smartteck.co.uk Reviews

2.56 Rating 18 Reviews
33 %
of reviewers recommend smartteck.co.uk
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Phone:

08003688666

Email:

sales@smartteck.co.uk

Location:

Pipers House

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I ordered a 48 inch Samsung TV just after Christmas and it took almost two weeks to arrive. It arrived badly damaged, even though the box was intact. I contacted their customer services immediately and they asked for photos and other information which I supplied immediately. I have phoned 2 days in a row and they haven't been able to tell me what is happening. I haven't even received an acknowledgment email. All I would like would be a returns slip to return the parcel via courier and either a replacement or a refund but they are dragging their feet. A phone operator did tell me this was the second tv over the Christmas break that arrived damaged. This is very poor customer service indeed. All I want is an answer. The Freephone number doesn't even work.
1 Helpful Report
Posted 4 years ago
They've listed an item on Rakuten which I was looking to order due to the Rakuten 25X Points Deal which Rakuten Directly issues a %25 worth of points as a Cashback. I've just called SmartTeck to check their stock and when I talked about Rakuten they told me that Rakuten has a really good deal but after my call, they've removed their listing from Rakuten although it was £17 more expensive than their website to cover their Listing and Final Value Charges, but, they still don't want to 25% Rakuten Points Back deal make their item cheaper, although it does not have any relation to them and it's what Rakuten pays. I've reported this to Rakuten and they are investigating this matter. They told me if they realise they remover their listing for Rakuten Deal, they will close their shop. I'm not bothered about it, but when they don't answer your call and emails, this rings the bell that you should be aware, as this sort of things show how a seller can be unreliable.
4 Helpful Report
Posted 4 years ago
smartteck.co.uk is rated 2.56 based on 18 reviews