How would you rate
SMC Coach Hire
"Was part of a booking from Bournemouth to Gatwick and back from Stansted to Bournemouth. Transfer out was fine, but the driver didn't show for the return journey and at 1am 10 of us were left stranded 2 1/2 from home with no options other than a £550 taxi fee. Ok mistakes happen I guess, but the company then have the cheek to essentially only refund the one leg they didn't turn up to, leaving us all out of pocket! What message does that send?! At least admit it's a mistake and you'll cover the cost to show that you care about customers and reputation but from reading other reviews it seems this is all too common. Seriously, if you're considering getting a transfer, pay the extra few quid and use a company who are reliable, and more importantly care about their customers"
"Appalling service. Contacted to enquire of how local roadworks which would restrict access to pick up point would be handled and was told. "You'll get the driver's mobile number on the day and you can liaise with him then." Clearly not a coach company but an interface - like booking.com- but useless apart from SEO. Cancelled and booked local"
"very helpful staff. in particular Josh in the back office and the driver Alan. both very well informed employees with good local knowledge. we flew in to edinburgh and SMC Coach Hire had already taken our flight number so it could monitor our arrival time. just excellent attention to detail.
coach was magnificent. roomy and spotless clean. the price was excellent. streets ahead of competitors for value."
"i work for them loads the best agency"