 11 months ago - Anonymous
I am still waiting for 2 books for my children's music lessons. They were supposed to arrive last week and I paid extra money for this service. I have emailed them 3 times and no response from their supposed 'support team.' I have tried looking into getting a refund but do not know how. A terrible service. All I want are the books! !!!
posted 1 year ago - Caroline Evans